SAN JOSE, Calif., Jun 12, 2013 (BUSINESS WIRE) — 8×8, Inc., provider of innovative cloud communications and computing solutions, announced it will be demonstrating its …
Call/Contact Center
IRVINE, Calif., June 4, 2013 ― Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba — www.telecom.toshiba.com), today announced that its Call Manager™unified …
Avaya Outbound Contact Express provides a pre-integrated solution with all the critical components needed for proactive customer experience management- Supports mid-size contact centers with 25-250
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Headquartered in Charlottesville, VA, Inova Solutions provides real-time performance management solutions for contact centers. They help contact centers improve their operations through the use of …
Podcast: Play in new window | Download (Duration: 8:35 — 3.9MB)
Castel Detect(TM) v2.1 Exhibiting Features and Functionality, Caesar’s Palace Las Vegas, June 10 — 14, 2013
BUFFALO, N.Y., May 30, 2013 (GLOBE NEWSWIRE) — Castel …
Part 2: How Did I Get Here? The Roots of Fragmentation 
By Rick McFarland, CEO, Voice4Net
In the first installment we determined that a state …
New Solidus eCare™ release focused on improved customer satisfaction and productivity
Dallas, TX, May 22, 2013 – Aastra, a leading company at the forefront of …
SANTA CLARA, CA–(Marketwired – May 21, 2013) –
- Avaya contact center customers deploy appropriate strategies to meet the challenges of serving more empowered consumers
- Study
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Unified contact centre solutions enhances ‘speed to lead’ with SOAP based data exchange
Manchester, UK – 15th May 2013: Noble Systems, a global leader in unified …
Product Profile
The main number of a company and the way incoming calls are handled are still a company’s calling card. Atiras optimally adapts to …
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company. Founded in 1984, Enghouse Systems has grown both organically and through …
Podcast: Play in new window | Download (Duration: 13:12 — 6.0MB)
SAN BRUNO, CA April 30, 2013 – In an effort to increase adoption of customer satisfaction surveying in contact centers, Bright Pattern has announced that …
New Features in Version 7.1 Include Enhanced CRM Integration, Improved Security, New Administrator Controls and Agent Interface Refinements
SAN JOSE, Calif.–(BUSINESS WIRE)–8×8, Inc.
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Priority Dispatch and VPI Unite to Offer the Most Advanced Quality Assurance Solution for Emergency Communication Center, Integrated AQUA and VPI CAPTURE Systems Unveiled at …
Become more efficient, effective and productive with Alteva’s Advanced Call Center Solution
PHILADELPHIA, PA – April 11, 2013 – Alteva (previously referred to as WVT …
Presenting Immediate Word, Phrase and Emotion Detection Solution at Omni Hotel at CNN Center, April 15-18, 2013 in Atlanta, GA
BUFFALO, N.Y., April 11, 2013 …
Keynote speaker Shirley Inscoe, Senior Analyst at the Aite Group, presented the highlights of a new whitepaper outlining the essentials in fraud prevention
RA’ANANA, …
Irvine, CA April, 2013 — Startel Corporation, a provider of unified business communications for contact centers, announces the release of IntelliSite version 11.1, the latest …“The Aeonix Contact Center offers Tadiran Partners a new stream of revenue and an edge on the competition,” said Digital Office CEO, Don Kaminska, a …
Headquartered in Dallas, TX, Voice4Net has helped call/contact centers operate more efficiently since 1996. They create systems that are as small as 4 ports or …
Podcast: Play in new window | Download (Duration: 7:14 — 3.3MB)
New Relationship Allows Jenne VARs to Drive New Revenue Streams, by Adding Integrated Contact Center Solutions to Its Existing Offerings for VoIP-Based Environments
AVON, OH–(Marketwire
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by Corey Tolmasoff, Director of Marketing, Versadial Solutions
IT Managers are totally unappreciated in their time, aren’t they?
Keeping a large call center humming is …
This week at Enterprise Connect, Teresa Dixon, Director of Product Management and Todd Remely, Director of Marketing for Unimax sat down with Telecom Reseller to …
Podcast: Play in new window | Download (Duration: 15:32 — 7.1MB)
Irvine, California, March 22, 2013 – Versadial Solutions, a Call Recording Company, released a new version of their Adutante Recording Software. The …
This week at Enterprise Connect, Teresa Dixon, Director of Product Management and Todd Remely, Director of Marketing for Unimax sat down with Telecom Reseller to …
Podcast: Play in new window | Download (Duration: 15:32 — 7.1MB)
Citizens Advice Bureaus upgrade technology and reduce costs, while maintaining client focus
Toronto, Canada — (Marketwire – March 21, 2013) – Charged with providing information …
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Telstrat – All Pages
Versadial – Call Contact Center
Tadiran – Contact Center
Voice4Net – Call Center, Applications, Avaya DevConnect, Cisco
Exony – Cisco, CiscoLive, Call center
