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Phil Ruffin

Nortel Notes

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Nortel Notes: Old Ports

January 25, 2012 // Phil Ruffin

by Phil Ruffin

Q:  I have a question, and an answer for the person who wasn’t sure about old analog ports. If he has CDR …

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by Phil Ruffin

Q:  I keep seeing this error on my Nortel ERR4019 2301. The second number isn’t always the same one. When I looked …

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by Phil Ruffin

Q:  Sometimes I need to work from another location without prior notice and want to forward my phone to another number, but …

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by Phil Ruffin

Q:  When I moved into the telecom group at work and got access to the Nortel PBX for making program changes to …

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Q:  Once a year we have an event where we publish a toll-free number that people can call to get details. I always point the …

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Q:  Call routing in our Nortel Option PBX is very strange. I expected to find area codes listed for call routing in load 90, but …

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Q:  I have a toll-free number that according to the company comes in on our inbound dedicated t1s with a dnis of 9999. It somehow …

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by Phil Ruffin

Q:  A department moved into an area that already has a fax machine and they told me to just add that line …

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by Phil Ruffin

We were running out of DID numbers so my boss ordered the new range. I found out this was going on when …

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by Phil Ruffin

Q:  I just became responsible for the phone programming at my company and had a vendor come in and show me how …

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Nortel Notes FebMar 2011

February 25, 2011 // Phil Ruffin

by Phil Ruffin

Q:  When I want a phone to ring twice before going to voicemail, I program it with RCO 1. When I want …

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Nortel Notes

by Phil Ruffin

Q: I was looking up the way to program a Hotline key and saw there are several types—one way, two …

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Nortel Notes

by Phil Ruffin

Q:  I get repeated complaints that the phone in one department is cutting off when people answer incoming and intercom …

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Nortel Notes

by Phil Ruffin

Q: I know it sounds silly, but when I define the open hours for a call center in my Symposium, it always stays open a minute longer than I want

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Nortel Notes

by Phil Ruffin

Q:  I really enjoy your columns and your advice has helped me over the years with programming. I was looking …

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by Phil Ruffin

Q:  When my company acquired another business they put me in charge of the telephone systems so I’m trying to learn all …

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Nortel Notes

by Phil Ruffin

Q:  I added some new phones to a call center group that was set up long before me. They use …

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Nortel Notes

by Phil Ruffin

Q:  We get complaints that our nurses put callers on hold and never come back. I’m sure they get busy …

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Nortel Notes

by Phil Ruffin

Q:  One repair issue I’ve had several times with my 2008 and 2616 phones is the speaker comes on instead …

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Q: How can I change a 2216 set to a 2616 without completely reprogramming the phone? The handsfree feature won’t work unless I change it, …

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Q: A night operator complains that the Tone key doesn’t always work. It’s always fine when I test it, but she insists I need to …

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Q: I changed my CFW key to 16 so I can have plenty of digits to forward my phone to my Blackberry but it still …

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Q: I do administration for a Nortel Option 81c with CallPilot in a different state remotely and came across a problem this week. I had …

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Q: We have consultants at one of our Nortel sites who want to have connections to their offices from our site. They report to our …

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Q: We moved an accounting group to another office but now the whole office is getting busy signals calling in and out. I forwarded their …

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Q: I changed the keys on a group of 3905 sets, the ones across the bottom with printed keycaps. I managed to pop off the …

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