ORLANDO, Fla.–(BUSINESS WIRE)–Vidyo, Inc. today announced the VidyoWorks™ Contact Center Reference Design, a developer resource kit that includes customizable client and agent contact center Web apps which work with the VidyoWorks APIs to enable call center providers, enterprises, system integrators, and Web developers to create video contact center experiences.
Glendale, CA (March 17, 2014) – Christie, Parker & Hale, LLP (cph.com), a leading Southern California intellectual property law firm, today announced that its client, Vederi, LLC, won an appeal against Google, Inc. in a patent infringement case involving Google’s Street View service.
ORLANDO, Fla.- 8×8, Inc. (NASDAQ:EGHT), a provider of cloud-based unified communications, contact center and collaboration solutions, today announced the completion of another milestone in its Global Reach initiative with the launch of its services platform at a new Hong Kong data center facility.
BERLIN and WOBURN, Mass., (March 17, 2014) – snom technology, a leading developer of IP desktop business phones, today announced at Enterprise Connect 2014 that its snom UC edition Lync qualified phones can leverage Lync server’s native administration interface for easy device management directly from the Lync server.
Orlando, Fla. – March 17, 2014 – ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple phone systems and unified communications (UC) solutions, today announced it is shipping the ShoreTel 400 series IP phones for ShoreTel Sky®, expanding its UCaaS solutions portfolio.
HACKENSACK, NJ – March 17, 2014 — Vidyo, Inc. today announced the VidyoWorks™ Contact Center Reference Design, a developer resource kit that includes customizable client and agent contact center Web apps which work with the VidyoWorks APIs to enable call center providers, enterprises, system integrators, and Web developers to create video contact center experiences.
by Jeff Owen
Established in Hong Kong in 1976, VTech operates in 10 regions around the world and boasts an extensive international distribution network. Perhaps best known for their extensive line of consumer cordless phones available via major retailers in the U.S.
Telehealth Cart, iRobot Ava 500, Yorktel VideoKiosk, Yorkcast Enterprise Streaming Media, and VideoCloud Demos of Integration in Vertical Applications Among Innovations on Display at Yorktel Booth #1719
Eatontown, NJ (March 17, 2014) – Yorktel (@Yorktelcorp), the worldwide leader in unified communications and collaboration (UCC), cloud, and video managed services, today announced that it would showcase myriad solutions at Enterprise Connect 2014 (BOOTH #1719) happening March 17-20, 2014 at the Gaylord Palms in Orlando, FL.
Recent data shows that the “great thaw” continues and the economy is coming back. Unemployment is less than 7 percent, the GDP expanded at the rate of 3.2 percent, increased IT spending is returning to pre-2008 growth rates, a plethora of new technologies, and aging hardware have led to a new dawn of opportunity.
by Alan Percy, Senior Director of Marketing, AudioCodes
One of my new co-workers came to me this last week and asked a pretty simple question: “What should I expect to see at Enterprise Connect this year?” (The simple questions always are never easy to answer)
For those of you that have not attended in the past, Enterprise Connect is the preeminent place where businesses (from the mid-market up to large enterprise) go to learn about trends and technology that enable real-time voice and video communications.
WOBURN, MA. – March 14, 2014
One of the biggest potential advantages of technology is to speed up tasks and processes by partially or completely automating them. In an age where internet telephony has become ubiquitous, one would expect the whole concept of VoIP-in-a-Box to be a no-brainer, right?
RENO, NV–(Marketwired – Mar 14, 2014) – New Q4 data from Synergy Research Group shows that UCaaS business suite now accounts for 8% of all managed and hosted business voice subscribers thanks to an annual growth rate of almost 30%. By comparison, managed on-premise IP PBX subscriber numbers are steadily declining while hosted business VoIP subscribers are growing, but at a rate of well below 10% per year.
Para Systems, Inc., headquartered in Carrollton, Texas and founded in 1982, is a privately held corporation that manufactures the Minuteman line of Power Protection products. Their product lines include single and 3-phase Uninterruptible Power Supplies (UPSs), Surge Protectors, Remote Power Managers (RPMs), and Power Distribution Units (PDUs).
