Telecom Reseller » Phil Ruffin http://www.telecomreseller.com The Voice of Unified Communication and Collaboration Tue, 07 Feb 2012 05:53:59 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Nortel Notes: Old Ports http://www.telecomreseller.com/2012/01/25/nortel-notes-old-ports/ http://www.telecomreseller.com/2012/01/25/nortel-notes-old-ports/#comments Wed, 25 Jan 2012 10:08:50 +0000 publisher http://www.telecomreseller.com/?p=20847 by Phil Ruffin

Q:  I have a question, and an answer for the person who wasn’t sure about old analog ports. If he has CDR …

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Q:  I keep seeing this error on my Nortel ERR4019 2301. The second number isn’t always the same one. When I looked …

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Q:  Sometimes I need to work from another location without prior notice and want to forward my phone to another number, but …

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Q:  When I moved into the telecom group at work and got access to the Nortel PBX for making program changes to …

]]> http://www.telecomreseller.com/2011/09/20/nortel-notes-legacy-avaya-september-2011/feed/ 0 Nortel Notes: Avaya Legacy http://www.telecomreseller.com/2011/08/15/nortel-notes-avaya-legacy/ http://www.telecomreseller.com/2011/08/15/nortel-notes-avaya-legacy/#comments Tue, 16 Aug 2011 06:59:46 +0000 publisher http://www.telecomreseller.com/?p=14632 Q:  Once a year we have an event where we publish a toll-free number that people can call to get details. I always point the …

]]> http://www.telecomreseller.com/2011/08/15/nortel-notes-avaya-legacy/feed/ 0 Nortel Notes by Phil Ruffin http://www.telecomreseller.com/2011/07/25/nortel-notes-by-phil-ruffin/ http://www.telecomreseller.com/2011/07/25/nortel-notes-by-phil-ruffin/#comments Mon, 25 Jul 2011 19:00:52 +0000 publisher http://www.telecomreseller.com/?p=13333 Q:  Call routing in our Nortel Option PBX is very strange. I expected to find area codes listed for call routing in load 90, but …

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Q:  A department moved into an area that already has a fax machine and they told me to just add that line …

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We were running out of DID numbers so my boss ordered the new range. I found out this was going on when …

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Q:  I just became responsible for the phone programming at my company and had a vendor come in and show me how …

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Q:  When I want a phone to ring twice before going to voicemail, I program it with RCO 1. When I want …

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by Phil Ruffin

Q: I was looking up the way to program a Hotline key and saw there are several types—one way, two …

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by Phil Ruffin

Q:  I get repeated complaints that the phone in one department is cutting off when people answer incoming and intercom …

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by Phil Ruffin

Q:  I really enjoy your columns and your advice has helped me over the years with programming. I was looking …

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by Phil Ruffin

Q:  When my company acquired another business they put me in charge of the telephone systems so I’m trying to learn all …

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by Phil Ruffin

Q:  I added some new phones to a call center group that was set up long before me. They use …

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by Phil Ruffin

Q:  We get complaints that our nurses put callers on hold and never come back. I’m sure they get busy …

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by Phil Ruffin

Q:  One repair issue I’ve had several times with my 2008 and 2616 phones is the speaker comes on instead …

]]> http://www.telecomreseller.com/2010/06/05/nortel-notes-junejuly-2010/feed/ 0 Nortel Notes: Change a 2216 set to a 2616 http://www.telecomreseller.com/2010/05/14/nortel-notes-change-a-2216-set-to-a-2616/ http://www.telecomreseller.com/2010/05/14/nortel-notes-change-a-2216-set-to-a-2616/#comments Fri, 14 May 2010 20:27:44 +0000 admin http://www.telecomreseller.com/?p=2693 Q: How can I change a 2216 set to a 2616 without completely reprogramming the phone? The handsfree feature won’t work unless I change it, …

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]]> http://www.telecomreseller.com/2010/05/14/nortel-notes-cfw-key/feed/ 0 Nortel Notes: Nortel Option 81c http://www.telecomreseller.com/2010/05/14/nortel-notes-nortel-option-81c/ http://www.telecomreseller.com/2010/05/14/nortel-notes-nortel-option-81c/#comments Fri, 14 May 2010 20:26:03 +0000 admin http://www.telecomreseller.com/?p=2687 Q: I do administration for a Nortel Option 81c with CallPilot in a different state remotely and came across a problem this week. I had …

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