Latest release allows enterprises to dramatically reshape customer loyalty through their customer service organization
SUNNYVALE, Calif.–(BUSINESS WIRE)–ShoreTel® (NASDAQ: SHOR), the leading provider of …
Call/Contact Center
10 May 2011 – Show organizers INSIGHTS have announced the two main sponsors for this year’s Middle East Call Centre 2011 (MECC ’11) show. Representing …
Contact Center Software Provider, DevConnect Partner Commits to Inaugural Gathering of Worldwide Avaya User Community
Irvine (May 10, 2011) Zeacom (www.zeacom.com), a leading global …
Leaders in real-time call center reporting and digital signage software join forces
CHARLOTTESVILLE, VA, May 10, 2011 – Inova Solutions, a real-time contact center data …
Fort Lauderdale, Florida (May 9, 2011) – Metropolis Technologies, Inc., a premier telemanagement solutions provider, will be exhibiting at the International Avaya Users Group (IAUG) …
MINNEAPOLIS & PHILADELPHIA–(BUSINESS WIRE)–Transcend United Technologies, an Avaya Connect Gold Partner, announced today the expansion of its portfolio of service offerings. Transcend United …
by Tom Farquhar, Zeacom
With economic and competitive forces squeezing company profits, credit union executives demand that their contact centers increase efficiency while reducing costs. …
City Contact Centers Upgrade to CallRex Call Recording on a ShoreTel IP Telephone System
KIRKLAND, WA–(Marketwire – Apr 26, 2011) – Telrex, an Enghouse Systems…
and Improves Customer Experience With Toshiba’s Strata CIX Phone Systems
IRVINE, Calif., April 26, 2011 ― Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba …
By, Tim Kraskey, Vice President of Marketing and Business Development Calabrio
When Voice over Internet Protocol (VoIP) was first introduced over a decade ago, vendors …
ASC Software Selected for Google’s Contact Centers Worldwide Award-Winning VoIP Recording Solution, EVOip, Implemented or Planned for the United States, Japan, China, India and Australia
Mahwah, …
Additional blog provides software engineers and developers with in-depth technical articles about unified IP communications and Interactive Intelligence products
INDIANAPOLIS, April 14, 2011 — Interactive …
Vice President Takes Over Top Leadership Role
MINNEAPOLIS – April 6, 2011 – Spanlink Communications, a Cisco partner focused on designing, implementing and supporting contact …
VPI Empowers Real-time Decisions with Unified Contact Center Reporting
Many companies view their contact center as a necessary evil- a cost center that the company …
Podcast: Play in new window | Download (Duration: 20:53 — 9.6MB)
IRVINE, Calif., Mar. 29, 2011 ― Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba — www.telecom.toshiba.com) has helped Mid-Continent Instruments meet its goal …
Acquisition of Avaya Business Partner Strengthens Core Convergence Capabilities, While Expanding Regional Footprint
Exeter, Rhode Island, March 28, 2011 — Carousel Industries, a leader in …
Targets Avaya, Cisco and Several Other Communications Platforms
Camarillo, Calif. – VPI (Voice Print International, http://www.VPI-corp.com), the premier global provider of interaction recording and …
Software Provides Enhanced Service, Quick ROI for Several BCBS Contact Centers
Akron, Ohio — March 24, 2011 — Customers trying to call certain Blue Cross …
LONDON, ENGLAND–(Marketwire – March 24, 2011) – Voiceserve, Inc. (OTCBB:VSRV), a low-cost, next-generation Internet telephony software and service provider, announced today that Super Technologies, Inc., …
Since 1993, Metropolis Technologies has been a leader in call accounting software applications. With a major focus on hospitality with its ProfitWatch Hotel Call Accounting, …
Podcast: Play in new window | Download (2.9MB)
IRVINE, Calif., Mar. 16, 2011 ― Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba — www.telecom.toshiba.com), today announced that its Strata® Call Manager…
Through waves of changes in the IT market one thing has remains the same: a huge portion of customer outreach to an enterprise ends up …
Podcast: Play in new window | Download (4.0MB)
The term Unified Communications first emerged because at the dawn of VoIP people began to imagine that an enterprise’s separate systems were not only unifiable, …
Podcast: Play in new window | Download (18.5MB)
Calabrio is known for products that deliver optimization information, allowing for improved productivity and customer service. Now, Calabrio is taking their solution to the tablet …
Podcast: Play in new window | Download (12.8MB)
Will Showcase New Innovations to a Global Audience
TEMPE, Ariz., and Cambridge, England, Mar. 1, 2011 — OAISYS®, a leader in business call recording …
In early Janaury, Alteva, a Unified Communications (UC) solution provider rolled out the industry’s first on demand video auto attendant. As the IP communications industry …
Podcast: Play in new window | Download (19.9MB)
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Exony – Cisco, CiscoLive, Call center
Sangoma – Infrastructure, Lync, Call Center
