Telecom Reseller » Call/Contact Center http://www.telecomreseller.com The Voice of Unified Communication and Collaboration Tue, 07 Feb 2012 05:53:59 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 OAISYS Announces Price and Packaging Changes to Call Recording Solution Portfolio http://www.telecomreseller.com/2012/02/03/oaisys-announces-price-and-packaging-changes-to-call-recording-solution-portfolio-2/ http://www.telecomreseller.com/2012/02/03/oaisys-announces-price-and-packaging-changes-to-call-recording-solution-portfolio-2/#comments Fri, 03 Feb 2012 17:12:57 +0000 jeffowen http://www.telecomreseller.com/?p=20995 Enhancements Aim to Expand Appeal and Adoption in SMB and Mid-Market

TEMPE, Ariz., Feb. 1, 2012 — OAISYS®, a leader in business call …

]]> http://www.telecomreseller.com/2012/02/03/oaisys-announces-price-and-packaging-changes-to-call-recording-solution-portfolio-2/feed/ 0 CallCopy Reports Fifth Consecutive Year-Over-Year of Growth in 2011 http://www.telecomreseller.com/2012/02/02/callcopy-reports-fifth-consecutive-year-over-year-of-growth-in-2011/ http://www.telecomreseller.com/2012/02/02/callcopy-reports-fifth-consecutive-year-over-year-of-growth-in-2011/#comments Thu, 02 Feb 2012 16:10:14 +0000 csangiorgio http://www.telecomreseller.com/?p=20965 CallCopy Reports Fifth Consecutive Year-Over-Year of Growth in 2011 – Anticipates Continued Success in Call Recording and Contact Centers Solutions in 2012

Company Released Updated …

]]> http://www.telecomreseller.com/2012/02/02/callcopy-reports-fifth-consecutive-year-over-year-of-growth-in-2011/feed/ 0 Voxbone Helps 8×8 Implement Global Reach Initiative http://www.telecomreseller.com/2012/02/01/voxbone-helps-8x8-implement-global-reach-initiative/ http://www.telecomreseller.com/2012/02/01/voxbone-helps-8x8-implement-global-reach-initiative/#comments Wed, 01 Feb 2012 08:01:54 +0000 csangiorgio http://www.telecomreseller.com/?p=20904 VoxDID, Vox800 Services Provide Telephone, Toll-Free Numbers and Integration with Contact Centers for Customers Worldwide

BRUSSELS – Feb. 1, 2012 – Voxbone announced today that …

]]> http://www.telecomreseller.com/2012/02/01/voxbone-helps-8x8-implement-global-reach-initiative/feed/ 0 Zeacom Contact Center Ready for Primetime on Microsoft Lync http://www.telecomreseller.com/2012/01/31/zeacom-contact-center-ready-for-primetime-on-microsofttm-lynctm/ http://www.telecomreseller.com/2012/01/31/zeacom-contact-center-ready-for-primetime-on-microsofttm-lynctm/#comments Tue, 31 Jan 2012 15:55:54 +0000 csangiorgio http://www.telecomreseller.com/?p=20876 IRVINE, CA (January 31, 2012) – Zeacom, a global provider of multimedia contact center and business process automation solutions, today reported that its Zeacom Communications …

]]> http://www.telecomreseller.com/2012/01/31/zeacom-contact-center-ready-for-primetime-on-microsofttm-lynctm/feed/ 0 Call Center Week: June 4-8, 2012 in Las Vegas http://www.telecomreseller.com/2012/01/26/call-center-week-june-4-8-2012-in-las-vegas/ http://www.telecomreseller.com/2012/01/26/call-center-week-june-4-8-2012-in-las-vegas/#comments Thu, 26 Jan 2012 22:08:53 +0000 jeffowen http://www.telecomreseller.com/?p=20776 13th Call Center Week Uncovers How the Elite Businesses Drive Customer-Centricity Through Their Entire Organizations

