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Leading cloud contact centre vendor NewVoiceMedia has created a jargon buster guide to the call centre industry, as technological advancements have led to a congestion of new concepts and abbreviations.

According to Oxford Dictionaries Online, new words are coined and categorised on an almost daily basis – approximately 1,000 a year – with a variety of different origins and backgrounds.

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One Marketplace Delivers Cost-Effective Access and Greater Network Opportunities to NCTC Members

  • Global Capacity logoGlobal Capacity has partnered with the National Cable Television Cooperative (NCTC) to bring competitive network solutions to 950+ NCTC members and affiliates
  • One Marketplace integrates into NCTC’s Bandwidth Broker Desk Program, enabling cable operators to secure better broadband access and connectivity, extend service reach and overcome regulatory restrictions
  • “Our partnership with NCTC opens up new business and revenue opportunities for rural cable and video operators across the US,” says Ben Edmond, Chief Revenue Officer for Global Capacity

Chicago, IL, USA, July 22, 2014 – Global Capacity, the leading network connectivity company, and National Cable Television Cooperative, Inc.

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Matrix Telecm Security logoMatrix, a leading manufacturer of IP based Phone Systems and Voice Gateways, is pleased to launch ETERNITY LE’ – ‘The IP-PBX specialized for Resorts, Casinos and Large Hotels-Motels.’

Matrix ETERNITY is a feature rich IP-PBX designed to meet the diverse communication needs of hospitality industry.

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Nikolai logo

In April 2012, Jerzy Makarczyk filed an application with the U.S. Patent and Trademark Office (USPTO) to register the mark “CHANEL” for “real estate development and construction of commercial, residential and hotel property.” Initially, the mark was found to be entitled to registration and published for opposition by the USPTO.

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Creates nationwide communications and technology powerhouse

Birch logoATLANTA, July 21, 2014 /PRNewswire/ — Birch Communications, Inc., a leading provider of business focused communications, cloud and managed services based in Atlanta announced today it has completed its previously announced acquisition of Cbeyond in an all-cash transaction valued at approximately $323 million.

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BT Makes the OnePhone Service Available to the UK Market

STOCKHOLM, SWEDEN–(Marketwired – Jul 21, 2014) – BT announced on July 17th the launch of BT One Phone. This launch follows the April 2014 announcement of the joint venture between OnePhone Holding and BT to develop innovative mobile services for the UK’s small to medium sized businesses (SMBs).

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WATERLOO, ONTARIO–(Marketwired – July 21, 2014) - BlackBerry Limited (NASDAQ:BBRY)(TSX:BB), a global leader in mobile communications, today announced that it has named Marty Beard as Chief Operating Officer. As the new COO, Marty is responsible for cross-functional organizations, including Marketing, BlackBerry 10 Application Development, Customer Care and Quality.

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Castel’s Exhibitor Showcase to Feature New Capabilities of  Castel Detect 2.4

BUFFALO, N.Y., July 21, 2014 (GLOBE NEWSWIRE) — Castel Communications, LLC announced today it will present the features of the newest version of Castel Detect 2.4 at the ACA International’s 75th Anniversary Convention and Expo to be held at the Chicago Hilton, July 23 – 25, 2014.

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Oxford Economics Research Sheds Light on Cloud Migration and Progress

LITTLE ROCK, Ark., July 21, 2014 (GLOBE NEWSWIRE) — A new study of cloud technology, adoption and value conducted by Oxford Economics and released today by Windstream (Nasdaq:WIN), a leading provider of advanced network and cloud communications, shows that the cloud is having a significant and fast-growing strategic impact on U.S.

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Vienna, July 15 2014 – Siemens Convergence Creators (“Siemens CVC”) today announced that it has obtained resell rights for Oracle’s Service Cloud, formerly also known as Oracle RightNow CX cloud service. Since Siemens CVC is the first official reseller in the CEE region, it was honored with an award, presented at a ceremony during Oracle’s partner lounge on Thursday 10th of July.

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WASHINGTON, DC — Today, New America’s Open Technology Institute filed comments with the Federal Communications Commission (FCC) on the FCC’s proposed Open Internet Rules. The full comments are available here.

The following statement can be attributed to Sarah Morris, Senior Policy Counsel at the Open Technology Institute:

“The message to the FCC is clear: strong network neutrality protections cannot wait.

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TIA logoArlington, VA (July 17, 2014) – The Telecommunications Industry Association (TIA), the leading association representing the manufacturers and suppliers of high-tech communications networks, today applauded Representatives Bob Latta (R-OH), Darrell Issa (R-CA), Anna G. Eshoo (D-CA), and Doris Matsui (D-CA) for introducing the bipartisan and bicameral Wi-Fi Innovation Act. 

