Q: What does it mean when a mobile carrier subsidizes devices?
A: Subsidizing devices is a financial mechanism used by mobile wireless carriers to offer …
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Q: What is mobile device containerization?
A: It is a method of creating a secure virtual environment on mobile devices. Several mobile device management (MDM) …
Q: Are employers responsible for paying fines issued to employees that break hands-free driving laws?
A: I am not aware of any requirements mandating that …
Q: Who is responsible for paying slamming charges?
A: If you can prove that toll charges appeared on LEC or casual long-distance invoices directly as …
Q: What is the best practice for avoiding carrier contract auto-renewal surprises?
A: Build a catalog of all carrier contracts that includes key lifecycle dates. …
Q: What is the best practice for short-paying telecom invoices that are overcharged?
A: Should you decide to do this, contact the carrier and file …
Q: What is the difference between a telecom tax and a surcharge?
A: Taxes are financial assessments levied against telecom goods and services by local, …
Q: Is wireless equipment insurance worth the money?
A: Several years ago the monthly premiums for cellphone insurance often outweighed the benefits. It was more …
Q: Can I obtain ETF waivers on corporate wireless contracts?
A: ETFs – early termination fees – are penalties for terminating a subscriber line before …
Q: My company is considering moving all wireless devices to an employee-owned program. Can we require employees to purchase their own devices and pay for …
Q: Can I cancel a carrier contract before the term expires without penalty?
A: There are many variables that govern your ability to cancel a …
Q: I am working on a historical audit of our data network billing. The invoice rates seem to match the contract rates pretty well. Is …
Q: What is the difference between wireless mobility, expense and device management?
A: These mobility practices are related and the difference between them lies within …
Q: My company’s main telecom contract is expiring in six months. I am charged with negotiating a new one. Should I go out to RFP …
Q: I handle wireless helpdesk requests and lately have been receiving calls from employees asking how to connect to email on their iPads and smartphones. …
Q: I have an uptime SLA with my data network carrier that defines resolution for outages, but it indicates I must notify them of outages …
Q: My wireless carrier provides our invoice through an online portal. Can I still receive paper invoices for our records?
A: Yes, wireless and …
Q: What’s the most effective way to validate that telephone numbers for services on my bills are correct?
A: A line validation is very …
Q: Is there an easy way to compare wireless voice plans across multiple carriers to determine the best rates?
A: With over 14,000 different …
Q: Is there an easy way to compare wireless voice plans across multiple carriers to determine the best rates?
A: With over 14,000 different …
Q: My long-distance carrier has overcharged for voice services that are documented in our contract, but refuse to issue credits on our account claiming they need more time to investigate the charges.
A: If the carrier refuses to cooperate and issue credits for overpayments that resulted from incorrect billing, contact that provider’s Executive Complaints office and file a complaint.
Q: The billing analysts in our company do a great job of identifying billing errors on our telecom invoices; however, they spend entirely too much time trying to resolve these issues.
A: Since I am not sure of the process that you currently employ to resolve disputes, let me begin by explaining that there are steps you can take for success and efficiency simultaneously.
Q. We have a member of our group who needs training on invoice analysis. I am hesitant to send her to a class because budgets are tight, and am concerned about losing out on that training investment should she leave the department. How do I ensure we get a return on investment on her training?
A. Regardless of what type of training budget you have available, it can sometimes be a challenge to rationalize the cost of sending someone to a class. One idea to ensure you get your money’s worth is to require the employee to prepare a report and/or presentation on the course content when she returns from training
Q: MACDs can be placed by people in several different departments in our company and I want to implement a checklist for adds to make sure we get the information needed to document our inventory.
A. The key first step when attempting to implement a new policy that extends beyond your departmental borders is to secure an advocate with power to influence those other departments, an executive sponsor.
Q. There is a statement on my local service invoice that I only have 30 days after the invoice date to dispute charges.
A. Telecom Service Providers often put terms and conditions in multiple documents – in their tariff or service/price guide, on their invoices, or even in the fine print on marketing material.
Q: What is the difference between NANP and NANPA?
A: NANP is for the PSTN in 19 North American countries, while the North American Numbering …
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