Service Offers Benefits of Large Call Centres Starting at $29.95 a Month
TORONTO–(Marketwire -05/09/12)- Canadian national voice and data solutions provider Primus Business Services officially …
Call/Contact Center
Irvine (May 9, 2012) — Zeacom, a leading global provider of multimedia contact center and business process automation software with unified communications plugins, today announced …
Castel Detect v2 Launches at Collections and Recovery Solutions, May 9 – 11, 2012, Four Seasons Hotel, Las Vegas
BUFFALO, N.Y.–(BUSINESS WIRE)–At the …
Avaya announced Avaya Communications Outsource Service (COS) in late February (see press release at http://www.telecomreseller.com/?p=21657). Recently they’ve announced a major contract win with Bharti …
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CAMARILLO, CA–(Marketwire – Apr 18, 2012) – VPI (Voice Print International, http://www.VPI-corp.com), the premier global provider of contact center recording, quality management, call automation …
Mobile Web Solution Provides Easy On-The-Go Access to Call Recordings
TEMPE, Ariz., April 17, 2012 — OAISYS, a leader in business call recording and …
Research finds consumers want future interactions with financial services companies to feel local and personal
Banking customers in the U.S. prefer localized, personalized services to …
Avaya to provide custom managed services to enhance contact center performance for Airtel’s operations in 20 countries across South Asia and Africa
- Partnership to leverage
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Jim Maynard, VP of Sales and Marketing and Michael Taylor CTO of Strategic Products and Services (SPS) present their views for delivering solutions not just …
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Kristen Jacobson, Director of Marketing at Calabrio, discusses the value of contact center work force optimization for maximizing productivity and efficiency, agent operations and cost …
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Voice4net provides software products that enhance call centers’ ability to interact with customers.
Doug Green, Publisher of Telecom Reseller, speaks with Richard McFarland, Founder and …
Podcast: Play in new window | Download (Duration: 10:25 — 4.8MB)
Company’s Cloud Routing offering combines call routing technology with unique cloud architectures
LAS VEGAS (CHANNEL PARTNERS CONFERENCE & EXPO) and SAN DIEGO – March 28, …
A McGee-Smith Analytics Report
Orlando (March 27, 2012) – (BOOTH 628) Today from Enterprise Connect, Zeacom (www.zeacom.com) released findings from the …
Powerful Customer Interaction Ecosystem Delivers Innovative Features That Improve Business Performance; Platform Allows VARs to Deliver Enhanced Value To End- User Organization
Orlando, FL, March …
Company’s new and existing channel partners are being offered one free Hosted Conference Bridge account in a gesture of partner appreciation
LAS VEGAS (CHANNEL PARTNERS …
TelStrat formally launches its new, complete solution for advanced agent evaluation, calibrated assessment, integrated e-learning, and powerful, customizable agent performance reporting
ALLEN, Texas, March 26, …
With over 300K SIP seats, Genesys establishes a leading role within large global enterprises as the PBX-replacement alternative for extensive customer service environments
ORLANDO, Fla., …
MINNEAPOLIS—March 26, 2012—Spanlink Communications, a Cisco partner focused on designing, implementing and supporting contact center and customer collaboration solutions, announced today that …
Further Expansion of Award-Winning Echopass Cloud-Based Contact Center Portfolio
ORLANDO, FL, Mar 26, 2012 (MARKETWIRE via COMTEX) — ENTERPRISE CONNECT — Echopass Corporation today announced …
by Kathleen Fortsch
Energy providers face unique challenges in the current marketplace. Limited power supplies and sourcing, government deregulation, and market volatility are all factors …
Customer suggestions drive new version of ChoiceView Agent with automatic screen pops, encryption, and local history saving
Boulder, Colo. (March 22, 2012) — Radish Systems …
Innovative Provider Will Demonstrate Its Innovative Customer Interaction AtThe Premier Event for Enterprise Communications
Dallas, TX, March 21, 2012 — Voice4net, a leading provider …
OfficeSuite Automatic Call Distribution Recognized for Innovation
RYE BROOK, N.Y.–(BUSINESS WIRE)–Broadview Networks, a leading provider of hosted voice, data and cloud computing solutions, …
Network, carrier and pricing enhancements enable VoxOx In Business to provide competitive offering to underserved market
SAN DIEGO – March 6, 2012 – Telcentris Inc.…
Sound Telecom, a leading nationwide provider of telephone answering, call center and unified communication services announces the opening of its Mountain States Regional office and …
Sound Telecom, a leading nationwide provider of telephone answering, call center and unified communication services designs responsive, innovative solution for LivOn Lab’s need for …
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