Thirteen is definitely not an unlucky number.  Customer Management IQ …

]]> http://www.telecomreseller.com/2012/01/26/call-center-week-june-4-8-2012-in-las-vegas/feed/ 0 MicroAutomation Releases MicroMessenger Powered by Voxeo http://www.telecomreseller.com/2012/01/24/microautomation-releases-micromessenger-powered-by-voxeo/ http://www.telecomreseller.com/2012/01/24/microautomation-releases-micromessenger-powered-by-voxeo/#comments Wed, 25 Jan 2012 05:42:47 +0000 jeffowen http://www.telecomreseller.com/?p=20634 Orlando, FL – January 24, 2012 – Today, live from the Call Center Summit conference in Orlando, FL, MicroAutomation, a leading provider of contact center …]]> http://www.telecomreseller.com/2012/01/24/microautomation-releases-micromessenger-powered-by-voxeo/feed/ 0 Intelliverse Introduces Cloud Communications Solutions for Contact Centers http://www.telecomreseller.com/2012/01/19/intelliverse-introduces-cloud-communications-solutions-for-contact-centers/ http://www.telecomreseller.com/2012/01/19/intelliverse-introduces-cloud-communications-solutions-for-contact-centers/#comments Thu, 19 Jan 2012 20:25:35 +0000 jeffowen http://www.telecomreseller.com/?p=20530 Database Integration and Transaction Automation Improves Quality and Efficiency of Every Customer Interaction

ATLANTA, GA–(Marketwire – Jan 19, 2012) – Intelliverse, a cloud-based communications provider …

]]> http://www.telecomreseller.com/2012/01/19/intelliverse-introduces-cloud-communications-solutions-for-contact-centers/feed/ 0 Choose the Right Forecasting Tool http://www.telecomreseller.com/2012/01/16/choose-the-right-forecasting-tool/ http://www.telecomreseller.com/2012/01/16/choose-the-right-forecasting-tool/#comments Mon, 16 Jan 2012 14:42:20 +0000 csangiorgio http://www.telecomreseller.com/?p=20371 by Bob Webb, VP, Pipkins

In the current economy it is critical to ensure you are getting maximum benefit from your forecasting tool.  Inaccurate forecasting …

]]> http://www.telecomreseller.com/2012/01/16/choose-the-right-forecasting-tool/feed/ 0 Eurodata Systems Ltd and AltiGen Communications, Inc. Partner http://www.telecomreseller.com/2012/01/13/eurodata-systems-ltd-and-altigen-communications-inc-partner-2/ http://www.telecomreseller.com/2012/01/13/eurodata-systems-ltd-and-altigen-communications-inc-partner-2/#comments Fri, 13 Jan 2012 21:46:24 +0000 jeffowen http://www.telecomreseller.com/?p=20291 Deliver AltiGen’s MaxACD Contact Center Solution for Microsoft(R) Lync(TM) Server 2010 in the United Kingdom

SAN JOSE, CA, Jan 13, 2012 (MARKETWIRE via COMTEX) — …

]]> http://www.telecomreseller.com/2012/01/13/eurodata-systems-ltd-and-altigen-communications-inc-partner-2/feed/ 0 DDV Launches New Website Devoted to Contact Center Technology Solutions http://www.telecomreseller.com/2012/01/12/ddv-launches-new-website-devoted-to-contact-center-technology-solutions/ http://www.telecomreseller.com/2012/01/12/ddv-launches-new-website-devoted-to-contact-center-technology-solutions/#comments Thu, 12 Jan 2012 18:30:22 +0000 jeffowen http://www.telecomreseller.com/?p=20234 ST. PAUL, MN–(Marketwire – Jan 12, 2012) – Digital DataVoice | DDV launched a website ddvc.com devoted to contact center technology solutions on January 11, …

