Mitel has unveiled the latest innovations in its portfolio of Unified Communications platforms, applications and devices. It now features embedded presence-everywhere capabilities that allow employees to be more effective in the way they communicate through PCs, phones and mobile devices with colleagues in their organization or as part of a group of external partners like suppliers or customers.
It moves presence features beyond the deskbound PC-centric environment of knowledge workers to allow all employees to know when and how to best contact others. The resulting efficiency leads to enhanced productivity, reduced costs, increased customer loyalty and new revenue potential.
Doug Michaelides, vice-president of global marketing, said, "Mitel is helping customers achieve the promise of Unified Communications with our presence-enabled applications and a desktop portfolio that allows organizations to improve ROI on existing IT infrastructure. Moreover, our solutions architecture means customers have the comfort of knowing that their investment decisions allow them to migrate to these new capabilities at their own pace."
Integrating telephony applications including Mitel Mobile Extension, Quick Conference and NuPoint Messenger IP with Microsoft Office Live Communications Server 2005, the Live Business Gateway allows users to benefit by providing access to resources in the moment they are needed. The latest release now provides support for centralized as well as distributed deployments, allowing organizations to concentrate key communications applications to provide greater survivability options and minimize costly server duplication.
Your Assistant desktop productivity tool provides secure Instant Messaging (IM), web collaboration, videoconferencing, knowledge management and drag-and-drop conferencing. Its softphone allows road warriors and teleworkers to securely communicate and collaborate from any location with a high-speed Internet connection without the need for VPN connection.
By combining user device status and individual context, the embedded presence of Mitel applications can visually show whether a handset is on- or off-hook and if a user is in a conference call, on a mobile phone, in his office or away. Presence display and IM are also introduced to the Mitel 5550 IP Console for improved call handling and superior inbound caller experience. The attendant has visibility of the presence of the called party and can access them via IM.
The new Mitel 5560 IP Phone offers a multitasking solution for environments that face heavy call volumes such as command, control and trading environments. Integration of presence and teleworking enables efficient communications even in disaster recovery and business continuity scenarios.
The standards-based 3300 ICP is now available in a range of operating models that deliver increased scalability, higher performance and lower cost to meet the needs of end customers in centralized, distributed or hybrid architectures. Running on an industry-standard Linux platform, Communications Director software offers the same call control features and functionality and application integration of other members of the 3300 family and applications portfolio. It increases scale per controller to 5,000 users (65,000 users per Mitel cluster) and is ideally suited for enterprise data centers and hosted environments.
For more visit mitel.com.
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