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Introducing Voyager PRO HD with Sensors and InstantMeeting Conference Calling App
SANTA CRUZ, CA–(Marketwire – Oct 11, 2011) – Professionals on the go now have …
The ER-S1U4P is a One Space, Four-Post Vented Rack Shelf Fitting Components up to 16.85-Inches Wide with a Load Capacity of up to 200 lbs.…
By Ernie Wallerstein, President, Zeacom (www.Zeacom.com)
Customer interactions are the lifeblood of any enterprise – public or private. Contact and service center agents …
By Jeff Owen
AudioCodes Ltd. is a Microsoft channel partner that designs, manufactures and sells advanced Voice over IP and converged VoIP and Data networking …
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By Doug Green
ANDTEK delivers software solutions for networking environments. The company features computer telephony, voice recording, team collaboration, emergency notification, directory integration, and attendant …
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to Accelerate Adoption of Managed Services Across the Copier and Equipment Market
New U.S. Agreement Designed to Drive Recurring Revenue for IBPI’s Members Through Sale …
SANTA CRUZ, CA, Jul 07, 2011 (MARKETWIRE via COMTEX) — Plantronics PLT 0.00% invites all Cisco Live(TM) 2011 attendees to stop by the Plantronics booth …
at Microsoft Worldwide Partner Conference 2011
SANTA CRUZ, CA–(Marketwire – Jul 7, 2011) – Plantronics (NYSE: PLT) invites Microsoft Worldwide Partner Conference attendees to …
Fort Lauderdale, Florida (June 21, 2011) – Metropolis Technologies, Inc., a premier telemanagement solutions provider, is proud to announce the launch of ProfitWatch ULTRA, the …
Navigating Through the Nascent Stages to Create a (Social) Media-Rich Contact Center
Social media’s explosion has impacted every form of customer interaction and communication. By …
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Direct Link Systems in Gaborone, Botswana, has installed and put into service XOP Networks’ first Universal Services Node (USN) based Audio Conferencing Bridge. DLS will …
Nuance Complete Care Engages Consumers over the Customer Contact Life Cycle with Smarter Automated Conversations that Deliver a Better Customer Experience
BURLINGTON, Mass.–(BUSINESS WIRE…
Snehal Patel, CEO of InteractCRM is getting at the “context of context”.
InteractCRM specializes in solutions for CTI Screen pop, Intelligent Contact Routing, Self Service …
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Datapulse has been a leader in developing communications applications for over twenty-five years, and a long term developer in the Avaya and and Heritage Nortel …
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Bill Gray, Telecom Reseller
Skype has issued an update for Windows users after a “a corruption occurred in a small percentage of users’ systems that …

As communication end points evolve and become multi-purpose devices, headsets have become a product needed across the enterprise. To Jabra’s Sales Vice President for Norh America …
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Amcom Software connects people to each other and to the data they need.The company focuses on technologies for contact centers, mobile notification, messaging and emergency …
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Reporter’s Notebook
New York- Avaya rolled out important announcements at their press gathering today in New York. The release of 7.0 makes the …
by Ray Horak, Technology Editor
During 1930 two-way Television was demonstrated over a circuit connecting the Bell Telephone Laboratories with the headquarters of the American …
by Jeff Owen
Interop is coming to Las Vegas Sunday, May 8th through Thursday, May 12th and Cisco will have a major exhibit …
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Targets Avaya, Cisco and Several Other Communications Platforms
Camarillo, Calif. – VPI (Voice Print International, http://www.VPI-corp.com), the premier global provider of interaction recording and …
Software Provides Enhanced Service, Quick ROI for Several BCBS Contact Centers
Akron, Ohio — March 24, 2011 — Customers trying to call certain Blue Cross …
Since 1993, Metropolis Technologies has been a leader in call accounting software applications. With a major focus on hospitality with its ProfitWatch Hotel Call Accounting, …
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In the run up to the Enterprise Connect show, Tone Software Corporation, a global provider of comprehensive network monitoring and management solutions for converged …
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