Naperville (IL) / Ratingen (Germany), 28 January 2014 – At this year’s European contact center trade show CCW in Berlin, InVision will present several new innovations for the injixo and The Call Center School brands. As well as a number of new German e-learning courses for call center agents, the workforce management specialist will premiere three new products of the injixo cloud platform: injixo Forecast, injixo Act and injixo Me.
Enables cost-effective IP migration from proprietary, hardware-dependent systems; delivers first WebRTC platform for device-agnostic multimedia enterprise collaboration
Frisco, Texas, Jan. 28, 2014 – GENBAND, a leading developer of multimedia and cloud communications solutions, today introduced Generation Enterprise, a transformative unified communications (UC) solutions framework specifically designed for an increasingly mobile and cloud-based world.
Comprehensive portfolio gives mobile UC users more power to initiate collaboration – delivers superior experience across locations and devices
Frisco, Texas, Jan. 28, 2014 – GENBAND, a leading developer of multimedia and cloud communications solutions, today introduced SMART OFFICE 2.0, a premium unified communications (UC) experience delivered on an array of business devices and for the first time via WebRTC compliant web browsers.
Strategic Directions Series Tackles Key Technology Opportunities and Challenges Facing Utilities
OVERLAND PARK, Kan., Jan. 27, 2014 (GLOBE NEWSWIRE) — Black & Veatch today announced the availability of the new Strategic Directions: Utility Automation & Integration report. The inaugural report highlights many of the common issues that utilities of all types face with regard to adding greater levels of intelligence to their network operations.
Breeze Mobile VoIP Application Recognized for Innovation
Reston, VA, January 24, 2014 —IPsmarx Technology, Inc. announced today that TMC, a global, integrated media company, has named the IPsmarx Class 5 Softswitch with Breeze Mobile Application as a recipient of a 2014 INTERNET TELEPHONY Product of the Year Award.
- Aura Alliance Client application is compatible with key Avaya collaboration and Unified Communications (UC) solutions
- Helps businesses reduce both capital and operating expenses and increase revenues and customer satisfaction by communicating more effectively
London, UK — Aura Alliance (AA), a leading service provider and alliance of Avaya channel partners, today announced that its Aura Alliance Client for IBM® Notes® and IBM® Sametime® is compliant with key Collaboration and Unified Communications solutions from Avaya, a global provider of business collaboration and communication software and services.
EngageIP Billing and Usage Rating Recognized for Innovation
Cambridge, ON, Canada (Jan 23, 2014) – LogiSense Corporation, a global provider of Billing software, services, and solutions to the Telecom, Hosted Communications, Convergent, and Broadband industries is proud to announce that TMC, a global, integrated media company, has named EngageIP Billing and Usage Rating as a recipient of a 2014 INTERNET TELEPHONY Product of the Year Award.
COMPTEL’s New CEO Chip Pickering to Discuss Why What Happens in D.C. Matters to Providers Nationwide
WASHINGTON, D.C. – COMPTEL, the leading trade association for the competitive communications industry, today announced that its new CEO Chip Pickering will be the featured speaker at the CEO Breakfast, which takes place during the COMPTEL PLUS Spring 2014 Convention & EXPO.
December New Business Volume Down 7 Percent Year-over-year, Up 62 Percent Month-to-month, Up 3 Percent Year-end
Washington, DC, January 27, 2014— The Equipment Leasing and Finance Association’s (ELFA) Monthly Leasing and Finance Index (MLFI-25), which reports economic activity from 25 companies representing a cross section of the $827 billion equipment finance sector, showed their overall new business volume for December was $10.7 billion, down 7 percent from new business volume in December 2012.
Data center, IT professionals encouraged to participate in global initiative
COLUMBUS, Ohio [January 27, 2014] – Emerson Network Power, a business of Emerson (NYSE: EMR) and a global leader in maximizing availability, capacity and efficiency of critical infrastructure, today announced the launch of “Data Center 2025.” The industry-wide initiative is designed to engage thought leaders from all corners of the data center industry in order to explore potential visions for the data center of the future.
WASHINGTON, DC — Today the US Department of Justice announced a resolution to the free speech challenge brought before the secretive Foreign Intelligence Surveillance Court by tech companies including Google, Microsoft, Facebook, Yahoo, and LinkedIn. The companies have been pressing for their right to publish statistics about the various FISA court orders they receive demanding disclosure to the government of their users data.
OTTAWA and TORONTO, Jan. 27, 2014 (GLOBE NEWSWIRE) — In a market update today, Mitel Networks Corporation (Nasdaq:MITL) (TSX:MNW) and Aastra Technologies Limited (TSX:AAH) confirmed that, further to the announcement on November 11, 2013 of Mitel’s intention to merge with Aastra, the parties now expect to close the transaction on or about January 31, 2014, subject to the satisfaction or waiver of remaining closing conditions.
