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Jeff Owen

Telecom Reseller Reporter

CoreDial, headquartered in Blue Bell, PA, is a cloud software and services company offering private label Hosted VoIP, SIP trunking, and unified communications solutions for Interconnects, MSPs and CLECs throughout the United States.

Alan Rihm, CEO, tells us about the company and their recent announcement to integrate its SwitchConnex Platform with BroadSoft’s BroadWorks Softswitch.

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CaptureIgnite Payments is an independent sales agent distribution system of First Data, leveraging all the tools and services First Data has to offer. They help customers obtain more value from each credit card payment—developing new solutions to make transactions simpler, faster, safer and more rewarding.

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The American Telemedicine Association (ATA) was established in 1993 as a non-profit organization and is headquartered in Washington, DC.  Membership in the Association is open to individuals, healthcare institutions, companies and other organizations with an interest in promoting the deployment of telemedicine throughout the world. 

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Napatech provides adapters that allow customers to develop appliances and probes for real-time insight into Ethernet traffic performance. Designed for use in commercial off-the-shelf servers, Napatech products enable network appliance vendors to focus development on the application rather than on expensive proprietary hardware.

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by Jeff Owen

Established in Hong Kong in 1976, VTech operates in 10 regions around the world and boasts an extensive international distribution network.  Perhaps best known for their extensive line of consumer cordless phones available via major retailers in the U.S.

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Para Systems, Inc., headquartered in Carrollton, Texas and founded in 1982, is a privately held corporation that manufactures the Minuteman line of Power Protection products.  Their product lines include single and 3-phase Uninterruptible Power Supplies (UPSs), Surge Protectors, Remote Power Managers (RPMs), and Power Distribution Units (PDUs).  

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Comptel_logoBased in Washington, D.C., COMPTEL is the leading industry association representing competitive communications service providers and their supplier partners.  COMPTEL members are entrepreneurial companies driving technological innovation and creating economic growth through competitive voice, video, and data offerings, as well as the development and deployment of next-generation IP-based networks and advanced services utilizing fiber, copper and wireless facilities.

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Zeacom logoZeacom, an Enghouse Interactive company, delivers multi-channel communications software and services for contact centers and customer facing personnel. Zeacom and Enghouse Interactive will bring a multi-faceted presence to the Lync Conference, alongside of its Silver Sponsorship. Of note, is that Enghouse Interactive Manager of Business Development, Erin Romeo will deliver a presentation entitled, “Using Lync for Exceptional Customer Communications”, on Monday, February 17, 2014, 6:55 PM in the Partner Theatre (EXPO HALL)

Listen to this podcast during which John Cray, Vice President of Marketing, describes the company, their presence at the 2014 Lync conference, and the integration and scalability of their products with Lync.

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3CX was founded in 2005 by entrepreneur Nick Galea who saw the need for an open standard software PBX for Microsoft Windows. With 86.7% of businesses using Windows as their operating system, the need for a software-based phone system which runs on Microsoft Windows was evident.   

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Avaya has once again collected a set of trends they expect to further develop during the year.  This is their fifth year publishing trends or, if you will, prognostications for the coming year.

Pat Patterson, Director Services Marketing, gives us an overview of the 2014 trends.

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by Jeff Owen

We’ve been following the transformation of Avaya Client Services (ACS) since the initial appointment of Michael Runda as Vice President in 2009. You can follow our reports in the links below.  Runda brought with him several new ideas and innovative processes. 

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Bright Pattern, founded in 2010 and headquartered in San Bruno, CA, is a next generation contact center solution provider.  Their ServicePattern product is a cloud application suite for contact centers that runs in multiple browsers.

Teo Tech, founded in 1972 and headquartered in Mukilteo, WA, provides telephone and network solutions for Fortune 1,000 companies, government agencies, educational institutions and small and large businesses around the world.

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Founded in 2001 and based in Long Beach, CA, Free Conferencing Corporation is an independent provider of collaborative communications solutions serving a range of businesses, individuals, communities, and organizations around the world.  More than three million registered users with 15-20 million connections a month already depend on Free Conferencing Corporation’s conference call services.

