by Walt Medak
Q: Our company was just purchased by another and they want to know how many calls our office receives. I was just …
by Walt Medak
Q: I currently have two ISDN PRI circuits working in my system, and am in the process of trying to cut over …
by Walt Medak
Q: We’ve been having some problems with our IP phones and I think it may be the CLAN board. We have a …
by Walt Medak
Q: We had a power outage recently, and after the system came back up there was an alarm in the system called …
by Walt Medak
Q: I am familiar with setting up abbreviated dial buttons on individual stations and how the three different lists can be programmed …
by Walt Medak
Q: We just had our combined Internet/dial-tone provider come in and upgrade our Internet speed. They had to replace a router to …
by Walt Medak
Q: We have been using the Group Page feature in sort of a round-about way to notify supervisors they have a call …
by Walt Medak
Q: I just took over the programming responsibilities on our Definity phone system. We have ARS Partitioning turned on, and I’m having …
by Walt Medak
Q: We have a phone in our office that has somehow lost the ability to call other extensions internally. It can still …
by Walt Medak
Q: We have a digital phone in our help desk area that only has a bridged appearance of the hunt group extension. …
by Walt Medak
Q: My PC crashed and I had to reload the ASA program. I used to have several BCMS reports scheduled to run …
by Walt Medak
Q: I’m trying to set up our IT department as a hunt group to answer calls in a round-robin type arrangement. …
by Walt Medak
Q: We just completed what I thought was a very quick and easy cutover from one PRI provider to another. Apparently, it …
by Walt Medak
Q: I work for a state agency in Washington. Our long distance service is provided through a state-sponsored program called SCAN. Up …
Q: I’m trying to set up our IT department as a hunt group to answer calls in a round-robin type arrangement. I’m new with the …
by Walt Medak
Q: We have been having a problem with our Intuity Audix for quite some time now. Sometimes once a month, other times …
by Walt Medak
Q: Before I even ask the question, I’ll start off by saying I know this is going to sound like a very …
by Walt Medak
Q: Before I even ask the question, I’ll start off by saying I know this is going to sound like a very …
by Walt Medak
Q: We are in the process of cutting over from our trusty old Avaya system to that “other brand” of VoIP phone …
Avaya Demystified, by Walt Medak
Q: We have a handful of analog station ports programmed in our system that we have used over the years to …
Q: I was doing some work in our switchroom yesterday and had some of our equipment shut off. I don’t know if this just started …
by Walt Medak
Q: After attending one of your classes I decided to try to automate some of the processes we have by writing a …
Avaya Demystified
by Walt Medak
Q: We use account codes that are supplied and maintained by our provider to make long distance calls. If someone …
by Walt Medak
Q: We recently had our Intuity crash, and discovered it had not been doing backups for some time. We had to manually
…
by Walt Medak
Q: The people in our company who have some of the newer IP phones like the call log feature. Is there any …
Avaya Demystified by Walt Medak
Q: We have several different operators who staff our attendant console at various times during the day. Some prefer to
…
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