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NEW YORK – December 5, 2013 – Dimension Data, the $5.8 billion global ICT solutions and services provider, today announced it has been given an ‘Excellent’ rating for overall product viability by Gartner, Inc., in its Critical Capabilities for Telecom Expense Management1 (TEM) report.

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WASHINGTON, D.C. – COMPTEL, the leading trade association for the competitive communications industry, today announced that former Mississippi Congressman Chip Pickering has been named as its CEO, effective January 2, 2014. Jerry James, who has served as COMPTEL’s CEO for the past six and a half years, plans to pursue new ventures in the telecom private sector.

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OfficeWatch SL Helps Small to Mid-Market Organizations Reduce Costs and Improve Productivity

Metropolis logoFort Lauderdale, Florida (December 5, 2013):  Metropolis Technologies announced the release of OfficeWatch SL, the latest in their line of next generation call reporting and telemanagement products.   The new software solution is designed to meet the demands of the small to mid-market, and is scalable to accommodate an organization’s growing needs.   

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Calabrio logoMarks Calabrio’s second consecutive placement as the only vendor in the Visionary category

 MINNEAPOLIS, Minn. — 12/5/2013 – Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, has once again been positioned as the only Visionary vendor in the 2013 Magic Quadrant for Contact Center Workforce Optimization, which evaluates vendors based on their completeness of vision and ability to execute.

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REDWOOD CITY, California, December 4, 2013Leading on from its extraordinary success in the consumer security market, AVAST Software, maker of the most trusted and recommended antivirus in the world, is increasing its market focus on small and medium businesses (SMBs).

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Vodia Networks logoVodia Networks Inc a leading developer of IP-PBX and Call Center software announced today its commitment to further HTML5 support for its IP-PBX product line and hostedi.am cloud phone service.

The enhanced HTML5 audio playback feature will allow users to listen to their call recordings, voice messages and other audio files natively in the web browser without the need for any software or browser plug-ins.

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AudioCodes logoEnables Contact Center and Enterprise Recording on More Platforms, Integration of SmartWORKS PLUS expands addressable market and simplifies PBX integrations for Calabrio ONE

AudioCodes, a leading provider of Voice over IP (VoIP) technologies and Voice Network products, today announced that SmartWORKS PLUS, a web-based Call Recording developer kit, was selected by Calabrio Inc.

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Screen Shot 2013-12-03 at 2.41.13 PMVolumes Are Expected To Stabilize Above 300 Million Units per Year, But With No Significant Recovery

FRAMINGHAM, Mass.–()–Worldwide PC shipments are expected to fall by -10.1% in 2013, slightly below the previous projection of -9.7%, and by far the most severe yearly contraction on record, according to the International Data Corporation (IDC) Worldwide Quarterly PC Tracker.

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Yealink logoCertification Expands Global Market Opportunities for VoIP Phone Giant and North America’s Fastest-Growing VoIP Service Provider

SEATTLE and XIAMEN, CHINA – Dec. 3, 2013 – Yealink, one of the world’s three largest VoIP phone manufacturers, is the third vendor to successfully complete interoperability testing (IOT) with Flowroute.

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Coyle tasked with expanding ANPI’s channel sales programs with VARs, Resellers, Systems Integrators and Distribution partnerships

ANPI logoSpringfield, Ill., December 3, 2013 – ANPI today announced Shawn Coyle as vice president of business development. In this position Coyle will lead new business development efforts and strategic partnerships for both Carrier and Business divisions for the company by fostering, promoting and facilitating cross selling of company-wide services.

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Highly qualified specialists, better infrastructure and additional services to help customers expand in high growth markets

BT today announced a new phase of investments into the rapidly growing economies of Asia Pacific, Turkey, the Middle East and Africa (AMEA) with the objective of accelerating its expansion in high growth markets. 

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Mitel logoTravel Care Solution Connects Guests With Knowledgeable Agents Via Phone, Email or SMS Text Messaging

Mitel customer TUI Service AG together with buw Unternehmensgruppe, has won the 2013 European Call Centre Award in the travel and hospitality category. Built on MiContactCenter and MiVoice solutions from Mitel, TUI Service AG won the award for its high touch “Mein Service” solution.

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Long-Distance Calls to Rural Exchanges While Creating Incentives to Encourage Providers to Immediately Improve Performance

Order Bans Transmittal of Ring Tones When There’s No Connection

Washington, D.C. – The Federal Communications Commission today took major steps to remedy the serious and unacceptable problem of long-distance calls failing to reach rural homes and businesses. 

