by Phil Ruffin
Q: I have a question, and an answer for the person who wasn’t sure about old analog ports. If he has CDR …
by Phil Ruffin
Q: I keep seeing this error on my Nortel ERR4019 2301. The second number isn’t always the same one. When I looked …
by Phil Ruffin
Q: Sometimes I need to work from another location without prior notice and want to forward my phone to another number, but …
by Phil Ruffin
Q: When I moved into the telecom group at work and got access to the Nortel PBX for making program changes to …
Q: Once a year we have an event where we publish a toll-free number that people can call to get details. I always point the …
Q: Call routing in our Nortel Option PBX is very strange. I expected to find area codes listed for call routing in load 90, but …
Q: I have a toll-free number that according to the company comes in on our inbound dedicated t1s with a dnis of 9999. It somehow …
Q: A department moved into an area that already has a fax machine and they told me to just add that line …
We were running out of DID numbers so my boss ordered the new range. I found out this was going on when …
by Phil Ruffin
Q: I just became responsible for the phone programming at my company and had a vendor come in and show me how …
by Phil Ruffin
Q: When I want a phone to ring twice before going to voicemail, I program it with RCO 1. When I want …
Nortel Notes
by Phil Ruffin
Q: I was looking up the way to program a Hotline key and saw there are several types—one way, two …
Nortel Notes
by Phil Ruffin
Q: I get repeated complaints that the phone in one department is cutting off when people answer incoming and intercom …
Nortel Notes
by Phil Ruffin
Q: I know it sounds silly, but when I define the open hours for a call center in my Symposium, it always stays open a minute longer than I want
Nortel Notes
by Phil Ruffin
Q: I really enjoy your columns and your advice has helped me over the years with programming. I was looking …
by Phil Ruffin
Q: When my company acquired another business they put me in charge of the telephone systems so I’m trying to learn all …
Nortel Notes
by Phil Ruffin
Q: I added some new phones to a call center group that was set up long before me. They use …
Nortel Notes
by Phil Ruffin
Q: We get complaints that our nurses put callers on hold and never come back. I’m sure they get busy …
Nortel Notes
by Phil Ruffin
Q: One repair issue I’ve had several times with my 2008 and 2616 phones is the speaker comes on instead …
Q: How can I change a 2216 set to a 2616 without completely reprogramming the phone? The handsfree feature won’t work unless I change it, …
Q: A night operator complains that the Tone key doesn’t always work. It’s always fine when I test it, but she insists I need to …
Q: I changed my CFW key to 16 so I can have plenty of digits to forward my phone to my Blackberry but it still …
Q: I do administration for a Nortel Option 81c with CallPilot in a different state remotely and came across a problem this week. I had …
Q: We have consultants at one of our Nortel sites who want to have connections to their offices from our site. They report to our …
Q: We moved an accounting group to another office but now the whole office is getting busy signals calling in and out. I forwarded their …
Q: I changed the keys on a group of 3905 sets, the ones across the bottom with printed keycaps. I managed to pop off the …
ITEXPO Week
Telstrat – All Pages
Paragon – Nortel, Secondary, Ruffin
