RSS feed for this section

Patrick Botz

Vice President of Workforce Optimization, VPI

pbotz@vpi-corp.com

New Dodd-Frank Call Recording RequirementsThe Dodd-Frank Wall Street Reform and Consumer Protection Act has sent ripples through Wall Street and financial industry. President Obama signed the new legislation in …

Continue Reading

1

Virtual Call AgentsConsumers are becoming more sophisticated and demanding than ever before. These days, regardless of age, gender or occupation, customers expect almost instant gratification and satisfaction …

Continue Reading

92 queries. 0.661 seconds.