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Sound Telecom, a leading nationwide provider of telephone answering services, call center solutions, and cloud-based phone systems has announced their plans to launch a fully revamped website next month that emphasizes their focus on enhancing the visitor experience.

Sound Telecom logoSeattle, Washington November 29, 2013 – On the verge of unveiling their brand new website, Sound Telecom plans to release an entirely upgraded online encounter for their virtual guests.

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As the countdown to Black Friday begins, traditional ‘bricks and mortar’ US retailers embrace new mobile technology to monitor customer behaviour and steal a march on their online rivals

With online shoppers predicted to spend $1.6 billion on Black Friday, under fire bricks and mortar stores are finding innovative ways to fight back and protect their market share.

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WebRTC Conference and Expo 2013

Plantronics logoSANTA CRUZ, Calif.–()–Plantronics (NYSE: PLT), a pioneer in wearable technology, captured the WebRTC Visionary award for the second year running during the 2013 WebRTC Conference and Expo held last week in Santa Clara, Calif.

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New Gartner Special Report Examines Mobile Application Strategies and Architecture

Gartner_logoBring your own device (BOYD) is not just a purchasing policy and needs to be approached more broadly with the applications and strategies designed for today’s world, according to Gartner, Inc.

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Polaris, Green Mountain Coffee Roasters and AAA of Western and Central New York receive CRMXcellence Challenge Awards for improving contact center performance

Calabrio logoMINNEAPOLIS, Nov. 26, 2013 /PRNewswire/ – Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced its customers are among the elite customer service organizations honored with a CRMXcellence Challenge Award.

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OnRamp announced today its Founder, Chad Kissinger, has been selected to panel a discussion on “The Policy Pillars of mHealth” at the 2013 mHealth Summit, December 8-11, 2013.

OnRamp_vertical_colorAUSTIN, TX (PRWEB) November 26, 2013 – OnRamp, a leading high security hosting provider with data center facilities in Texas and North Carolina, announced today its Founder Chad Kissinger has been selected to speak on a panel at the 2013 mHealth Summit, December 8-11, 2013.

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Cbeyond’s TotalCloud Phone System Recognized as Small or Medium Business Service of the Year

CBeyond logoATLANTA, Nov. 26, 2013 (GLOBE NEWSWIRE) — Cbeyond, Inc. (Nasdaq:CBEY), the technology ally for small and mid-sized businesses (SMBs), today announced its TotalCloud(R) Phone System has been named a Small or Medium Business Service of the Year (Bronze Winner) in the 2013 Best in Biz Awards, the only independent business awards program judged by members of the press and industry analysts.

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As OTT Players Mature, Voxofon expects accelerating market disruption, more options for consumers

HOUSTON, November 26, 2013 – Expect connected devices to integrate even further into the way humans live, work and play, which will accelerate adoption of an ever-expanding array of highly specialized over-the-top (OTT) services and further fragment the telecom ecosystem.

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Voss logoTuesday, November 26, 2013 – Richardson, TX – VOSS Solutions today issued a new report from Nemertes Research that analyzes UC production environments which highlights the relative costs of implementing and administering a UC platform, with and without third party management tools.

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Lindenbaum provides VoIP clients based on WebRTC and Flash® that allow participants to join in conference calls thru a browser.

Lindenbaum, a manufacturer of conference bridges and conferencing software for carriers and conference service providers, has greatly simplified dialing into conference calls via VoIP.

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October New Business Unchanged Year-over-year, Down 1 Percent Month-to-month, Up 5 Percent Year-to-date

Washington, DC, November 25, 2013— The Equipment Leasing and Finance Association’s (ELFA) Monthly Leasing and Finance Index (MLFI-25), which reports economic activity from 25 companies representing a cross section of the $827 billion equipment finance sector, showed their overall new business volume for October was $7.6 billion, unchanged from new business volume in October 2012.

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Lindenbaum offers a competitive upgrade to lift conference service providers onto new technology with an agile partner

Karlsruhe, Germany. Lindenbaum GmbH, a manufacturer of conference bridges and conferencing software for carriers and conference service providers (CSPs), is offering attractive prices for a competitive upgrade.

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WebRTC – It’s a long and winding road to commercial success.

By Alan Percy, Senior Director of Marketing, AudioCodes

WebRTC LogoSome conferences pray for bad weather, it’s easier to get attendees to attend and stay when there are fewer distractions.  Meanwhile, good content and plenty of engagement helps keep participants engaged. 

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