Everything is SIP. That’s the word from just about any telecom event this fall. In this podcast we talk with Andrew Prokop of Cross Telecom. …
Podcast: Play in new window | Download (Duration: 14:07 — 8.1MB)
IAUG Regional: Wild West
In this podcast Doug Green interviews, Andrew Sherman of Carousel Industries at the IAUG Western Connect. Andrew speaks about Carousel’s strong presence in the west. …
Podcast: Play in new window | Download (Duration: 7:34 — 5.2MB)
Contact centers are complex entities that rely on many measurements to gauge successful operation. From a customer service perspective, one metric, first call resolution or …
InteractCRM is a contact center solutions company focused on implementing innovative Multi Channel Contact Center solutions and CRM Business Applications for its customers in Banking, …
Podcast: Play in new window | Download (Duration: 13:30 — 7.7MB)
Establishes Primary Resource for Education, Networking and Advocacy for Avaya Users
CHICAGO, IL–(Marketwire – October 21, 2010) – The International Avaya Users Group (IAUG), a …
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