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Jeff Owen

Telecom Reseller Reporter

by Jeff Owen

I had the pleasure of interviewing Mike Runda, vice president, Global Support Services, Avaya Client Services, shortly after he joined Avaya in 2011.  You can read that article at tinyurl.com/nrvdoyj and hear a podcast of the entire interview at tinyurl.com/7u7rtek.  

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by Jeff Owen

VoIP is almost 20 years old (read “A Brief History of VoIP” by Joe Hallock at tinyurl.com/57yf3h). Most of us in the industry are so familiar with what it is and how it works that we take this knowledge for granted.  

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We’ve been following the transformation of Avaya Client Services (ACS) since the initial appointment of Michael Runda as Vice President in 2009. You can follow our reports in the links below.  Runda brought with him several new ideas and innovative processes. 

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Imerjn offers a cloud you can customize however you want. Add photos, logos, text and even your own wallpaper. It’s FREE (up to 5 GB), 100% secure, and you can customize it for your company or your own individual personality.

Adam Radly, CEO, tells us about the company, their customizable cloud solution, and his panel discussion at ITEXPO: “The Great Migration: Becoming a Cloud Service Provider.”

More at www.imerjn.com

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Bistri is an Open Video Chat Platform based on the new communication standard: WebRTC. Their APIs let the developers integrate the Bistri technology and use the platform as a Service. Bistri is member of the W3C and was named as “Cool Vendor 2013″ by Gartner and recognized with a WebRTC Pioneer Award at the recent WebRTC Conference & Expo IV.

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Meet the TIA

July 14, 2014 // Jeff Owen, Podcasts

The Telecommunications Industry Association (TIA) is the leading trade association representing the global information and communications technology (ICT) industry through standards development, policy initiatives, business opportunities, market intelligence and networking events. With support from hundreds of members, TIA enhances the business environment for companies involved in telecom, broadband, mobile wireless, information technology, networks, cable, satellite, unified communications, emergency communications and the greening of technology.

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The Telecommunications Industry Association (TIA) is the leading trade association representing the global information and communications technology (ICT) industry through standards development, policy initiatives, business opportunities, market intelligence and networking events. With support from hundreds of members, TIA enhances the business environment for companies involved in telecom, broadband, mobile wireless, information technology, networks, cable, satellite, unified communications, emergency communications and the greening of technology.

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Founded in 1997, Sonus builds some of the world’s most advanced IP communications networks—both as the preferred technology partner to the world’s largest service providers, and as a trusted partner to Global 500 enterprises that require secure, real-time communications. Sonus products include session border controllers, policy/routing servers, subscriber feature servers and media and signaling gateways.

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Vertical logoFounded in 2004 Vertical has become a leading provider of appliance-based Unified Communications, enterprise mobility and IP telephony solutions, Vertical enables business customers to address the growing challenges of today’s mobile, fast-moving business.

They announced their merger with Fulton Communications – see press release at tinyurl.com/kbxrdpz

Peter Bailey, CEO of Vertical, tell us about their reasoning and the impact of this merger.

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Intelepeer_Logo_v1.1_CorporateColors_RBG_Hi(1)IntelePeer is a provider of on-demand, cloud-based communications services for service provider and enterprises.  Headquartered in San Mateo, CA, they offer carrier-class cloud communications solutions.  They’ve recently partnered with Tech Data to offer SIP Trunking Services in the Solutions Store.

Charles Studt, VP of Product Management and Marketing; Fred Watkins, Senior Director of Business Development; and Jeremy Jones, VP of Partner Programs, give us an overview of the company, their products, and their new relationship with Tech Data Corporation (see press release at http://tinyurl.com/qjda35m)

More at www.intelepeer.com and www.techdata.com

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Founded in 1995, AMC Technology provides contact center integration expertise and best practices. AMC delivers integration software to companies that realize the benefits of connecting multi-channel communications to the business applications used by their enterprise. AMC’s Contact Canvas product suite allows customers to integrate CRM and communication platforms, including CTI, across the enterprise, for call center agents, knowledge workers, and mobile staff.

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Founded in 1995, AMC Technology provides contact center integration expertise and best practices. AMC delivers integration software to companies that realize the benefits of connecting multi-channel communications to the business applications used by their enterprise. AMC’s Contact Canvas product suite allows customers to integrate CRM and communication platforms, including CTI, across the enterprise, for call center agents, knowledge workers, and mobile staff.