]]> http://www.telecomreseller.com/2012/01/12/ddv-launches-new-website-devoted-to-contact-center-technology-solutions/feed/ 0 Calabrio Modernizes the Contact Center Supervisor Experience http://www.telecomreseller.com/2012/01/12/calabrio-modernizes-the-contact-center-supervisor-experience/ http://www.telecomreseller.com/2012/01/12/calabrio-modernizes-the-contact-center-supervisor-experience/#comments Thu, 12 Jan 2012 18:14:07 +0000 jeffowen http://www.telecomreseller.com/?p=20224

Expanded Dashboard and New Tools to Manage Agents

MINNEAPOLIS–(BUSINESS WIRE)–Calabrio, Inc., a leading provider of contact center workforce optimization software, announced today the

…
]]> http://www.telecomreseller.com/2012/01/12/calabrio-modernizes-the-contact-center-supervisor-experience/feed/ 0 Cicero Partners With almato GmbH http://www.telecomreseller.com/2012/01/11/cicero-partners-with-almato-gmbh/ http://www.telecomreseller.com/2012/01/11/cicero-partners-with-almato-gmbh/#comments Wed, 11 Jan 2012 14:23:11 +0000 jeffowen http://www.telecomreseller.com/?p=20140 CARY, NC–(Marketwire – Jan 10, 2012) – Cicero Inc. (OTCBB: CICN), a provider of customer experience management and integration solutions, today announced that it …

]]> http://www.telecomreseller.com/2012/01/11/cicero-partners-with-almato-gmbh/feed/ 0 Matrix Introduces Slim-line Trading Turret for Productive Trading Communication http://www.telecomreseller.com/2012/01/11/matrix-introduces-slim-line-trading-turret-for-productive-trading-communication/ http://www.telecomreseller.com/2012/01/11/matrix-introduces-slim-line-trading-turret-for-productive-trading-communication/#comments Wed, 11 Jan 2012 13:58:19 +0000 csangiorgio http://www.telecomreseller.com/?p=20128 Trading houses are business places where the combination of a skilled trader and an efficient technology stimulate the business growth and revenue at the large. …

]]> http://www.telecomreseller.com/2012/01/11/matrix-introduces-slim-line-trading-turret-for-productive-trading-communication/feed/ 0 CERIUM NETWORKS AND ZEACOM JOIN FORCES TO DELIVER BEST-IN-CLASS CONTACT CENTER AND UNIFIED COMMUNICATIONS SOLUTIONS http://www.telecomreseller.com/2012/01/04/cerium-networks-and-zeacom-join-forces-to-deliver-best-in-class-contact-center-and-unified-communications-solutions/ http://www.telecomreseller.com/2012/01/04/cerium-networks-and-zeacom-join-forces-to-deliver-best-in-class-contact-center-and-unified-communications-solutions/#comments Wed, 04 Jan 2012 14:00:13 +0000 jeffowen http://www.telecomreseller.com/?p=19890 Irvine (January 4, 2012) — Zeacom and Cerium Networks today announced a strategic alliance to deliver contact center and unified communications solutions.  This partnership combines the …

]]> http://www.telecomreseller.com/2012/01/04/cerium-networks-and-zeacom-join-forces-to-deliver-best-in-class-contact-center-and-unified-communications-solutions/feed/ 0 UC performance management ensures Microsoft Lync is real-world ready. http://www.telecomreseller.com/2011/12/28/uc-performance-management-ensures-microsoft-lync-is-real-world-ready/ http://www.telecomreseller.com/2011/12/28/uc-performance-management-ensures-microsoft-lync-is-real-world-ready/#comments Wed, 28 Dec 2011 14:06:15 +0000 csangiorgio http://www.telecomreseller.com/?p=19847 By Sue Bradshaw, Technology Writer,

Integrated Research

The adoption of Lync has been rapid, with nearly 3 million enterprise users* now relying on it. Many …

