by Walt Medak
Q: We have been having a problem with our Intuity Audix for quite some time now. Sometimes once a month, other times …
by Walt Medak
Q: Before I even ask the question, I’ll start off by saying I know this is going to sound like a very …
by Walt Medak
Q: We are in the process of cutting over from our trusty old Avaya system to that “other brand” of VoIP phone …
Avaya Demystified, by Walt Medak
Q: We have a handful of analog station ports programmed in our system that we have used over the years to …
Q: I was doing some work in our switchroom yesterday and had some of our equipment shut off. I don’t know if this just started …
by Walt Medak
Q: After attending one of your classes I decided to try to automate some of the processes we have by writing a …
Avaya Demystified
by Walt Medak
Q: We use account codes that are supplied and maintained by our provider to make long distance calls. If someone …
by Walt Medak
Q: We recently had our Intuity crash, and discovered it had not been doing backups for some time. We had to manually
…
by Walt Medak
Q: The people in our company who have some of the newer IP phones like the call log feature. Is there any …
Avaya Demystified by Walt Medak
Q: We have several different operators who staff our attendant console at various times during the day. Some prefer to
…
Avaya Demystified by Walt Medak
Q: I have had several questions from users about how long messages are retained in their Audix mailboxes. I’m not …
Avaya Demystified by Walt Medak
Q: We have a number of people in our company that use 8434DX telephone sets. I have had to replace …
Avaya Demystified by Walt Medak
Q: I am having some random problems being able to log in to our Definity system using an IP connection …
Avaya Demystified by Walt Medak
Q: We are trying to help one of our customers set up a remote office with an ISDN PRI tie …
Avaya Demystified by Walt Medak
Q: We are trying to set up the Audix One-Step Recording feature for a few of our users, but I’m …
by Walt Medak
Q: The following question came from our good friends at Western University in Pomona, CA.
Our IT Director asked us if we …
by Walt Medak
Q: Is there an easy way to identify the unused ports on our Definity phone switch? We have 6 lines to add …
Q: We set up an emergency tip line to receive messages from people about a missing person. We very quickly filled up the mailbox in …
Q: A year or so ago we finally upgraded our multiple-Definity system to an S8730 system. The smaller locations that used to have their own …
Q: We are having an issue in our call center with a number of the agents becoming, shall we say, much too comfortable staying in …
Avaya Demystified
by Walt Medak
Q: A year or so ago we finally upgraded our multiple-Definity system to an S8730 system. The smaller locations that …
Q: We are trying to implement a new service for our customers and I’m having a problem getting everything to work like it should.
A: There were a few things that I could eliminate right off the bat since you said you could transfer to a local or long-distance number.
Avaya Demystified
by Walt Medak
Q: We started having problems with the loud bell that rings when the Definity is put into night mode. In …
Avaya Demystified
by Walt Medak
Q: Our Company just purchased a fax server system that interfaces to the phone system with analog line ports. The …
by Walt Medak
Q: I was trying to make a few programming changes in the Definity at one of our other locations and having a …
by Walt Medak
Q: We have three offices located around the city, each with it’s own Definity system. One is a version 9.5; another one …
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