By Ray Horak, Technology Editor
Newfound Communications, Inc. was established in 2000 with the intent of developing speech-enabled services for carriers. According to Kris Hopkins,…
To Deliver True UC Solution
by Ray Horak, Technology Editor
Unified Communications (UC) is the next level up from what we once referred to as…
Horak has created a full course in a single book that will give the reader more overall knowledge of telecommunications and data communications than most practitioners working in the field today.
Mitel Announces Unified Communicator Advanced 3.2:
Adds BlackBerry Solutions to Mitel Mobile Portfolio
by Ray Horak, Technology Editor
Mitel (NASDAQ:MITL), a leading provider of unified…
Webster’s New World Telecom Dictionary
Author: Ray Horak
Paperback: 568 pages
Publisher: Webster’s New World (October, 2007)
ISBN-10: 047177457X
ISBN-13: 978-0471774570
by Ray Horak, Technology Editor, Telecom Reseller
In the beginning, VoIP was all about cheap long distance phone calls over the Internet. The quality of…
Primas has offered professional contact center integration services since 1994. We recently interviewed Brad Odom, Director of Sales, who provided some background and a look towards their future. He said, “The company is tech-heavy with a core group of seasoned veterans who provide contact center design, development, implementation and integration services and support, both on-site and remotely.
With this newest release, ShoreTel has changed the name of its award-winning desktop application from ShoreTel Call Manager to ShoreTel Communicator to reflect the expansion of capabilities that extend well beyond traditional “calls” to include UC.
ShoreTel Contact Center 6 introduces real time APIs and event feeds that “transform the call center into a dynamic contact center that feeds off the information to self adjust, react and reorganize to enhance the customer experience,” according to Kevin Gavin, ShoreTel Vice President of Marketing.
by Ray Horak, Technology Editor
In an effort to address a growing number of telephone marketing calls and certain other telemarketing practices thought to be…
by Ray Horak, Technology Editor
Epygi Technologies designs, manufactures and distributes IP PBXs, VoIP gateways and VoIP conference servers designed specifically for the SMB market.…
According to Wiggins, “ReliaTel is designed to manage and monitor the entire business computing infrastructure, across data systems and devices; LAN, WAN, and voice networks; as well as environmental and security devices. In the context of voice, ReliaTel provides a consolidated management solution across a wide variety of devices, networks, and environments to ensure optimum voice QoS levels across the entire infrastructure. Whether the voice switches are TDM/IP hybrids or a full-on IP, whether the network elements are of common or disparate origin, and whether the network is of a single-site or global multisite configuration, ReliaTel offers a converged management solution through a single pane of glass, so to speak. ReliaTel is completely vendor and platform agnostic and can automate routine tasks that normally require a level 1 technician.”
Homegrown, Organic and Pain-Free
by Ray Horak, Technology Editor
Some of you may recall the old Guy Clark C&W tune Homegrown Tomatoes. As the lyrics…
As we were getting ready for Cisco Live, Andtek unveiled an interesting application that takes mobility up a notch. The company formed in 2000 and focused on developing applications exclusively for the Cisco Unified Communications environment.
The Federal Communications Commission recently published in the Federal Register a proposed rule that would limit the ability of banks, lenders, utilities, debt collectors and others to make calls to their customers’ cell phones. Since 1991 the Telephone Consumer Protection Act (TCPA) has restricted calls to cell phones under the do-not-call (DNC) rules, but these newly proposed restrictions would apply to any call to any cell phone.
Aculab has roots in computer telephony beginning with the manufacture of media processing boards and development of CTI software in 1990. Their range of products currently includes high-density media processing cards and host media processing software, IP boards and software, TDM voice boards, SS7 and signaling blades including SIP and H.323, and a performance-tuned VoiceXML/CCXML interpreter.
Telesoft is in the business of Telecom Expense Management (TEM) and has been helping companies tighten the grip on profitability for 27 years. Telesoft President Kevin Donoghue explains that the company’s initial focus was on call accounting and cost allocation.
Avaya recently announced that the company was positioned as a Leader in the recently published Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide. Gartner’s Magic Quadrant positions vendors with respect to two key criteria: Ability to Execute along the vertical axis and Completeness of Vision along the horizontal.
Avaya IP Office Release 6.0: Broader Appeal, More Headroom
by Ray Horak
Avaya released IP Office in 2002 as its flagship communications solution…