]]> http://www.telecomreseller.com/2011/12/28/uc-performance-management-ensures-microsoft-lync-is-real-world-ready/feed/ 0 VPI Launches the Next Generation of Smarter Contact Center Workforce Optimization http://www.telecomreseller.com/2011/12/20/vpi-launches-the-next-generation-of-smarter-contact-center-workforce-optimization/ http://www.telecomreseller.com/2011/12/20/vpi-launches-the-next-generation-of-smarter-contact-center-workforce-optimization/#comments Tue, 20 Dec 2011 15:12:48 +0000 jeffowen http://www.telecomreseller.com/?p=19745 VPI, the premier global provider of contact center performance optimization solutions, today announced the availability of VPI EMPOWER Suite 5.3. VPI EMPOWER 5.3 is the …

]]> http://www.telecomreseller.com/2011/12/20/vpi-launches-the-next-generation-of-smarter-contact-center-workforce-optimization/feed/ 0 AMTELCO Soft Agent Passes Cisco IVT Certification http://www.telecomreseller.com/2011/12/19/amtelco-soft-agent-passes-cisco-ivt-certification/ http://www.telecomreseller.com/2011/12/19/amtelco-soft-agent-passes-cisco-ivt-certification/#comments Mon, 19 Dec 2011 14:56:38 +0000 csangiorgio http://www.telecomreseller.com/?p=19689 McFarland, WI–AMTELCO is pleased to announce that the AMTELCO Intelligent Soft Agent and Console has passed Cisco Interoperability Verification Testing (IVT) with the Cisco …

]]> http://www.telecomreseller.com/2011/12/19/amtelco-soft-agent-passes-cisco-ivt-certification/feed/ 0 OAISYS Launches Early Adopter Tracer and Talkument Call Recording Solutions Version 7.2 With Enhanced Call Management and Playback Features http://www.telecomreseller.com/2011/12/14/oaisys-launches-early-adopter-tracer-and-talkument-call-recording-solutions-version-7-2-with-enhanced-call-management-and-playback-features/ http://www.telecomreseller.com/2011/12/14/oaisys-launches-early-adopter-tracer-and-talkument-call-recording-solutions-version-7-2-with-enhanced-call-management-and-playback-features/#comments Wed, 14 Dec 2011 23:46:58 +0000 jeffowen http://www.telecomreseller.com/?p=19599 New Features Expand Incident Reconstruction and Confidential Data Handling Capabilities

TEMPE, Ariz., Dec. 14, 2011 — OAISYS®, a leader in business call recording …

]]> http://www.telecomreseller.com/2011/12/14/oaisys-launches-early-adopter-tracer-and-talkument-call-recording-solutions-version-7-2-with-enhanced-call-management-and-playback-features/feed/ 0 Accurate Forecasting: The Heart of Call Center Success http://www.telecomreseller.com/2011/12/14/accurate-forecasting-the-heart-of-call-center-success/ http://www.telecomreseller.com/2011/12/14/accurate-forecasting-the-heart-of-call-center-success/#comments Wed, 14 Dec 2011 13:00:23 +0000 jeffowen http://www.telecomreseller.com/?p=19574 By: Bob Webb, VP, Pipkins, Inc.

In times of economic crisis and dwindling profits, it is more important than ever to ensure you are getting …

]]> http://www.telecomreseller.com/2011/12/14/accurate-forecasting-the-heart-of-call-center-success/feed/ 0 ShoreTel Enterprise Contact Center Achieves VMware Ready Status http://www.telecomreseller.com/2011/12/13/shoretel-enterprise-contact-center-achieves-vmware-ready-status/ http://www.telecomreseller.com/2011/12/13/shoretel-enterprise-contact-center-achieves-vmware-ready-status/#comments Tue, 13 Dec 2011 18:10:48 +0000 jeffowen http://www.telecomreseller.com/?p=19568 SUNNYVALE, Calif.–(BUSINESS WIRE)–ShoreTel Inc. (NASDAQ:SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated unified communications (UC), …

]]> http://www.telecomreseller.com/2011/12/13/shoretel-enterprise-contact-center-achieves-vmware-ready-status/feed/ 0 ShoreTel Extends Virtualization Support to Enterprise Contact Center http://www.telecomreseller.com/2011/12/13/shoretel-extends-virtualization-support-to-enterprise-contact-center/ http://www.telecomreseller.com/2011/12/13/shoretel-extends-virtualization-support-to-enterprise-contact-center/#comments Tue, 13 Dec 2011 18:08:24 +0000 jeffowen http://www.telecomreseller.com/?p=19566

Widespread adoption of ShoreTel deployed on VMware infrastructure provides cost savings, easier administration and increased system availability

SUNNYVALE, Calif.–(BUSINESS WIRE)–ShoreTel Inc.

