Q: I can’t find session trace on my Call Pilot. There isn’t a tools login so I don’t know how to get there. Did it go away?
A: Not only is the Session Trace still around, it got better. I don’t know why Nortel hides the feature, though. In Meridian Mail you had to log in using the Tools login, and in Call Pilot you must access the feature directly from the server, not from the web interface.
There is a workaround, though, that will allow you to use it from your PC, if you are connected to the same network. Are you familiar with the Remote Workstation feature of Windows? There’s more than one way to get there but I use the Start – Run command, then MSTSC.
You must know the IP address or machine name for the Call Pilot server, as well as the administrator login name and password to gain access. That allows me to log in from my desk,or even from home using VPN. Once I get connected to the server, I can operate it remotely as if I’m in the computer room. I learned, though, that Call Pilot limits access to some features when I connect this way. There is a way to make it work, though. Instead of entering “mstsc” after Start – Run, enter “mstsc /console.” That’s mstsc followed by a space, then /console. It logs into the PC in the same way but Call Pilot then allows you to access all of the features.
Once connected to the system click Start, Programs, CallPilot, System Utilities, Session Trace Tool. It allows you to set filters (parameters) for the information you want to see. If any Call Pilot system administrators have not used this feature, check it out. It will show you (and the users) exactly what happened with messages and message indicators for a particular mailbox in a designated timeframe. This can save a service call when the user is convinced that the system is malfunctioning but you can show exactly what happened when with that user’s mailbox.
Q: Is it true I can add a handset cradle to my 3905 sets?
A: Yes, and if you plan to use it, you need to check the firmware level in your system first. There is a bug with the handset control that was fixed in version 090. To check your firmware level issue the command FSUM in overlay 32. You will see the current level in your existing sets and the level available in your system for downloading to your sets. If the 3905 firmware is lower than 090 you need to get the latest version and push it to your sets before installing the kit.
Q: How many speed dials can I program on a 3904 set?
A: I’m not sure exactly what you mean by speed dials so let’s look at what might qualify. You probably don’t mean Auto Dial keys, but you can program one on each of the keys (0-11) that isn’t used for something else. Each holds a single number to be dialed when that key is used.
You might mean Speed Call, though. You create a list in overlay 18 and it can be as big as 1000 entries. Then you assign the list by programming a SCC key on the phone. If you need a huge amount of speed dials you could assign multiple lists to one phone, using a list for each available key on it. Most users don’t need thousands of entries, though.
Unimportant digression: I do know of one company where they programmed a speed dial key on the operators’ consoles with a list of 1000 numbers. The list was programmed with all possible area codes (the bin numbers) and long-distance information phone numbers for each area code. They apparently had a lot of users who needed to reach information for long-distance number frequently.
Most likely, though, you mean the personal directory that’s available on both the 3904 and 3905 sets. It allows you to store 100 numbers and names to go with them. Only one personal directory is available per phone.
Reach the author at philruffin@hotmail.com.
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