Telecom Reseller » Call/Contact Center

Owen on Horak’s Telecom Handbook

publisher — Tue, 07 Sep 2010 13:00:01 +0000

Horak has created a full course in a single book that will give the reader more overall knowledge of telecommunications and data communications than most practitioners working in the field today.

KnoahSoft’s Harmony Now Avaya IP Office 6.0 Compliant

publisher — Fri, 03 Sep 2010 21:52:55 +0000

Call Recording and Quality Assurance Application Is Compatible With Avaya’s Key SMB Communications Solutions

HENDERSON, NV–(Marketwire – September 3, 2010) –…

Calabrio Workforce Management Now Compliant with Avaya NES

publisher — Tue, 31 Aug 2010 16:26:00 +0000

Calabrio Workforce Management Now Compliant with Avaya NES Allows contact centers to easily balance excellent service with improved efficiency and lower human capital costs

NACR Enhances Conferencing Options and Specialized Support

publisher — Tue, 17 Aug 2010 21:17:04 +0000

NACR Enhances Collaboration with More Video Conferencing Options and Specialized Support
Dedicated NACR Team Provides Integrated Video Conferencing for Unified Communications (UC) Environments

Eagan,…

CTI’s SmartRecord Achieves Avaya Aura Certification

publisher — Fri, 13 Aug 2010 16:40:15 +0000

SmartRecord delivers a cost effective call recording solution that empowers resellers with its simple, straightforward installation process and self-care upgrade tools.

NY Captial District Uses Zeacom

publisher — Thu, 12 Aug 2010 21:40:35 +0000

NY Capital District Transportation Authority Rolls Out Zeacom Multimedia Communications Center Software

Commuter Transit Agency Improves Customer Service, Cut Costs, and Achieves Operational Efficiencies

Irvine…

Tone Software Partners with CeDimension Italia to Resell ReliaTel

publisher — Tue, 10 Aug 2010 18:34:35 +0000

Tone Software Partners with CeDimension Italia to Resell ReliaTel and Streamline Converged Voice Assurance Solutions in Southern Europe

CeDimension to Distribute Tone…

TEAC America Launches VP-101N

admin — Tue, 03 Aug 2010 15:00:28 +0000

TEAC VP-101N is a single-channel voice-logging and recording solution that features Ethernet / LAN access for expandability and scalability. The system could be expanded easily and quickly if needed with centralized control.

Primas Offers Powerful Tools

admin — Mon, 02 Aug 2010 22:24:49 +0000

Primas has offered professional contact center integration services since 1994. We recently interviewed Brad Odom, Director of Sales, who provided some background and a look towards their future. He said, “The company is tech-heavy with a core group of seasoned veterans who provide contact center design, development, implementation and integration services and support, both on-site and remotely.

“Energy Management Endpoints Impact the Reseller”

publisher — Fri, 23 Jul 2010 16:38:55 +0000

By Gary Audin

“Energy Management Endpoints Impact the Reseller”

Energy conservation and the related savings are pointed out in many articles and blogs. Most of…