…
]]> http://www.telecomreseller.com/2011/12/13/shoretel-extends-virtualization-support-to-enterprise-contact-center/feed/ 0 Martin Trigg of Zultys http://www.telecomreseller.com/2011/12/08/martin-trigg-of-zultys-2/ http://www.telecomreseller.com/2011/12/08/martin-trigg-of-zultys-2/#comments Thu, 08 Dec 2011 15:35:37 +0000 jeffowen http://www.telecomreseller.com/?p=19394 December 7, 2011

Zultys, a Silicon Valley company founded in 2001, manufactures VoIP business phone systems and telephones, contact center solutions, web conferencing equipment, modular …

]]> http://www.telecomreseller.com/2011/12/08/martin-trigg-of-zultys-2/feed/ 0 WorkSpace Communications™ Bolsters Contact Center Solutions Portfolio with Live Agent Support and Leading-Edge Customer Satisfaction Measurement Capabilities http://www.telecomreseller.com/2011/12/07/workspace-communications%e2%84%a2-bolsters-contact-center-solutions-portfolio-with-live-agent-support-and-leading-edge-customer-satisfaction-measurement-capabilities/ http://www.telecomreseller.com/2011/12/07/workspace-communications%e2%84%a2-bolsters-contact-center-solutions-portfolio-with-live-agent-support-and-leading-edge-customer-satisfaction-measurement-capabilities/#comments Wed, 07 Dec 2011 19:59:34 +0000 jeffowen http://www.telecomreseller.com/?p=19358 WorkSpace Communications™, adds to its WorkSpace Contact Center Solutions suite of services with at-home agent support, and Customer Experience Measurement powered by Mindshare Technologies.

Overland …

]]> http://www.telecomreseller.com/2011/12/07/workspace-communications%e2%84%a2-bolsters-contact-center-solutions-portfolio-with-live-agent-support-and-leading-edge-customer-satisfaction-measurement-capabilities/feed/ 0 Zultys Unveils MXIE SuperView http://www.telecomreseller.com/2011/12/06/zultys-unveils-mxie-superview/ http://www.telecomreseller.com/2011/12/06/zultys-unveils-mxie-superview/#comments Tue, 06 Dec 2011 14:15:41 +0000 jeffowen http://www.telecomreseller.com/?p=19290 New Management Tool Provides Consolidated View of All Important Integrated Call Center Statistics and Information to Optimize Call Center Performance

SUNNYVALE, Calif., December 6, 2011…

]]> http://www.telecomreseller.com/2011/12/06/zultys-unveils-mxie-superview/feed/ 0 AgentWatch Telemanagement Improves Quality Assurance at Law Office http://www.telecomreseller.com/2011/11/29/agentwatch-telemanagement-improves-quality-assurance-at-law-office/ http://www.telecomreseller.com/2011/11/29/agentwatch-telemanagement-improves-quality-assurance-at-law-office/#comments Tue, 29 Nov 2011 14:51:35 +0000 csangiorgio http://www.telecomreseller.com/?p=18953 Fort Lauderdale, Florida (November 29, 2011) – Metropolis Technologies, Inc., a premier telemanagement solution provider, is pleased to announce Edward T. Burke & Associates’ (ETB&A) …

]]> http://www.telecomreseller.com/2011/11/29/agentwatch-telemanagement-improves-quality-assurance-at-law-office/feed/ 0