Nortel Notes
by Phil Ruffin
Q: We get complaints that our nurses put callers on hold and never come back. I’m sure they get busy…
Nortel Notes
by Phil Ruffin
Q: One repair issue I’ve had several times with my 2008 and 2616 phones is the speaker comes on instead…
Q: How can I change a 2216 set to a 2616 without completely reprogramming the phone? The handsfree feature won’t work unless I change it,…
Q: A night operator complains that the Tone key doesn’t always work. It’s always fine when I test it, but she insists I need to…
Q: I changed my CFW key to 16 so I can have plenty of digits to forward my phone to my Blackberry but it still…
Q: I do administration for a Nortel Option 81c with CallPilot in a different state remotely and came across a problem this week. I had…
Q: We have consultants at one of our Nortel sites who want to have connections to their offices from our site. They report to our…
Q: We moved an accounting group to another office but now the whole office is getting busy signals calling in and out. I forwarded their…
Q: I changed the keys on a group of 3905 sets, the ones across the bottom with printed keycaps. I managed to pop off the…
Q: I wired up a new port the other day on a new card I just installed, and when I tried to program it the…
Q: Another of my users has locked herself out of her phone again. When this happened before I just rebuilt it, but isn’t there a…
Q: Communication Server Rlse 5
We use 3905 in our call center. Is there a way to control the pick-up of a call? If two…
Q: I’m trying to access an analog trunk from a remote site via t1 and when I dial the acod it gets accepted but can’t…
Q: The weirdest thing happened the other day. A user had given too much coffee to her phone, so I sent it off to the…
Q: I need to add more scripts to my older Symposium, but my vendor says I can’t get keycodes any more because it’s end-of-life. Is…
Q: People keep asking me what it means when they make a call and the phone says ring again is not available. I’ve seen it…
Q: At our hospitals, the operators get calls through the day with no one there. Sometimes the calls are ringing lines, wrong number recordings, or…
Q: How do I set up cordless headsets so they will answer 3905 sets remotely, since I can’t install a lifter on it?
A: Well,…
Q: When I get a call from my customer who wants to speak to a salesman I have to put her on hold, page the…
