Enhancements Aim to Expand Appeal and Adoption in SMB and Mid-Market
TEMPE, Ariz., Feb. 1, 2012 — OAISYS®, a leader in business call …
CallCopy Reports Fifth Consecutive Year-Over-Year of Growth in 2011 – Anticipates Continued Success in Call Recording and Contact Centers Solutions in 2012
Company Released Updated …
VoxDID, Vox800 Services Provide Telephone, Toll-Free Numbers and Integration with Contact Centers for Customers Worldwide
BRUSSELS – Feb. 1, 2012 – Voxbone announced today that …
IRVINE, CA (January 31, 2012) – #Zeacom, a global provider of multimedia contact center and business process automation solutions, today reported that its Zeacom Communications …
13th Call Center Week Uncovers How the Elite Businesses Drive Customer-Centricity Through Their Entire Organizations
Thirteen is definitely not an unlucky number. Customer Management IQ …
Database Integration and Transaction Automation Improves Quality and Efficiency of Every Customer Interaction
ATLANTA, GA–(Marketwire – Jan 19, 2012) – Intelliverse, a cloud-based communications provider …
by Bob Webb, VP, Pipkins
In the current economy it is critical to ensure you are getting maximum benefit from your forecasting tool. Inaccurate forecasting …
Deliver AltiGen’s MaxACD Contact Center Solution for Microsoft(R) Lync(TM) Server 2010 in the United Kingdom
SAN JOSE, CA, Jan 13, 2012 (MARKETWIRE via COMTEX) — …
ST. PAUL, MN–(Marketwire – Jan 12, 2012) – Digital DataVoice | DDV launched a website ddvc.com devoted to contact center technology solutions on January 11, …
Expanded Dashboard and New Tools to Manage Agents
MINNEAPOLIS–(BUSINESS WIRE)–Calabrio, Inc., a leading provider of contact center workforce optimization software, announced today the
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CARY, NC–(Marketwire – Jan 10, 2012) – Cicero Inc. (OTCBB: CICN), a provider of customer experience management and integration solutions, today announced that it …
Trading houses are business places where the combination of a skilled trader and an efficient technology stimulate the business growth and revenue at the large. …
Irvine (January 4, 2012) — Zeacom and Cerium Networks today announced a strategic alliance to deliver contact center and unified communications solutions. This partnership combines the …
By Sue Bradshaw, Technology Writer,
The adoption of Lync has been rapid, with nearly 3 million enterprise users* now relying on it. Many …
VPI, the premier global provider of contact center performance optimization solutions, today announced the availability of VPI EMPOWER Suite 5.3. VPI EMPOWER 5.3 is the …
McFarland, WI–AMTELCO is pleased to announce that the AMTELCO Intelligent Soft Agent and Console has passed Cisco Interoperability Verification Testing (IVT) with the Cisco …
New Features Expand Incident Reconstruction and Confidential Data Handling Capabilities
TEMPE, Ariz., Dec. 14, 2011 — OAISYS®, a leader in business call recording …
By: Bob Webb, VP, Pipkins, Inc.
In times of economic crisis and dwindling profits, it is more important than ever to ensure you are getting …
SUNNYVALE, Calif.–(BUSINESS WIRE)–ShoreTel Inc. (NASDAQ:SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated unified communications (UC), …
Widespread adoption of ShoreTel deployed on VMware infrastructure provides cost savings, easier administration and increased system availability
SUNNYVALE, Calif.–(BUSINESS WIRE)–ShoreTel Inc.
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December 7, 2011
Zultys, a Silicon Valley company founded in 2001, manufactures VoIP business phone systems and telephones, contact center solutions, web conferencing equipment, modular …
Podcast: Play in new window | Download (Duration: 8:40 — 4.0MB)
WorkSpace Communications™, adds to its WorkSpace Contact Center Solutions suite of services with at-home agent support, and Customer Experience Measurement powered by Mindshare Technologies.
Overland …
New Management Tool Provides Consolidated View of All Important Integrated Call Center Statistics and Information to Optimize Call Center Performance
SUNNYVALE, Calif., December 6, 2011…
Fort Lauderdale, Florida (November 29, 2011) – Metropolis Technologies, Inc., a premier telemanagement solution provider, is pleased to announce Edward T. Burke & Associates’ (ETB&A) …
Teleperformance Goes Beyond Simply Being Compliant With Recognized Security Standards by Designing and Improving Internal Controls
MOUNTAIN VIEW, CA–(Marketwire – Nov 28, 2011) – Based
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