Milpitas, Calif., March 14, 2014 – JDSU’s Network Instruments business unit (NASDAQ: JDSU and TSX: JDU) has been positioned as a Leader in the new Gartner Magic Quadrant for Network Performance Monitoring and Diagnostics (NPMD).1 In the Gartner, Inc. report, Network Instruments is recognized as a network performance management leader in its category for completeness of vision and ability to execute.
KENNEBUNK, ME– March 6, 2014 - Reaffirming its position as a leader in NetFlow and IPFIX analytics, Plixer International, Inc. today announced that Cyber Defense Magazine has named the company’s Scrutinizer V11 solution “Editor’s Choice – Forensics Solution” in 2014′s Cyber Defense Awards.
New research from NewVoiceMedia reveals that US consumers are twice as likely to share a bad customer service experience than those in the UK; whereas Brits are more inclined to recommend a company following a positive interaction.
Following an inadequate experience, half (49%) of US consumers will tell friends and colleagues not to use the business (27% UK); and thanks to social media, forums and review channels, the modern consumer has a convenient public platform at their fingertips to spread negative sentiment about a business online.
The Open Visual Communications Consortium today published results from a B2B video interoperability market survey. You can find the study at http://www.ovcc.net/Resources/WhitePapers.aspx. The results reinforced many of OVCC’s actions and current road map, as well as providing market information to shape some of the organization’s next steps.
Deal Brings One of Market’s Only FedRAMP and FISMA-Certified, Cloud-Based Solutions to Public Sector
Tarrytown, NY – March 13, 2014 – Westcon Group, a value-added distributor of category-leading unified communications, network infrastructure, data center, and security solutions with a global network of specialty resellers, today announced that its Comstor business unit has signed an exclusive, multi-year distribution agreement with collab9.
Vadodara, India (13th March, 2014)
Matrix Comsec, a leading manufacturer of Enterprise Telecom and Security solutions, is participating in COMEX 2014. Matrix will showcase telecom solutions encompassing the range of Business Phone Systems, Voice & Data Convergence, IP Phones, Branch Office Gateways and GSM/3G Gateways.
Interoperability of PortaSwitch With MobilityPLUS Creates Exciting Opportunities for Service Providers and Their Customers
– AudioCodes and PortaOne together offer a complete telephony solution to service providers for business, residential and roaming customers
– Interoperability testing between PortaOne’s PortaSwitch softswitch billing platform and AudioCodes’ MobilityPLUS mobile VoIP platform was successfully completed
– PortaSwitch is a VoIP telecommunications services and subscriber management package consisting of a real-time billing system, class 4/5 SIP softswitch and media applications
– MobilityPLUS, comprised of a smartphone application and corresponding server component, offers “Anywhere VoIP Access” to enterprise customers
PortaOne, maker of the PortaSwitch VoIP billing/subscriber management platform, and AudioCodes (Nasdaq:AUDC), a leading provider of solutions that enable enterprises and service providers to transition to all-IP voice networks, today announced the successful completion of interoperability testing between PortaOne’s PortaSwitch softswitch/billing platform and MobilityPLUS, AudioCodes’ mobile VoIP solution.
South Korean telecommunications license further cements Voxbone’s position as the leading global provider of quality DID services
SAN FRANCISCO, Calif. – March 13, 2014 – Voxbone today announced that it is the first licensed DID provider to offer inbound SIP trunking services from South Korea.
Portland, Ore. – March 11, 2014 – Integra™, provider of fiber-based, carrier-grade networking, communications and technology solutions, has extended its hosted and managed business communications offerings with the acquisition of ProTel NetWorks, a unified communications managed services provider and one of the largest Mitel dealers in the country, based in Salt Lake City, Utah.
Mobile Connectivity: Innovation
BELLEVUE, WA–(Marketwired – Mar 12, 2014) – Mobile innovation is everywhere. Mobile connectivity allows us to control our lives, our homes, our cars and our entertainment, no matter where we are. “Smarter” devices, faster speeds, increasing data traffic and seamless network efficiency will emerge.
- Call recording, contact center performance management reporting and analytics now compliant with key Avaya communications solutions
- Helps enterprise, government and public safety emergency contact centers optimize quality, operational performance and customer experience, while providing capabilities for compliance and risk management
VPI (Voice Print International), a leading provider of contact center performance analytics and compliance recording solutions, today announced that its VPI Empower Suite is compliant with key communications solutions from Avaya, a global provider of business collaboration and communication software and services.