by Phil Ruffin
Q: I think it’s weird that our phones show the caller ID in the display but when a second call comes in …
by Phil Ruffin
Q: Can you answer a basic question? I get complaints from all over the store about this from time to time, and …
by Phil Ruffin
Q: We have an analog wall phone at the loading dock where the drivers will call to have someone from the office …
by Phil Ruffin
Q: Some of my users phones have a Ring Again button. I remember years ago I was able to use that feature …
by Phil Ruffin
Q: I’ve been looking through the Nortel PBX I inherited and documenting what’s there and came across several funny-looking station ports. Some …
by Phil Ruffin
Q: We have a bunch of 2008 sets that we can’t use because they don’t have enough buttons. Is it possible to …
by Phil Ruffin
Q: Now that I’ve started programming this Nortel PBX, I see that the features aren’t really the same as other systems I’ve …
by Phil Ruffin
Q: All of my Nortel PBXs send out the main number when anybody calls out. Where can I change the caller id …
by Phil Ruffin
Q: When I list the unused ports on a card it includes a lot of ports I can’t use. I learned the …
by Phil Ruffin
Q: I had a puzzling problem today, a 3905 set that wouldn’t transfer. The transfer key was on the screen but the …
by Phil Ruffin
Q: At the volunteer desks, they have multiple autodial buttons on the phones the volunteers use to transfer calls to other …
by Phil Ruffin
Q: I have a question, and an answer for the person who wasn’t sure about old analog ports. If he has CDR …
by Phil Ruffin
Q: I keep seeing this error on my Nortel ERR4019 2301. The second number isn’t always the same one. When I looked …
by Phil Ruffin
Q: Sometimes I need to work from another location without prior notice and want to forward my phone to another number, but …
by Phil Ruffin
Q: When I moved into the telecom group at work and got access to the Nortel PBX for making program changes to …
Q: Once a year we have an event where we publish a toll-free number that people can call to get details. I always point the …
Q: Call routing in our Nortel Option PBX is very strange. I expected to find area codes listed for call routing in load 90, but …
Q: I have a toll-free number that according to the company comes in on our inbound dedicated t1s with a dnis of 9999. It somehow …
Q: A department moved into an area that already has a fax machine and they told me to just add that line …
We were running out of DID numbers so my boss ordered the new range. I found out this was going on when …
by Phil Ruffin
Q: I just became responsible for the phone programming at my company and had a vendor come in and show me how …
by Phil Ruffin
Q: When I want a phone to ring twice before going to voicemail, I program it with RCO 1. When I want …
Nortel Notes
by Phil Ruffin
Q: I was looking up the way to program a Hotline key and saw there are several types—one way, two …
Nortel Notes
by Phil Ruffin
Q: I get repeated complaints that the phone in one department is cutting off when people answer incoming and intercom …
Nortel Notes
by Phil Ruffin
Q: I know it sounds silly, but when I define the open hours for a call center in my Symposium, it always stays open a minute longer than I want
Nortel Notes
by Phil Ruffin
Q: I really enjoy your columns and your advice has helped me over the years with programming. I was looking …
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Telstrat – All Pages
A1 – Avaya, Nortel, End Points, Company Profiles, IAUG, Ruffin,Ayag Buyers Guide
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