Telecom Reseller

According to Gartner analysts Jay Lassman and Bern Elliot, SIP trunks can cost at least 28% less than PRI trunks with comparable throughput. The aggregation of SIP trunks in the enterprise yields further cost improvements due to centralized trunking and applications, as well as economies of scale*.

As a result, many Avaya customers are considering Avaya Aura™ Session Manager SIP-based routing to reduce location-specific costs, aggregate trunks, implement enterprise wide on-net routing and centrally administer highly-scalable global multi-vendor dial plans.

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By Sue Bradshaw, Technology Writer,

Integrated Research

Ask a selection of people to explain what QoS means to them and chances are everyone will have …

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Arash Vahidnia, President and CEO of IPsmarx has announced a major initiative to grow IPsmarx’s base of service providers and customers. “We are offering a …

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by Ray Horak, Technology Editor

Cisco (NASDAQ: CSCO) has just announced a range of new products and enhanced services and support offerings, all designed to …

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Lynn Shrouds discusses disaster recovery and the SMB sector. Shrouds is the President and CTO of HEROware.

In 2008, HEROware entered into a Strategic OEM …

Podcast: Play in new window | Download (Duration: 8:02 — 4.6MB)

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Tone’s ReliaTel Version 3.0: Unified Management Solution for VoIP QoS over Converged Network Infrastructure

by Ray Horak, Technology Editor

Tone Software Corporation specializes in the …

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Through IP/MPLS for Cost Efficiency and Service Quality

SAN FRANCISCO–(BUSINESS WIRE)–LiveVox Inc., the leading provider of enterprise cloud-based consumer contact solutions, today announced Agent VoIP, …

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Tone’s ReliaTel Version 3.0 Integrates Deep VoIP Quality of Service Management with Converged Network Infrastructure Management in One Unified Solution

ReliaTel 3.0 Delivers Unified Visibility …

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Horak has created a full course in a single book that will give the reader more overall knowledge of telecommunications and data communications than most practitioners working in the field today.

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CSI Partners with Aurix to Integrate Speech Analytics Technologies with Quality Monitoring Solution

East Hartford, CT (PRWEB) August 24, 2010

After three years of intensive …

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Frisco, TX (PRWEB) August 18, 2010

Aastra, a leading company at the forefront of the enterprise communications market, today announced a partnership with Telchemy to …

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“The data we collect will provide a valuable foundation and a credible picture of the huge amount of economic vitality and employment our industry contributes to the domestic and global economies.”

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Global IP solutions provider selects Bivio Networks to power advanced managed security service aimed at U.S. Government customers

August 9, 2010 — Pleasanton, Calif. and …

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by Ray Horak, Technology Editor, Telecom Reseller

In the beginning, VoIP was all about cheap long distance phone calls over the Internet. The quality of …

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By Sue Bradshaw, Technology Writer,

Integrated Research

Delivering high quality VoIP in campus-style deployments involves managing a wide variety of dispersed users, handsets, PBXs, devices …

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Avaya Launches Next-Generation Customer Service and Collaboration Applications

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By David Byrd, VP Marketing and Sales

The latest high-definition point of interest is voice, which offers more than twice the quality of standard phone …

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Opengear, a company that describes itself as providing “virtual hands to access and control networking equipment in remote offices, computers in data centers and smart devices distributed all over the world,” revealed new 3G wireless appliances which provide extended remote management capacities at the recent CiscoLive 2010 event.

Podcast: Play in new window | Download (Duration: 8:43 — 5.0MB)

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LAS VEGAS and REDWOOD CITY, CA — (Cisco Live – June 29, 2010) – Clarus Systems, Inc., a leading provider of integrated Voice …

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Here’s the honest truth. Today, the people responsible for a stable, performing network are pushed to their limit. They have few resources and ever increasing responsibilities—which leaves them with very little time to research the causes of transient slowdowns or problems. And when they do have time, the problem has gone away (the very nature of a “transient” condition).

The most common approach when faced with a “gremlin” is to wait until the problem occurs again. But this certainly won’t gain you any points with your customers—in fact, every time you do this you tarnish IT’s reputation.

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CHICAGO, IL–(Marketwire – June 24, 2010) –  RISC Networks, the …

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Tone Software Corporation, a provider of comprehensive network monitoring and management solutions for converged telecommunications and IT infrastructures, has announced that its partner Unique Communication Solutions, a provider of innovative telephone management software solutions for small to large enterprise networks worldwide, received certification by the Joint Interoperability Test Command (JITC) division of the U.S. Defense Information Systems Agency (DISA).

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By Sue Bradshaw, Technology Writer,

Integrated Research

When a service provider’s VoIP service depends on data networks that the provider may not be responsible for, …

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Sangoma Technologies Corporation (TSX VENTURE: STC) is a leading provider of voice and data connectivity components for software-based communication applications. Sangoma’s data cards, voice cards, gateways and connectivity software are used in leading PBX, IVR, contact center and data-communication applications worldwide.

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By Sue Bradshaw, Technology Writer,

Integrated Research

As the top issues affecting VoIP call quality are frequently found within the network, integrating network diagnostic capabilities …

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