by Diane Royer
We’ve all lived through phases of certain things that became unbelievably sizzling hot, only to fizzle out over time. At the root …
Diane Royer
Senior Marketing Manager of Avaya Client Services
by Diane Royer
Breakthrough solutions, new releases, disruptive technology – what’s the value and impact for the customers and overall user experience? We live in …
Reflecting on my Royer’s Services Edge Blog in 2012 brings back to mind a variety of fun and insightful perspectives on understanding the client experience …
The Power of Staying Connected
by Diane Royer
If you’re like me, you usually take the “status quo” for granted and put off worrying about …
Are you “Getting Real” about Communications Services Support and Management?
by Diane Royer
There are only 10 weeks left in 2012. Can you believe …
Great Taste, Less Filling, Less Risk: UC and Managed Services
No, we’re not talking about a new beer, we’re talking about the world of Unified …
An Arranged Marriage: Social Media and Customer Care
By Diane Royer
When it comes to Social Media, many organizations can feel like a high school …
Are You Talking to Me?
If you’re like me, when you can choose between talking to a recording and talking to a person, you’ll choose …
Communications Availability Challenges Giving you the Blues..?
When you travel to conferences and meetings, and when you’re in road warrior mode it’s great to have …
Avaya Takes a Second-Half Look at the Top 12 Trends
Is the year already half over? Where did the time go?
Some of you may …
Being Ready for Prime Time: Don’t Just do What’s Hot
Why Hot may Not be the Answer
Last week I spoke about “Getting in …
Getting in Focus – Is Your Video App Ready for Prime Time?
Video Everywhere?
Gone are the days where I would have to go to …
Communications Therapy: Who Needs Therapy – I do, I do…
You may have caught an earlier blog of mine “Unplugging for Cancun” which talked about …
Looking for a Boom in Personal Productivity?
So it’s not just show, it’s show and tell, and that’s invaluable, much like our experts discuss in …
Being the Jedi Master Part 2: IT Directors Wrestling Tough Support Issues
In my last blog (Being the Jedi Master- Taking Control of Managed …
Being the Jedi Master – Taking Control of Managed Services
Much like facing the dark lord Darth Vader, taking on today’s IT environments can be …
Are you the One that I Want? Managed Services, Maintenance, Hosted?
Those are the questions asked every day by IT managers. Assessing Managed Services, Maintenance …
Are CIO’s Lighting a Fire for More Managed Services?
“Come on baby light my fire” has more meaning than just lyrics to a great old …
Unplugging For Cancun?: Mobility Expectations Drive More Frustration
Have you ever started to go into a semi-panic mode when you’re used to having someone respond …
Riding the ‘Mobility Go-Round’?
The days when the IT departments were in the driver’s seat, dictating and controlling what, when and how mobile devices could …
Where are the COPS and Governance within IT
Many of us feel a slight cringe of uneasiness when folks start talking about COPS and governance. …
Training to be A Marathon Runner While Sprinting
Gone are the days when IT departments were in the driver’s seat, dictating and controlling what, when …
Disruptions: The Predictable and the Unpredictable of IT Operations
The conversations around mobility, BYOD( Bring Your Own Device) and frustrations across the user base and …
BYOD Expectations Driving More Frustrations?
Ever wonder where a colleague was when they were not responding to your deadlines? Or gotten agitated and alarmed when …
12 Communication Trends Worth your attention and planned action now
Some of you may have seen my blog in Vision 2 Mobile about the Avaya …
It’s all about the client experience
by Diane Royer
Change is a constant state for those of us in the communications industry. Technology innovations, shifting …
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