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RingCentral logoSince 2003, RingCentral has delivered cloud business communications solutions that free people to work the way they want in today’s mobile, distributed and always-on work world. Delivered on a state-of-the-art cloud infrastructure, RingCentral’s cloud communications solutions help more than 300,000 customers thrive in a new world of work.

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HP Autonomy may be a new name for you, but if your customers expect a high level of service across every channel when they interact with your contact center, you’ll want to listen to this podcast.

Steve Graff, Chief Technical Architect, tells us about the company, their marketplace, and what their products do to improve contact center performance.

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CoreDial, headquartered in Blue Bell, PA, is a cloud software and services company offering private label Hosted VoIP, SIP trunking, and unified communications solutions for Interconnects, MSPs and CLECs throughout the United States.

Alan Rihm, CEO, tells us about the company and their recent announcement to integrate its SwitchConnex Platform with BroadSoft’s BroadWorks Softswitch.

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CaptureIgnite Payments is an independent sales agent distribution system of First Data, leveraging all the tools and services First Data has to offer. They help customers obtain more value from each credit card payment—developing new solutions to make transactions simpler, faster, safer and more rewarding.

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The American Telemedicine Association (ATA) was established in 1993 as a non-profit organization and is headquartered in Washington, DC.  Membership in the Association is open to individuals, healthcare institutions, companies and other organizations with an interest in promoting the deployment of telemedicine throughout the world. 

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Napatech provides adapters that allow customers to develop appliances and probes for real-time insight into Ethernet traffic performance. Designed for use in commercial off-the-shelf servers, Napatech products enable network appliance vendors to focus development on the application rather than on expensive proprietary hardware.

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by Jeff Owen

Established in Hong Kong in 1976, VTech operates in 10 regions around the world and boasts an extensive international distribution network.  Perhaps best known for their extensive line of consumer cordless phones available via major retailers in the U.S.

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Para Systems, Inc., headquartered in Carrollton, Texas and founded in 1982, is a privately held corporation that manufactures the Minuteman line of Power Protection products.  Their product lines include single and 3-phase Uninterruptible Power Supplies (UPSs), Surge Protectors, Remote Power Managers (RPMs), and Power Distribution Units (PDUs).  

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Comptel_logoBased in Washington, D.C., COMPTEL is the leading industry association representing competitive communications service providers and their supplier partners.  COMPTEL members are entrepreneurial companies driving technological innovation and creating economic growth through competitive voice, video, and data offerings, as well as the development and deployment of next-generation IP-based networks and advanced services utilizing fiber, copper and wireless facilities.

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Zeacom logoZeacom, an Enghouse Interactive company, delivers multi-channel communications software and services for contact centers and customer facing personnel. Zeacom and Enghouse Interactive will bring a multi-faceted presence to the Lync Conference, alongside of its Silver Sponsorship. Of note, is that Enghouse Interactive Manager of Business Development, Erin Romeo will deliver a presentation entitled, “Using Lync for Exceptional Customer Communications”, on Monday, February 17, 2014, 6:55 PM in the Partner Theatre (EXPO HALL)

Listen to this podcast during which John Cray, Vice President of Marketing, describes the company, their presence at the 2014 Lync conference, and the integration and scalability of their products with Lync.

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3CX was founded in 2005 by entrepreneur Nick Galea who saw the need for an open standard software PBX for Microsoft Windows. With 86.7% of businesses using Windows as their operating system, the need for a software-based phone system which runs on Microsoft Windows was evident.   

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Avaya has once again collected a set of trends they expect to further develop during the year.  This is their fifth year publishing trends or, if you will, prognostications for the coming year.

Pat Patterson, Director Services Marketing, gives us an overview of the 2014 trends.

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by Jeff Owen

We’ve been following the transformation of Avaya Client Services (ACS) since the initial appointment of Michael Runda as Vice President in 2009. You can follow our reports in the links below.  Runda brought with him several new ideas and innovative processes. 

Continue Reading

Bright Pattern, founded in 2010 and headquartered in San Bruno, CA, is a next generation contact center solution provider.  Their ServicePattern product is a cloud application suite for contact centers that runs in multiple browsers.

Teo Tech, founded in 1972 and headquartered in Mukilteo, WA, provides telephone and network solutions for Fortune 1,000 companies, government agencies, educational institutions and small and large businesses around the world.

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