Avaya Demystified by Walt Medak
Q: I have had several questions from users about how long messages are retained in their Audix mailboxes. I’m not …
Avaya Demystified by Walt Medak
Q: We have a number of people in our company that use 8434DX telephone sets. I have had to replace …
Avaya Demystified by Walt Medak
Q: I am having some random problems being able to log in to our Definity system using an IP connection …
Avaya Demystified by Walt Medak
Q: We are trying to help one of our customers set up a remote office with an ISDN PRI tie …
Avaya Demystified by Walt Medak
Q: We are trying to set up the Audix One-Step Recording feature for a few of our users, but I’m …
by Walt Medak
Q: The following question came from our good friends at Western University in Pomona, CA.
Our IT Director asked us if we …
by Walt Medak
Q: Is there an easy way to identify the unused ports on our Definity phone switch? We have 6 lines to add …
Q: We set up an emergency tip line to receive messages from people about a missing person. We very quickly filled up the mailbox in …
Q: A year or so ago we finally upgraded our multiple-Definity system to an S8730 system. The smaller locations that used to have their own …
Q: We are having an issue in our call center with a number of the agents becoming, shall we say, much too comfortable staying in …
Avaya Demystified
by Walt Medak
Q: A year or so ago we finally upgraded our multiple-Definity system to an S8730 system. The smaller locations that …
Q: We are trying to implement a new service for our customers and I’m having a problem getting everything to work like it should.
A: There were a few things that I could eliminate right off the bat since you said you could transfer to a local or long-distance number.
Avaya Demystified
by Walt Medak
Q: We started having problems with the loud bell that rings when the Definity is put into night mode. In …
Avaya Demystified
by Walt Medak
Q: Our Company just purchased a fax server system that interfaces to the phone system with analog line ports. The …
by Walt Medak
Q: I was trying to make a few programming changes in the Definity at one of our other locations and having a …
by Walt Medak
Q: We have three offices located around the city, each with it’s own Definity system. One is a version 9.5; another one …
Q: We have a remote building on our campus that is about a half-mile from our main building where the Definity is located. There are …
by Walt Medak
Q: We are having a problem with our IP phones and I haven’t been able to figure out the cause. It seems …
Q: I got a bit of a surprise yesterday when Avaya called and said our Intuity had reported an alarm to them, and they wanted …
Q: I just took over the maintenance duties for our phone system. We have an S8400 running CM 4 and a G350 gateway in a …
Q: My company has a rather old Definity G3V4 system. We have some people that answer calls to a customer service number. My boss would …
Q: We have a problem with a number of phones that are exposed to the noise from our warehouse area. The users complain that the …
Q: Our Company recently replaced the small key system at one of our smaller office locations with a Definity and an Intuity voicemail system. One …
Q: We have five office locations spread throughout the city. All of the locations have their own Definity system, but share one Intuity at what …
Q: I started getting calls this morning that our voicemail was down. We have an Intuity version 5.1. When you call the voicemail number, it …
Q: We had a situation this morning and needed to dial 911. When we tried we heard a recording that said, “Your call can’t be …
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