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Based in Washington, D.C., COMPTEL is the leading industry association representing competitive communications service providers and their supplier partners.  COMPTEL members are entrepreneurial companies driving technological innovation and creating economic growth through competitive voice, video, and data offerings, as well as the development and deployment of next-generation IP-based networks and advanced services utilizing fiber, copper and wireless facilities.

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Donoma Software specializes in communications solutions for productivity, compliance and cost-effective manageability.  Founded in 2004, their products are used around the world to help people be more productive, reduce risk and provide a higher level of responsiveness.

Lesa Myers, Software Business Development Manager, tell us about the company, their products, the need to archive electronic records, and archiving vs.

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Wainhouse Research is an independent market research firm that focuses on critical issues in the unified communications and collaboration (UC&C) market. The company conducts multi-client as well as custom research studies for industry vendors and consults with end users on key implementation issues.

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NI LOGONetwork Instruments, headquarted in Minnesota, has been providing vendor agnostic network management solutions since 1994.  For the past 6 years they have conducted an international survey of the issues/concerns and implementations of networks and network technologies. The most recent survey results were just released and are available on their website. 

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Array Networks, headquartered in Milpitas, CA, provides application delivery networking solutions. Powered by SpeedCore™, Array application delivery, cloud and mobility solutions are used by leading enterprise, service provider and public sector organizations.  They recently announced a new WAN optimization controller product line: aCelera.

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Eaton is a diversified power management company providing energy-efficient solutions that help customers effectively manage electrical, hydraulic and mechanical power.  Their power quality portfolio encompasses a comprehensive offering of power management solutions including uninterruptible power supplies (UPSs), DC power solutions, surge protective devices, switchgear, power distribution units (PDUs), remote monitoring, meters, software, connectivity, enclosures and services.

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by Jeff Owen

The results of a new study commissioned by Network Hardware Resale and conducted by Forrester Consulting were recently released.  See the press release at tinyurl.com/btr5v4k.

It revealed that although many (76%) of participants are concerned about the pressures to reduce costs, many IT decision-makers are unaware of the available options for alternative maintenance contracts and unduly influenced by vendors regarding hardware refresh cycles.

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Starfish Associates, headquartered in Bridgewater, NJ, is a provider of telecom management automation and self service solutions.   Their Resource Manager solution is a set of web based administration tools to monitor and optimize the usage of agent login IDs and stations in an Avaya Call Center Elite environment.

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Network Hardware Resale (NHR), with corporate headquarters in the U.S., the Netherlands, and Singapore, is the world’s leading reseller of pre-owned network equipment (e.g., Cisco, Juniper, Extreme, Foundry) and lifecycle solutions (e.g., NetSure).  NHR also partners with manufacturers for the resale of new networking equipment and data center hardware.

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Yealink logoEstablished in 2001 and headquartered in Xiamen, China, Yealink is a manufacturer of innovative IP Phones with high quality, easy deployment, rapid technical support and broad interoperability.  In 2012, Frost and Sullivan name Yealink one of the top five global SIP phone providers.

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In a recent press release (http://tinyurl.com/bny64a8), Sangoma Technologies announced that Voice Carrier has selected the Vega Series as its recommended media gateway for SIP trunking and VoIP service deployments.  Voice Carrier provides scalable, hosted (virtual) and on-premises VoIP phone service and PBX phone systems for all businesses, large or small, with or without existing phone systems.

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Headquartered in Thornton, CO, the Interactive Engineering Consortium (IEC) provides a wide variety of IT related consulting, engineering, staff augmentation, and project services.  Additionally, they have co-developed a new product that should be of interest to anyone who has ever managed a project or project deliverables: PROJECT Timesaver™  .

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ShoreTelDock_UPDATEShoreTel, a Sunnyvale, CA based company, entered the IP telephony market in 1996 and since its first installation in 1998, the company has grown to become a worldwide leader in the IP-based business communication solutions field.  ShoreTel differentiates itself from the competition by providing “brilliantly simple” Unified Communications (UC) solutions and sells its products through a select group of channel partners.

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