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Phil Ruffin

Nortel Notes

ruffin@usernews.com

Q: We have consultants at one of our Nortel sites who want to have connections to their offices from our site. They report to our …

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Q: We moved an accounting group to another office but now the whole office is getting busy signals calling in and out. I forwarded their …

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Q: I changed the keys on a group of 3905 sets, the ones across the bottom with printed keycaps. I managed to pop off the …

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Q: I wired up a new port the other day on a new card I just installed, and when I tried to program it the …

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Q: Another of my users has locked herself out of her phone again. When this happened before I just rebuilt it, but isn’t there a …

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Q: Communication Server Rlse 5

We use 3905 in our call center. Is there a way to control the pick-up of a call? If two …

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Q: I’m trying to access an analog trunk from a remote site via t1 and when I dial the acod it gets accepted but can’t …

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Q: The weirdest thing happened the other day. A user had given too much coffee to her phone, so I sent it off to the …

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Q: I need to add more scripts to my older Symposium, but my vendor says I can’t get keycodes any more because it’s end-of-life. Is …

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Q: People keep asking me what it means when they make a call and the phone says ring again is not available. I’ve seen it …

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Q: At our hospitals, the operators get calls through the day with no one there. Sometimes the calls are ringing lines, wrong number recordings, or …

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Q: How do I set up cordless headsets so they will answer 3905 sets remotely, since I can’t install a lifter on it?

A: Well, …

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Q: When I get a call from my customer who wants to speak to a salesman I have to put her on hold, page the …

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