Organizations at Greater Risk in 2014 as Attackers Develop Faster Responses to New Mitigation Tools, Resulting in Detrimental Service Degradation and Outages
MAHWAH, N.J., Jan. 27, 2014 (GLOBE NEWSWIRE) — Radware(R)(Nasdaq:RDWR), a leading provider of application delivery and application security solutions for virtual and cloud data centers, today announced the release of its 2013 Global Application and Network Security Report.
Effective Friday, January 31, 2014, customers will use Calliflower services
TORONTO – Jan. 27, 2014 – iotum has announced further expansion with the acquisition of Vancouver, B.C.-based conference provider Gaboogie and all its services, as it continues to roll up voice-conferencing-services providers and adding their customers to its conference-calling platform.
by Gary Audin
SIP trunking should be a commodity installation with few or no problems. This is not true. Every year the The SIP School™ performs an international survey of SIP trunk problems and reports the results in a report with discussions of the problems and issues discovered.
Appointed as Marquee Sponsor for AOTMP’s Annual TEM Conference at Orlando, Florida, 10–13 February 2014
January 24 2014 – London, New York, Paris, Gothenburg, Tokyo and Hong Kong – MDSL, a leading provider of global Telecom Expense Management (TEM) and Market Data Management solutions today announced its appointment as Marquee Sponsor for AOTMP’s annual fixed line and mobile conference in Orlando, Florida next month.
InGenius Connector Enterprise for Salesforce and Microsoft Dynamics CRM application Is Compatible with Key Avaya Contact Center Solutions; Helps Customers Rapidly Integrate Call Center Operations with CRM Platforms
For Immediate Release:23 Jan 2014
Editor’s Note: We post this piece because the telecommunications industry may face similar issues. This dispute in auto repair may or may not impact the identical issues in PBX and server/network repair from major manufacturers. The two industries may not seem similar, but do share this common issue: after the initial purchase, do customers have a choice on where to repair?
Washington, DC, January 23, 2014 –- The Equipment Leasing & Finance Foundation (the Foundation) releases the January 2014 Monthly Confidence Index for the Equipment Finance Industry (MCI-EFI) today. Designed to collect leadership data, the index reports a qualitative assessment of both the prevailing business conditions and expectations for the future as reported by key executives from the $827 billion equipment finance sector.
Naperville (IL) / Ratingen (Germany), 23 January 2014 – With the start of the current financial year, InVision AG (ISIN: DE0005859698) has reorganized the services business of its subsidiary injixo Inc. in the United States.
The premium educational content known under the brand “The Call Center School”, which is tailored to the training requirements of contact center employees and executives, will now be exclusively offered with a radically simplified and extremely attractive pricing model based on annual subscriptions.
RALEIGH, N.C. … Power management company Eaton today announced the launch of the Eaton ePDU® third-generation (G3) platform, its newest portfolio of rack power distribution units (PDUs) engineered for best-in-class efficiency and reliability with a new patent-pending IEC grip feature.
Technology Firm Develops Web-Based Hosted Solution for Small- to Medium-Sized Businesses
HERNDON, Va.–(BUSINESS WIRE)– nexVortex, Inc., a leader in IP communication services based in northern Virginia, announced today that it is launching a new service, cloudQSMContact Center, a hosted, web-based contact center solution for small- to medium-sized inbound contact centers.
New RingCentral Office Enterprise Edition with RingCentral Meetings delivers on strategy of connecting multiple locations and mobile workforces
SAN MATEO, Calif.–(BUSINESS WIRE)–RingCentral, Inc. (NYSE: RNG), a leading provider of cloud business communications solutions, today announced the launch of its enterprise market solution, RingCentral Office Enterprise Edition, which comes with RingCentral Meetings™, a multi-point HD video conferencing and screen sharing technology built for smartphones, tablets and computers.
IT Professionals Optimistic About Hiring, Revenues, and Infrastructure Investments
AUSTIN, TX–(Marketwired – Jan 22, 2014) – Spiceworks, the vertical network for IT, today announced the results of a new survey examining the 2014 spending priorities of IT professionals in North America as well as their view on growth within their organizations.
In the Wake of Physician Shortages, CloudVisit Telemedicine Brings Affordability to Remote Patient Care
COLD SPRING, NY–(Marketwired – Jan 22, 2014) – The distance between providers and patients continues to widen with government reform, tight healthcare budgets, and drops in medical school enrollment.