Horak has created a full course in a single book that will give the reader more overall knowledge of telecommunications and data communications than most practitioners working in the field today.
TEM
PITTSFORD, NY, Aug 12, 2010 — Veramark Technologies Inc. , a leading provider of Telecom Expense Management (TEM) solutions, today announced financial results for its …
NY Capital District Transportation Authority Rolls Out Zeacom Multimedia Communications Center Software
Commuter Transit Agency Improves Customer Service, Cut Costs, and Achieves Operational Efficiencies
Irvine …
“The data we collect will provide a valuable foundation and a credible picture of the huge amount of economic vitality and employment our industry contributes to the domestic and global economies.”
Rick Purnell who represents 2Ring in North America his company’s powerful set of solutions and innovations for Cisco users. 2Ring’s product line-up includes Agent Desktop, …
Podcast: Play in new window | Download (Duration: 7:11 — 4.1MB)
MACERATA, Italy – Empix evolve srl, a software developer providing unified communications, presence, full IP fax and Skype integration solutions, today announced it has been …
Central to the new offerings is Avaya Aura Contact Center, a multimedia work assignment application for mid-size contact centers that connects customers and their information to the right agent or expert via any communications mode (i.e. voice, video, e-mail, chat).
Avaya Launches Next-Generation Customer Service and Collaboration Applications
EAGAN, Minn., July 13 /PRNewswire/ — NACR (North American Communications Resource, Inc.) today announced it has earned full accreditations to provide sales and services for …
David Wilding, Vice President of Sales for Telstrat discusses his company’s ongoing commitment to supporting Cisco users with innovative products in call recording, quality monitoring, …
Podcast: Play in new window | Download (Duration: 8:13 — 4.7MB)
Avaya Expands Network of Companies to Create Innovative, IP-Enabled Unified Communications Applications That Extend the Value of Multivendor Networks
CUPERTINO, Calif.–(BUSINESS WIRE)–Talari Networks, …
Veramark Technologies Inc. (OTCBB: VERA), a leading provider of Telecom Expense Management (TEM) solutions, today announced that it has acquired the enterprise TEM and consulting businesses of privately-held Source Loop, LLC, a leading provider of such services, based in Alpharetta, Georgia.
TEM programs can produce significant savings without the pain of layoffs or program cuts. Here are ways to simplify it and deliver the expected savings on time.
by Kevin Donoghue, President, Telesoft
TEM programs vary considerably based on client needs and provider capabilities. Organizations can benefit from a diverse range of offerings …
Calabrio, Inc., a leading provider of contact center management and customer interaction software, today announced it will make its new Calabrio One™ workforce optimization suite available to Avaya customers this year.
Telesoft is in the business of Telecom Expense Management (TEM) and has been helping companies tighten the grip on profitability for 27 years. Telesoft President Kevin Donoghue explains that the company’s initial focus was on call accounting and cost allocation.
Psytechnics Introduces Most Advanced UC and Collaboration Management Platform Yet: Experience Manager 5 with Service Desk
Guaranteeing Quality End User Experience for Real-Time Voice and …
by Ray Horak, Technology Editor
In these times there is great pressure on the bottom line and it seems to be increasing daily. If memory …
Tone Software, a global provider of end-to-end monitoring and management solutions for converged telecommunications and IT infrastructures, announced an exclusive partnership with Intersel, a provider …
by Ray Horak, Technology Editor
SAI, provider of call accounting software and services to enterprise users, has roots reaching back as far as 1980 when …
Telecommunication System Solutions (TSS) has been in business since 1995 and is an Avaya Business Partner. Sales manager Kyle Koehler first contacted Metropolis Technologies when …
In an era of lower long-distance rates, is it still worth the effort to manage and support a Call Accounting application? It is if you …
by Ray Horak, Technology Editor
Comview Corporation takes an usual approach to telecom expense managemen, one that seems to resonate well these days. Total Talk …
Resource Software International Ltd. (RSI), a developer of communication management solutions, announced three of its applications for contact centers and systems administration are now compliant …
The PhoneWare Integrated Telemanagement Software Suite consists of PhoneMaster (Meridian Switch Administration), CallBill (Call Accounting) and On-Line Corporate Directory, and the Integration Module. PhoneMaster was …
Harry Newton said, “The distance has been taken out of long-distance.” Once the largest recurring monthly cost businesses faced, long-distance and charges for all other …
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