Doug Green, Publisher of Telecom Reseller, speaks with Bob Hall, Director EWS Strategic Alliances, while at IAUG 2012 who tells us about Polycom’s divestiture of …
Podcast: Play in new window | Download (Duration: 10:32 — 4.8MB)
IAUG Boston 2012
Charles Studt, VP of Product Management and Marketing for IntelePeer provides insights into the value and utility of SIP trunking. He points out that there …
Podcast: Play in new window | Download (Duration: 9:38 — 4.4MB)
Documenting the call center processing flow and customer/agent interactions can provide visibility which in turn can lead to better agent efficiency and more satisfied customers. …
Podcast: Play in new window | Download (Duration: 13:34 — 6.2MB)
Amcom Software, a subsidiary of USA Mobility, Inc., connects people to each other and to the data they need. Amcom Software’s unified communications technologies include …
Podcast: Play in new window | Download (Duration: 7:34 — 3.5MB)
Ed Templeman, Director of Marketing for TelStrat, presents the value propositions that can benefit the call center efficiency and effectiveness. Ed discussed how call recording, …
Podcast: Play in new window | Download (Duration: 10:30 — 4.8MB)
When end points were connected to TDM environment, there were not many problems with voice quality. However as the enterprise migrates to a VoIP based …
Podcast: Play in new window | Download (Duration: 11:34 — 5.3MB)
Justin O’Brien, VP of Sales and Marketing for CXM discusses the values of call recording at the International Avaya Users Group conference. Call recording is …
Podcast: Play in new window | Download (Duration: 6:45 — 3.1MB)
Unimax has introduced a new addition to their product called LineOne. LineOne is a self-service portal designed to be used by the end user thereby …
Podcast: Play in new window | Download (Duration: 9:19 — 4.3MB)
Monitoring the call by audio recording has been available for years. Combining the audio recording with the desktop recoding and agent’s desktop actions is what …
Podcast: Play in new window | Download (Duration: 10:18 — 4.7MB)
CRI, Communications Resources Inc. cosponsored an ACE Code Camp with Avaya DevConnect for three days before the recent International Avaya Users Group (IAUG) conference. The …
Podcast: Play in new window | Download (Duration: 10:33 — 4.8MB)
CRI, Communications Resources Inc. was awarded the Avaya DevConnect Product of the Year at the recent International Avaya Users Group (IAUG) conference. CRI’s President and …
Podcast: Play in new window | Download (Duration: 12:56 — 5.9MB)
Veramark Technologies, headquartered in Rochester, NY, is a leading telecom expense management (TEM) company. They provide software and services that help organizations gain visibility into their …
Podcast: Play in new window | Download (Duration: 13:30 — 6.2MB)
A French high-technology group with an international dimension, Sagemcom operates on markets of broadband (digital home, digital set-top box, broadband and residential terminals), telecom and …
Podcast: Play in new window | Download (Duration: 12:39 — 5.8MB)
Liquid Analytics, headquartered in Jacksonville, FL, offers mobile products that allow customers to seamlessly view their business and gain insights, starting with the philosophy; “The …
Podcast: Play in new window | Download (Duration: 5:53 — 2.7MB)
Established in 1995, Chicago-based RedSky Technologies, Inc. was awarded a key, foundational patent for E911 in 2002 for an automated location data record management system …
Podcast: Play in new window | Download (Duration: 10:43 — 4.9MB)
NTS Direct, headquarted in Ashland, MA, is in a unique position as an Avaya Value Added Distributor with 1,000 affiliates nationwide. The NTS Direct Affiliate …
Podcast: Play in new window | Download (Duration: 8:38 — 3.9MB)
An Avaya DevConnect Membership offers access to a wide range of technical resources, know-how and tools, enabling members to dramatically improve the value of their …
Podcast: Play in new window | Download (Duration: 12:13 — 5.6MB)
Avaya Agile Communication Environment (ACE) simplifies and accelerates the integration of communications with business applications and processes. For example, with ACE you are able to …
Podcast: Play in new window | Download (Duration: 6:58 — 3.2MB)
Gary Audin speaks with Victor Bohnert, Executive Director of IAUG, about their conference currently happening in Boston.
This year the conference is heavily focused on …
Podcast: Play in new window | Download (Duration: 5:31 — 2.5MB)
Doug Green, Publisher of Telecom Reseller, speaks with Michael Runda, the newly appointed SVP and President of Avaya Client Services (see press release http://www.telecomreseller.com/?p=25386 ) …
Podcast: Play in new window | Download (Duration: 20:26 — 9.4MB)
EAGAN, Minn., May 22, 2012 /PRNewswire via COMTEX/ — Solutions integration expert NACR today announced that Jim Bird, a National Account Manager in the company’s …
BOSTON, MA–(Marketwire – May 22, 2012) – IAUG Global Conference 2012
- Awards highlight commitment to bringing The Power of We to customers to help drive
…
Provides a self service portal for authorized employees to perform their own changes to voicemail and phone passwords, phone configurations and more
May 21, 2012, …
Comprehensive, Automated E911 Protection Now Available as a Service via RedSky’s Managed Private Cloud
BOSTON, May 21, 2012 /PRNewswire via COMTEX/ — RedSky Technologies, Inc., …
VHT Demonstrates Multichannel Callback Solution at IAUG Conference
BOSTON, MA, May 21, 2012 (MARKETWIRE via COMTEX) — Today, at the International Avaya Users Group Conference …
ORLANDO, FL & BOSTON (IAUG: Booth #1111) — May 21, 2012 — API Technologies Corp., a leading provider of RF/microwave, microelectronics, and security solutions for …
TR Advertise
Telstrat – All Pages
