Interactive Intelligence has continued overall growth of its all-in-one IP communications software platform which serves the following three main markets and their associated applications: enterprise IP telephony, contact center automation and business process automation (via its Interaction Process Automation or IPA solution).
A hands-on review of Interaction Process Automation (IPA) from Interactive Intelligence
After more than two years of development and multiple successful beta customer…
by Ed LaBanca, President
There has been a lot of press recently about I3 and Interaction Process Automation (IPA). Implementing it will be very different…
by Ed LaBanca, CollabGen
Cisco continues evolving the industry to Unified Communications via UCM 7.0. For contact centers there are various components required for assisted-service…
by Ed LaBanca
Avaya has laid out their new integration roadmap for enterprise, mid-size enterprise and SMBs. Among the objectives are to leverage current investments,…
