Switchvox has announced availability of SMB v3.0, the latest version of its IP-PBX that now supports real-time sales and customer service applications. Customers can now analyze and manage sales leads through Switchboard panels designed to work directly with their customer relationship management (CRM) programs. Detailed information from SugarCRM and Salesforce.com automatically pop-up on incoming calls via the call control panel, eliminating the burden of having to access records manually. The integration of Google Maps makes it easy to identify the location of inbound calls, helping to more easily adapt to potential leads.
Additional features include:
Integration with external voicemail servers.
Sound packs allow organizations to select from professionally-recorded voices.
Upgraded operating system offers increased capacity to handle more concurrent calls with faster hardware systems.
Firedialer 2.0 upgrade now includes automatic updates and support for local and international numbers.
“With the integration of CRM applications, our SMB customers are able to take the guesswork out of their sales strategy. They now have the ability to manage incoming and outbound lead generation and even locate prospects with Google Maps,” said Joshua Stephens, CEO. “This allows smaller businesses to take full advantage of communications technologies in one simple package.”
Switchvox products are sold as turnkey solutions that include server hardware and pre-installed software. They provide an easy-to-use and manage system that allows companies to make calls using traditional analog lines as well as VoIP services.
For more visit switchvox.com.
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