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InGenius Connector Enterprise for Salesforce and Microsoft Dynamics CRM application Is Compatible with Key Avaya Contact Center Solutions; Helps Customers Rapidly Integrate Call Center Operations with CRM Platforms

For Immediate Release:23 Jan 2014

Avaya DevConnect logoInGenius Software, a leading provider of CTI integration solutions for major CRM platforms, today announced that its CTI application, InGenius Connector Enterprise is compliant with key contact center solutions from Avaya, a global provider of business collaboration and communication software and services.

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Editor’s Note:  We post this piece because the telecommunications industry may face similar issues.  This dispute in auto repair may or may not impact the identical issues in PBX and server/network repair from major manufacturers.  The two industries may not seem similar, but do share this common issue: after the initial purchase, do customers have a choice on where to repair?

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Washington, DC, January 23, 2014 –- The Equipment Leasing & Finance Foundation (the Foundation) releases the January 2014 Monthly Confidence Index for the Equipment Finance Industry (MCI-EFI) today. Designed to collect leadership data, the index reports a qualitative assessment of both the prevailing business conditions and expectations for the future as reported by key executives from the $827 billion equipment finance sector.

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Naperville (IL) / Ratingen (Germany), 23 January 2014 – With the start of the current financial year, InVision AG (ISIN: DE0005859698) has reorganized the services business of its subsidiary injixo Inc. in the United States.

The premium educational content known under the brand “The Call Center School”, which is tailored to the training requirements of contact center employees and executives, will now be exclusively offered with a radically simplified and extremely attractive pricing model based on annual subscriptions.

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RALEIGH, N.C. … Power management company Eaton today announced the launch of the Eaton ePDU® third-generation (G3) platform, its newest portfolio of rack power distribution units (PDUs) engineered for best-in-class efficiency and reliability with a new patent-pending IEC grip feature.

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Technology Firm Develops Web-Based Hosted Solution for Small- to Medium-Sized Businesses

nexVortex logoHERNDON, Va.–(BUSINESS WIRE)– nexVortex, Inc., a leader in IP communication services based in northern Virginia, announced today that it is launching a new service, cloudQSMContact Center, a hosted, web-based contact center solution for small- to medium-sized inbound contact centers.

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New RingCentral Office Enterprise Edition with RingCentral Meetings delivers on strategy of connecting multiple locations and mobile workforces

RingCentral logoSAN MATEO, Calif.–()–RingCentral, Inc. (NYSE: RNG), a leading provider of cloud business communications solutions, today announced the launch of its enterprise market solution, RingCentral Office Enterprise Edition, which comes with RingCentral Meetings™, a multi-point HD video conferencing and screen sharing technology built for smartphones, tablets and computers.

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IT Professionals Optimistic About Hiring, Revenues, and Infrastructure Investments

AUSTIN, TX–(Marketwired – Jan 22, 2014) – Spiceworks, the vertical network for IT, today announced the results of a new survey examining the 2014 spending priorities of IT professionals in North America as well as their view on growth within their organizations.

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In the Wake of Physician Shortages, CloudVisit Telemedicine Brings Affordability to Remote Patient Care

COLD SPRING, NY–(Marketwired – Jan 22, 2014) – The distance between providers and patients continues to widen with government reform, tight healthcare budgets, and drops in medical school enrollment.

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Company Integrates Business Units Into Single Organization

OVERLAND PARK, Kan., Jan. 22, 2014 (GLOBE NEWSWIRE) — TMNG Global (Nasdaq:TMNG), a premier provider of professional services and technical solutions to the global leaders in the communications, digital media, and technology industries, today announced that it has named Susan Simmons Chief Operating Officer.

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COMPTEL PLUS Spring 2014






COMPTEL PLUS Educational Agenda Kicks Off on Monday, March 17

Curious about topics such as cloud strategies, 100G, software defined networking (SDN), cybersecurity, wireless, cable wholesale, M&A, e-rate and the IP transition?  Come to the COMPTEL PLUS Spring 2014 Convention & EXPO, March 16-19 in Las Vegas and learn more from many of the industry’s leading experts.

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Survey Recognizes Allworx for Its Commitment to Excellence in the VoIP Category

ROCHESTER, N.Y., Jan. 22, 2014 (GLOBE NEWSWIRE) — Allworx Corp., a Windstream (Nasdaq:WIN) company and award-winning developer of Internet Protocol (IP) phone systems, has been recognized as one of the Best 2013 Channel Vendors in the Voice over Internet Protocol (VoIP) category by Business Solutions magazine.

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Six companies added to the list; TeleDynamics becomes the second North American distributor to earn Platinum status

snom logoBERLIN (January 22, 2014)snom technology AG, a leading developer of IP desktop business phones, today announced its Worldwide Gold and Platinum Distributors for 2014.

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VMware has agreed to acquire AirWatch for over $1.5bn. Richard Abslaom, analyst at Ovum provides his key thoughts:

Successful exit for AirWatch

“Privately owned AirWatch has been one of the clear leaders in the enterprise mobility management market, exhibiting phenomenal growth over the last few years.

