Q: What is the difference between wireless mobility, expense and device management?
A: These mobility practices are related and the difference between them lies within …
Ask the Pro
Content from Telemanage Training:
“Professional Telecom Management & Cost Control Training Workshops and eLearning Courses”
Visit www.telemanagetraining.com
Q: My company’s main telecom contract is expiring in six months. I am charged with negotiating a new one. Should I go out to RFP …
Q: I handle wireless helpdesk requests and lately have been receiving calls from employees asking how to connect to email on their iPads and smartphones. …
Q: I have an uptime SLA with my data network carrier that defines resolution for outages, but it indicates I must notify them of outages …
Q: My wireless carrier provides our invoice through an online portal. Can I still receive paper invoices for our records?
A: Yes, wireless and …
Q: What’s the most effective way to validate that telephone numbers for services on my bills are correct?
A: A line validation is very …
Q: Is there an easy way to compare wireless voice plans across multiple carriers to determine the best rates?
A: With over 14,000 different …
Q: Is there an easy way to compare wireless voice plans across multiple carriers to determine the best rates?
A: With over 14,000 different …
Q: My long-distance carrier has overcharged for voice services that are documented in our contract, but refuse to issue credits on our account claiming they need more time to investigate the charges.
A: If the carrier refuses to cooperate and issue credits for overpayments that resulted from incorrect billing, contact that provider’s Executive Complaints office and file a complaint.
Q: The billing analysts in our company do a great job of identifying billing errors on our telecom invoices; however, they spend entirely too much time trying to resolve these issues.
A: Since I am not sure of the process that you currently employ to resolve disputes, let me begin by explaining that there are steps you can take for success and efficiency simultaneously.
Q. We have a member of our group who needs training on invoice analysis. I am hesitant to send her to a class because budgets are tight, and am concerned about losing out on that training investment should she leave the department. How do I ensure we get a return on investment on her training?
A. Regardless of what type of training budget you have available, it can sometimes be a challenge to rationalize the cost of sending someone to a class. One idea to ensure you get your money’s worth is to require the employee to prepare a report and/or presentation on the course content when she returns from training
Q: MACDs can be placed by people in several different departments in our company and I want to implement a checklist for adds to make sure we get the information needed to document our inventory.
A. The key first step when attempting to implement a new policy that extends beyond your departmental borders is to secure an advocate with power to influence those other departments, an executive sponsor.
Q. There is a statement on my local service invoice that I only have 30 days after the invoice date to dispute charges.
A. Telecom Service Providers often put terms and conditions in multiple documents – in their tariff or service/price guide, on their invoices, or even in the fine print on marketing material.
Q: What is the difference between NANP and NANPA?
A: NANP is for the PSTN in 19 North American countries, while the North American Numbering …
Q: Why are telephone numbers in the US standardized to 10-digits while there appears to be no standardization anywhere else in the world?
A: AT&T …
Q: I need to file a formal complaint against my Wireless Telecom Service Provider over an unresolved billing dispute.
A. Every contract, for telecom services or not, should note that it is governed by the laws of a particular state.
Q: My organization is interested in a specific toll-free number that spells out our name. To make a long story short, I found out the …
Q: What is a RespOrg?
A: Toll-free numbers are assigned to subscribers on a first-come, first-served basis by toll-free telecom service providers and responsible organizations, …
Q: What’s the definition of a Thrifty Bill?
A: It is one form of loose traffic, which is defined as “usage-based traffic not tied to …
Q: I work for a 501(c)(3) non-profit tax-exempt organization and yet we find taxes and surcharges on some of our telecom invoices. Why would this …
Q: What is DSL?
A: DSL (Digital Subscriber Loop/Line), or xDSL, is a family of technologies that allows for the transmission of digital data over …
Q: What is the difference between Wi-Fi and WiMAX?
A: Wi-Fi and WiMAX represent marketing terms for two different technical standards established by the IEEE …
Q: Have you ever heard of Voice over Packet?
A: This refers to voice communications in which voice is sent across a packet-switched network rather …
Q: I am familiar with the FUSF surcharge; however, I have come across surcharges on some of my invoices labeled Universal Connectivity Charge and Carrier …
ITEXPO Week
TelizentMY – Ask the Pro
Telstrat – All Pages