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Technology Allows Sharing of Visual and Other Data in Real Time During Calls Resulting in Improved Business Transactions

BOULDER, CO (July 17, 2014) — Radish Systems, a leader in voice and data mobility solutions for customer service, is pleased to announce that it has been awarded a key patent from the U.S.

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GXP2140 and GXP2160 Redefine Desktop Phone Technology and Complement Mobile Phone Performance with Enhanced Visual Experience, Speed, Features and Price

Grandstream logoBoston, MA (July 17, 2014)Grandstream Networks, the leading manufacturer of IP voice/video telephony and video surveillance solutions, announced today that TMC, a global, integrated media company, named the GXP2140 and GXP2160 as a 2014 INTERNET TELEPHONY TMC Labs Innovation Award winner presented by INTERNET TELEPHONY magazine.

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Juniper Research logoHampshire, UK – 16th July 2014: A new report from Juniper Research forecasts a rapid uptake of 4G LTE mobile technology in the next five years, with active connections crossing the 1 billion mark in 2017 and reaching 1.8 billion by 2019.  

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NACR Ovation Managed Services Portfolio Now Offers Additional Advanced Monitoring for Avaya, Cisco, and Microsoft Lync by Leveraging IR Prognosis

Eagan, MN, February 25, 2014 — NACR, one of the world’s leading independent integrators of comprehensive communications and collaboration solutions and services, is pleased to announce an enhanced strategic relationship with Integrated Research (IR).

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Bandwidth Intelligence Software Enables Cable Operators to Make Informed Decisions on Subscriber Usage, Capacity Planning, Service Offerings, and Policy Enforcement

Vancouver, B.C. July 15, 2014 –Incognito Software, a global provider of broadband device provisioning, IP address management, bandwidth monitoring, and service activation solutions, today announced the latest version of its Bandwidth Activity Reporter.

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InGate logoIngate Systems, a leading provider of Enterprise Session Border Controllers (E-SBCs) that enable SIP communications such as SIP trunking and Unified Communications beyond the protected enterprise network

Steven Johnson, President, at the Microsoft Worldwide Partner Conference, speaks with us about the company, the importance of using a SBC with Lync and Office 365, and their products.

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Mitel Leaders to Share How They Created a Billion Dollar Communications Company

Mitel logoOTTAWA, July 15, 2014 (GLOBE NEWSWIRE) — Mitel (Nasdaq:MITL) (TSX:MNW) is showcased on today’s premiere episode of Mind Your Own Business (MYOB), a digital broadcast business show from on-demand and web-based digital broadcast television network C-Suite TV.

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Cisco Teams up with Phybridge to Eliminate Infrastructure Barriers to IP Telephony Adoption.

Introducing Cisco Part Numbers for Phybridge PoLRE Switches.

Phybridge today announced that effective immediately Cisco is offering its customers and partners a Cisco part number for the Phybridge 24 and 48 Port PoLRE (Power over Long Reach Ethernet) Switches.

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Leader in Independent IT Solutions Announces Name Change to Signal Revolutionary Alternatives in the IT Market

SANTA BARBARA, Calif., July 15, 2014 Curvature, an innovative IT infrastructure services provider, today announced its approach for transforming the delivery of multi-vendor, global technical support services.

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LOGIN PEOPLE (headquartered in Sophia Antipolis, 1st European technopole) is the creator of the Digital DNA Technology. The company supplies an innovative strong authentication solution in order to secure the access of users to public and private networks (Extranet, VPN SSL, webmail, etc.).

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Acano demonstrating how to extend the reach of Lync and Skype July 13-17 in Washington, DC

LONDON and NEW YORK — July 2, 2014 – Acano, the leader in audio, video and web interoperability, announces their attendance at the Microsoft Worldwide Partner Conference (WPC 2014) July 13-17 in Washington, DC.

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Seattle-based solutions provider brings diverse customer roster and deep expertise in delivering enterprise network services

Portland, Ore. – July 14, 2014 – Integra™, provider of fiber-based, carrier-grade networking, communications and technology solutions, has entered into an agreement to acquire World Communications, Inc.

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TIA logoArlington, VA (July 14, 2014) – The Telecommunications Industry Association (TIA), the leading association representing the manufacturers and suppliers of high-tech communications networks, filed comments today supporting the opening of spectrum in the 3.5 GHz band to commercial use that would allow for increased access to mobile broadband while maintaining appropriate protections for incumbent users.

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Greenville, SC – July 14, 2014 –Green Cloud Technologies, a channel only Cloud technology solutions provider, today released a full suite of Private and Hybrid Cloud solutions.  Powered by VMware, this product suite allows businesses to enjoy the benefits of virtualization, coupled with the inherent security of a dedicated (non-shared) environment.

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