By Jeff Owen
Avaya announced a suite of new products and service updates leveraging Avaya Aura 6.0, SIP, and the Android OS. These tools and …
Call/Contact Center
Through IP/MPLS for Cost Efficiency and Service Quality
SAN FRANCISCO–(BUSINESS WIRE)–LiveVox Inc., the leading provider of enterprise cloud-based consumer contact solutions, today announced Agent VoIP, …
Horak has created a full course in a single book that will give the reader more overall knowledge of telecommunications and data communications than most practitioners working in the field today.
Call Recording and Quality Assurance Application Is Compatible With Avaya’s Key SMB Communications Solutions
HENDERSON, NV–(Marketwire – September 3, 2010) – KnoahSoft, a leading provider …
Raleigh, NC - Datapulse is offering its Progression application suite for heritage Nortel IP phones as a direct replacement for the discontinued Application Gateway 2000.
…
Calabrio Workforce Management Now Compliant with Avaya NES
Allows contact centers to easily balance excellent service with improved
efficiency and lower human capital costs
NACR Enhances Collaboration with More Video Conferencing Options and Specialized Support
Dedicated NACR Team Provides Integrated Video Conferencing for Unified Communications (UC) Environments
Eagan, MN, …
SmartRecord delivers a cost effective call recording solution that empowers resellers with its simple, straightforward installation process and self-care upgrade tools.
NY Capital District Transportation Authority Rolls Out Zeacom Multimedia Communications Center Software
Commuter Transit Agency Improves Customer Service, Cut Costs, and Achieves Operational Efficiencies
Irvine …
Tone Software Partners with CeDimension Italia to Resell ReliaTel and Streamline Converged Voice Assurance Solutions in Southern Europe
CeDimension to Distribute Tone Software’s Solutions for …
TEAC VP-101N is a single-channel voice-logging and recording solution that features
Ethernet / LAN access for expandability and scalability. The system could be expanded easily and quickly if needed with centralized control.
Primas has offered professional contact center integration services since 1994. We recently interviewed Brad Odom, Director of Sales, who provided some background and a look towards their future. He said, “The company is tech-heavy with a core group of seasoned veterans who provide contact center design, development, implementation and integration services and support, both on-site and remotely.
By Gary Audin
“Energy Management Endpoints Impact the Reseller”
Energy conservation and the related savings are pointed out in many articles and blogs. Most of …
MACERATA, Italy – Empix evolve srl, a software developer providing unified communications, presence, full IP fax and Skype integration solutions, today announced it has been …
Indosoft, Inc., a global provider of call center software, announced today that Orinoco Call Center has successfully deployed Indosoft Q-Suite call center ACD software to …
Central to the new offerings is Avaya Aura Contact Center, a multimedia work assignment application for mid-size contact centers that connects customers and their information to the right agent or expert via any communications mode (i.e. voice, video, e-mail, chat).
Avaya Launches Next-Generation Customer Service and Collaboration Applications
TelStrat introduces total recording, quality monitoring, and workforce optimization solution for ShoreTel users.
ShoreTel Contact Center 6 introduces real time APIs and event feeds that “transform the call center into a dynamic contact center that feeds off the information to self adjust, react and reorganize to enhance the customer experience,” according to Kevin Gavin, ShoreTel Vice President of Marketing.
David Wilding, Vice President of Sales for Telstrat discusses his company’s ongoing commitment to supporting Cisco users with innovative products in call recording, quality monitoring, …
Podcast: Play in new window | Download (Duration: 8:13 — 4.7MB)
Avaya Expands Network of Companies to Create Innovative, IP-Enabled Unified Communications Applications That Extend the Value of Multivendor Networks
CUPERTINO, Calif.–(BUSINESS WIRE)–Talari Networks, …
According to Wiggins, “ReliaTel is designed to manage and monitor the entire business computing infrastructure, across data systems and devices; LAN, WAN, and voice networks; as well as environmental and security devices. In the context of voice, ReliaTel provides a consolidated management solution across a wide variety of devices, networks, and environments to ensure optimum voice QoS levels across the entire infrastructure. Whether the voice switches are TDM/IP hybrids or a full-on IP, whether the network elements are of common or disparate origin, and whether the network is of a single-site or global multisite configuration, ReliaTel offers a converged management solution through a single pane of glass, so to speak. ReliaTel is completely vendor and platform agnostic and can automate routine tasks that normally require a level 1 technician.”
Based on the Latin proverb, “Verba volant, scripta manent” (spoken words fly away, written words remain), Verba made its premier at CiscoLive. In this podcast, …
Podcast: Play in new window | Download (Duration: 7:13 — 4.1MB)
Roland Russwurm, Stefan Grossberger and Christopher Morris of Andtek discuss their portfolio of Cisco solutions, presented at CiscoLive 2010. Just prior to the show, Andtek …
Podcast: Play in new window | Download (Duration: 12:28 — 7.1MB)
Call Center and Unified Communications specialists, Zeacom presented its line of solutions at IAUG. Brady Cox, Vice President of Sales discusses how its products help …
Podcast: Play in new window | Download (Duration: 6:02 — 3.5MB)
Paul Leatherman, CTO for West Coast Operations and Director of Unified Communications for Communication Resources Inc. (CRI) discuss CRI’s “stop the drop” approach to ending …
Podcast: Play in new window | Download (Duration: 13:55 — 8.0MB)
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