On the heels of shows such as HiMMS, Nortel’s West regional conference and InAAU, the interest and need for an enhanced 911 solution is rising. Cellphones and advancing VoIP technology have sounded the alarm regarding problems with the current system. The need for both a wireless and VoIP solution has brought the realization that it also does not work when a PBX or multi-line telephone system is in place. A 911 call made at work will most likely show up at the public safety answering point (PSAP) as coming from the company’s main street address or even a billing address several miles away. Similarly, a call placed from your child’s school likely lists the District Office address and no details as to where the emergency is occurring.
Notice of the dilemma is definitely being taken on many fronts. In February the Wireless Communications and Public Safety Act of 1999 was amended to state that VoIP providers must offer 911 service to subscribers. On March 10 the House of Representatives passed H. Res. 537 naming April “National 911 Education Month.” Numerous states have enacted legislation requiring owners of multi-line telephone systems to provide an enhanced solution.
Along with the need have come requirements that it be simple to implement, cost-effective, and require little to no maintenance by the MLTS or VoIP system owner. 911 Etc's SaaS (Software as a Service) solution fulfills these requirements and assists in the task of interfacing a PBX/VoIP network with the local PSAP to provide Automatic Number and Location Identification. Their Crisis Connect consists of services including onsite location audit, hosted database management, E911 database automation technology (Auto-MAC), V911 Connect for VoIP, and PBX adjunct equipment that performs emergency notification (LAN-Alert), Non-DID to DID translation and ANI Call masking while utilizing an ISDN PRI Translator or CAMA trunk.
More at 911etc.com.
© 2008 Telecom Reseller. All Rights Reserved.