Calabrio ONE simplifies contact center activities and provides powerful customer analytics toolset for national IT solutions provider and its customers
MINNEAPOLIS, MN & LOS ANGELES, …
Workforce Optimization
by Marco Mueller, Chief Operating Officer, ASC telecom AG
The increasing prevalence of workforce optimization (WFO) is creating a sea change in both the quality …
Aspect Software, a leading provider of next generation customer contact and enterprise workforce optimization, today announced an equity partnership with back office optimization software and …
Coordinated Systems, Inc., of East Hartford, CT, leverages an established workforce management technology to add proven agent adherence and schedule optimization features to the Virtual …
Avaya DevConnect partner Coordinated Systems, Inc.’s Virtual Observer Agent Portal is now available for customers to provide agents with the ability to view peer statistics, …
By Bob Webb, VP Sales
If you are considering purchasing a workforce management system, you need to be aware of all available options. A major …
ExtraTeam and Qoncert
09/25/2012, Chelmsford, Massachusetts – Aspect Software, a leading provider of customer contact and enterprise workforce optimization, today announced the addition of …
Advanced WFO solution equips service providers to easily offer profitable business-critical call recording and WFO capabilities to the growing list of companies seeking cloud-based services.…
by: Bob Webb, Pipkins, Inc.
Today’s technology simplifies scheduling agents around vacation requests, historically a universal problem for centers due to last minute staffing issues …
The Facebook initial public offering provides important direction for telecom expense management programs, and mobility.
First, the popularity of Facebook, which made the IPO possible, …
Who: KnoahSoft, a leading provider of VoIP applications for contact centers, BPOs, banking, retail and healthcare companies throughout the world
What: Is a featured exhibitor …
Harmony Recognized as Compliant with Avaya Aura Communication Manager 6.0.1 and Avaya Aura Application Enablement Services 6.1.1
Henderson, NV – April 18, 2012 – KnoahSoft, …
CAMARILLO, CA–(Marketwire – Apr 18, 2012) – VPI (Voice Print International, http://www.VPI-corp.com), the premier global provider of contact center recording, quality management, call automation …
Kristen Jacobson, Director of Marketing at Calabrio, discusses the value of contact center work force optimization for maximizing productivity and efficiency, agent operations and cost …
Podcast: Play in new window | Download (Duration: 10:49 — 5.0MB)
by Bob Webb, VP Sales, Pipkins, Inc.
Have you ever called customer service for a utility company or tried to place an order with a …
CallCopy Reports Fifth Consecutive Year-Over-Year of Growth in 2011 – Anticipates Continued Success in Call Recording and Contact Centers Solutions in 2012
Company Released Updated …
by Bob Webb, VP, Pipkins
In the current economy it is critical to ensure you are getting maximum benefit from your forecasting tool. Inaccurate forecasting …
Recently, I had a call with members of TEMIA to discuss the Future of TEM. During the call we started discussing definitions and goals for Telecom …
Expanded Dashboard and New Tools to Manage Agents
MINNEAPOLIS–(BUSINESS WIRE)–Calabrio, Inc., a leading provider of contact center workforce optimization software, announced today the
…
VPI, the premier global provider of contact center performance optimization solutions, today announced the availability of VPI EMPOWER Suite 5.3. VPI EMPOWER 5.3 is the …
Mobile apps and cloud services improve productivity and cut IT costs
BOSTON–(BUSINESS WIRE)–Workforce management (WFM) applications are delivering significant return on investment (ROI), …
Recently, the National Transportation Safety Board (NTBS), called for a ban on driver use of all personal electronic devices (PEDs). This came after an investigation …
Calabrio recognized as Minnesota technology innovator with Calabrio ONE® Application Suite
MINNEAPOLIS–(BUSINESS WIRE)–The Minnesota High Tech Association (MHTA) has named Calabrio the winner
…
Integration strengthens enterprise-level compliance review, quality management, legal discovery, training and analytics capabilities
MINNEAPOLIS, Minn. — Oct. 19, 2011 – Calabrio, Inc., a leading provider …
By Kristen Jacobsen, Director of Marketing Communications, Calabrio
The evidence is undeniable. We are a mobile society, and the pace of our wireless ways is …
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