An interview with Art Rosenberg of the Unified-View
After seeing numerous posts about Unified Communications (UC) in the media and business / …
by Ed LaBanca
I recently attended a workshop presentation for Lync which included a hands-on preview of a live system. This article also includes findings …
The solution includes IBM Lotus Foundations Start which has all SMB infrastructure requirements, including collaboration tools, Lotus Notes and Domino, central file and print management, firewall, anti-virus, anti-spam, Virtual Private Network (VPN), backup and disaster recovery, office productivity tools, automated system updates, the ability to use Linux, Domino, and Microsoft Windows apps, etc. with a single point of contact for support.
Interactive Intelligence has continued overall growth of its all-in-one IP communications software platform which serves the following three main markets and their associated applications: enterprise IP telephony, contact center automation and business process automation (via its Interaction Process Automation or IPA solution).
A hands-on review of Interaction Process Automation (IPA) from Interactive Intelligence
After more than two years of development and multiple successful beta customer deployments, Interactive …
by Ed LaBanca, President
There has been a lot of press recently about I3 and Interaction Process Automation (IPA). Implementing it will be very different …
by Ed LaBanca, CollabGen
Cisco continues evolving the industry to Unified Communications via UCM 7.0. For contact centers there are various components required for assisted-service …
by Ed LaBanca
Avaya has laid out their new integration roadmap for enterprise, mid-size enterprise and SMBs. Among the objectives are to leverage current investments, …
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