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Acquisition will Provide Customers with the Most Complete Solution to Manage Users, Devices and Applications across Desktop and Mobile Environments

VMware Reports Record Preliminary Q4 2013 Results

VMware to Host Financial Analyst Conference Call Today at 5:00 a.m. PT

PALO ALTO, Calif., January 22, 2014 –VMware, Inc.

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Innovation Agenda Calls for Action to Expand Broadband Infrastructure, Reform the Tax Code, Improve Global Market Access, Encourage Progress on Health IT and More

TIA logoArlington, VA (January 22, 2014) – The Telecommunications Industry Association (TIA), the leading association representing the manufacturers and suppliers of high-tech communications networks,  today released its 2014 Innovation Agenda, which identifies the organization’s tech and telecom policy priorities for the year ahead. 

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Acquisition Advances Fusion as a Leading Cloud Services Provider

Fusion logoNEW YORK, January 6, 2014 – - Fusion (OTCQB: FSNN), an emerging leader in cloud services, announced today that on December 31, 2013, it completed the previously announced acquisition of Broadvox LLC’s cloud services business, which delivers cloud-based voice, unified communications and cloud connectivity to small, medium and large businesses, for an aggregate purchase price of $32.1 million in cash.

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NBS, a leading provider of SIP and cloud-based unified communications services, announced today it has released new Polycom handsets and peripherals for use with its Hosted Communications product line. This release allows for complete customer deployments using the industry leading VVX line of handsets across all users within the company.

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▪   SIP Trunking service is compatible with key Avaya collaboration solutions

▪   Helps Avaya Connect channel partners like Cass Business Telephone Systems provide reliable, affordable SIP Trunking solutions

Broadvox logoSeattle, WA — NBS, a leading provider of SIP and cloud Unified Communications services, today announced that its Broadvox SIP Trunking solution has renewed compliance with key collaboration solutions from Avaya, a global provider of business collaboration and communication software and services.

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CIPTUG logoWho:  CIPTUG Members

When:  Thursday, February 20th, 2014    from 1 pm – 4:00pm


Cisco Campus, Building 7, Maggie Conference Room

Triangle Park, 7100 Kit Creek Road

RTP, NC 27709



Welcome and Introduction of Guests, New Members & Vendor members

Presentation 1:           

How customers are utilizing video/Telepresence today

How WebEx and Telepresence can be integrated

Latest Cisco collaboration technologies with focus on video

Speaker:  Jeff Nicoll, Sr.

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CIPTUG logoWho: CIPTUG Members and Cisco IPT Users

When: Tuesday, February 4th, 2014 from 11:00am – 2:00 pm

Where:  ADCAP Network Systems

10400 Old Alabama Road Con #100

Alpharetta, GA 30022

RSVP:   Click Here


Welcome and Introduction about CIPTUG and CIPTUG Membership, Welcome Guests & New Members & introduce Vendor members

Presentation 1: Video – The Next VoIP

Speaker:  Michael Cavanaugh is the VP Solution Architecture, which includes the design of Voice, Video, and Messaging systems.

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A Next-Generation Platform for Both Front and Back Office Workforce Optimization, Unification and Automation

Delivered as on premise software or cloud services, OnviCenter 7 offers a highly affordable enterprise-wide software platform for optimizing the workforce, performing analytics, taking actions, unifying applications and automating workflow and business processes.

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Study identifies 12 trends likely to impact industry performance in 2014

Downers Grove, Ill., January 21, 2014 – The information technology (IT) industry is likely to experience moderate growth in 2014, according to the IT Industry Outlook 2014 released today by CompTIA, the non-profit association for the IT channel.

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Supports Booming Small Business Market in Saskatchewan

REGINA, Saskatchewan and OTTAWA, Jan. 21, 2014 (GLOBE NEWSWIRE) — SaskTel has partnered with Mitel (Nasdaq:MITL) (TSX:MNW) to provide MiVoice Office to its business customers across Saskatchewan. Designed for small and medium-sized businesses, MiVoice Office is an out-of-the-box communications platform that enables businesses to improve customer service and boost productivity while reducing business costs.

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Norwegian Operator Supercharges Network with Scalable, Future-Protected Communications Platform

PARSIPPANY, N.J. – January 21, 2014Dialogic Inc., the Network Fuel company, today announced that Network Norway upgraded its existing hosted unified communications (UC) offering with integrated solutions from Dialogic and Gintel that are delivering media-rich communications and uninterrupted service to customers.

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Co-founder Roberto Moctezuma to discuss the re-imagination of the communications ecosystem

HONOLULU, HAWAII, January 20, 2014 – Voxofon (, a rapidly growing provider of mobile apps utilizing over-the-top (OTT) voice and messaging services, today announced that co-founder and board member Roberto Moctezuma will present at PTC’14: New World, New Strategies conference in Honolulu, Hawaii.

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