Telecom Reseller » Ask the Pro

Ask the Telecom Pro: January

publisher — Wed, 25 Jan 2012 10:14:14 +0000

Q: What is the difference between wireless mobility, expense and device management?

A: These mobility practices are related and the difference between them lies within …

Telecom Pro

publisher — Fri, 28 Oct 2011 06:40:35 +0000

Q: My company’s main telecom contract is expiring in six months. I am charged with negotiating a new one. Should I go out to RFP …

Ask The Telecom Pro

publisher — Sun, 25 Sep 2011 01:44:01 +0000

Q: I handle wireless helpdesk requests and lately have been receiving calls from employees asking how to connect to email on their iPads and smartphones. …

Ask a Telecom Pro

publisher — Mon, 18 Apr 2011 18:18:30 +0000

Q: I have an uptime SLA with my data network carrier that defines resolution for outages, but it indicates I must notify them of outages …

Ask a Telecom Pro

publisher — Fri, 18 Mar 2011 18:16:24 +0000

Q: My wireless carrier provides our invoice through an online portal. Can I still receive paper invoices for our records?

A: Yes, wireless and …

Ask a Telecom Pro

publisher — Fri, 18 Feb 2011 19:14:35 +0000

Q: What’s the most effective way to validate that telephone numbers for services on my bills are correct?

A: A line validation is very …

Ask a Telecom Pro

publisher — Tue, 18 Jan 2011 19:12:54 +0000

Q: Is there an easy way to compare wireless voice plans across multiple carriers to determine the best rates?

A: With over 14,000 different …

Ask a Telecom Pro

publisher — Sat, 18 Dec 2010 18:20:58 +0000

Q: Is there an easy way to compare wireless voice plans across multiple carriers to determine the best rates?

A: With over 14,000 different …

Ask the Pro: Overcharges for voice services

publisher — Mon, 15 Nov 2010 19:11:25 +0000

Q: My long-distance carrier has overcharged for voice services that are documented in our contract, but refuse to issue credits on our account claiming they need more time to investigate the charges. A: If the carrier refuses to cooperate and issue credits for overpayments that resulted from incorrect billing, contact that provider’s Executive Complaints office and file a complaint.

Ask the Pro: Billing errors

publisher — Fri, 15 Oct 2010 17:46:02 +0000

Q: The billing analysts in our company do a great job of identifying billing errors on our telecom invoices; however, they spend entirely too much time trying to resolve these issues. A: Since I am not sure of the process that you currently employ to resolve disputes, let me begin by explaining that there are steps you can take for success and efficiency simultaneously.

Ask the Pro: Return investment on training

publisher — Mon, 02 Aug 2010 18:01:23 +0000

Q. We have a member of our group who needs training on invoice analysis. I am hesitant to send her to a class because budgets are tight, and am concerned about losing out on that training investment should she leave the department. How do I ensure we get a return on investment on her training? A. Regardless of what type of training budget you have available, it can sometimes be a challenge to rationalize the cost of sending someone to a class. One idea to ensure you get your money’s worth is to require the employee to prepare a report and/or presentation on the course content when she returns from training

Ask the Pro: MACDs

publisher — Fri, 02 Jul 2010 17:55:21 +0000

Q: MACDs can be placed by people in several different departments in our company and I want to implement a checklist for adds to make sure we get the information needed to document our inventory. A. The key first step when attempting to implement a new policy that extends beyond your departmental borders is to secure an advocate with power to influence those other departments, an executive sponsor.

Ask the Pro:Which guideline do I follow?

publisher — Tue, 01 Jun 2010 08:14:54 +0000

Q. There is a statement on my local service invoice that I only have 30 days after the invoice date to dispute charges. A. Telecom Service Providers often put terms and conditions in multiple documents – in their tariff or service/price guide, on their invoices, or even in the fine print on marketing material.

Ask the Pro: NANP vs NANPA?

admin — Fri, 14 May 2010 20:22:57 +0000

Q: What is the difference between NANP and NANPA?

A: NANP is for the PSTN in 19 North American countries, while the North American Numbering …

Ask the Pro: 10-digits?

admin — Fri, 14 May 2010 20:22:44 +0000

Q: Why are telephone numbers in the US standardized to 10-digits while there appears to be no standardization anywhere else in the world?

A: AT&T …

Ask a Telecom Pro:Where do I file this complaint?

publisher — Sat, 01 May 2010 14:04:24 +0000

Q: I need to file a formal complaint against my Wireless Telecom Service Provider over an unresolved billing dispute. A. Every contract, for telecom services or not, should note that it is governed by the laws of a particular state.

Ask the Pro: Sell a Toll-Free Number

admin — Sat, 03 Apr 2010 04:18:29 +0000

Q: My organization is interested in a specific toll-free number that spells out our name. To make a long story short, I found out the …

Ask the Pro: What is a RespOrg

admin — Sat, 03 Apr 2010 04:17:47 +0000

Q: What is a RespOrg?

A: Toll-free numbers are assigned to subscribers on a first-come, first-served basis by toll-free telecom service providers and responsible organizations, …

Ask the Pro: Thrifty Bill

admin — Mon, 08 Mar 2010 21:09:17 +0000

Q: What’s the definition of a Thrifty Bill?

A: It is one form of loose traffic, which is defined as “usage-based traffic not tied to …

Ask the Pro: 501(c)(3) Non-Profit

admin — Mon, 08 Mar 2010 22:08:50 +0000

Q: I work for a 501(c)(3) non-profit tax-exempt organization and yet we find taxes and surcharges on some of our telecom invoices. Why would this …

Ask the Pro: DSL

admin — Thu, 04 Mar 2010 23:34:40 +0000

Q: What is DSL?

A: DSL (Digital Subscriber Loop/Line), or xDSL, is a family of technologies that allows for the transmission of digital data over …

Ask the Pro: Wi-Fi and WiMAX

admin — Thu, 04 Mar 2010 23:34:21 +0000

Q: What is the difference between Wi-Fi and WiMAX?

A: Wi-Fi and WiMAX represent marketing terms for two different technical standards established by the IEEE …

Ask the Pro: Voice over Packet

admin — Thu, 04 Mar 2010 23:33:08 +0000

Q: Have you ever heard of Voice over Packet?

A: This refers to voice communications in which voice is sent across a packet-switched network rather …

Ask the Pro: Surcharges

admin — Thu, 04 Mar 2010 23:32:18 +0000

Q: I am familiar with the FUSF surcharge; however, I have come across surcharges on some of my invoices labeled Universal Connectivity Charge and Carrier …