Telecom Reseller » Ed LaBanca

Unified Communications – Then and Now

publisher — Tue, 24 Jan 2012 12:30:22 +0000

An interview with Art Rosenberg of the Unified-View

After seeing numerous posts about Unified Communications (UC) in the media and business / …

Microsoft Launches Lync

publisher — Wed, 17 Nov 2010 15:41:47 +0000

by Ed LaBanca

I recently attended a workshop presentation for Lync which included a hands-on preview of a live system. This article also includes findings …

ShoreTel for IBM Foundation

publisher — Tue, 19 Oct 2010 18:40:28 +0000

The solution includes IBM Lotus Foundations Start which has all SMB infrastructure requirements, including collaboration tools, Lotus Notes and Domino, central file and print management, firewall, anti-virus, anti-spam, Virtual Private Network (VPN), backup and disaster recovery, office productivity tools, automated system updates, the ability to use Linux, Domino, and Microsoft Windows apps, etc. with a single point of contact for support.

Interactive Intelligence

publisher — Fri, 18 Jun 2010 23:09:00 +0000

Interactive Intelligence has continued overall growth of its all-in-one IP communications software platform which serves the following three main markets and their associated applications: enterprise IP telephony, contact center automation and business process automation (via its Interaction Process Automation or IPA solution).

IPA Review

admin — Sun, 16 May 2010 22:43:40 +0000

A hands-on review of Interaction Process Automation (IPA) from Interactive Intelligence

After more than two years of development and multiple successful beta customer deployments, Interactive …

CollabGen Consulting Services

admin — Thu, 18 Mar 2010 22:35:31 +0000

by Ed LaBanca, President

There has been a lot of press recently about I3 and Interaction Process Automation (IPA). Implementing it will be very different …

Cisco UCC

admin — Thu, 18 Mar 2010 22:28:45 +0000

by Ed LaBanca, CollabGen

Cisco continues evolving the industry to Unified Communications via UCM 7.0. For contact centers there are various components required for assisted-service …

Avaya’s Architecture Roadmap

admin — Wed, 17 Feb 2010 07:17:22 +0000

by Ed LaBanca

Avaya has laid out their new integration roadmap for enterprise, mid-size enterprise and SMBs. Among the objectives are to leverage current investments, …