By Gary Audin
“Energy Management Endpoints Impact the Reseller”
Energy conservation and the related savings are pointed out in many articles and blogs. Most of…
Call/Contact Center
MACERATA, Italy – Empix evolve srl, a software developer providing unified communications, presence, full IP fax and Skype integration solutions, today announced it has been
…
Indosoft, Inc., a global provider of call center software, announced today that Orinoco Call Center has successfully deployed Indosoft Q-Suite call center ACD…
Central to the new offerings is Avaya Aura Contact Center, a multimedia work assignment application for mid-size contact centers that connects customers and their information to the right agent or expert via any communications mode (i.e. voice, video, e-mail, chat).
Avaya Launches Next-Generation Customer Service and Collaboration Applications
TelStrat introduces total recording, quality monitoring, and workforce optimization solution for ShoreTel users.
ShoreTel Contact Center 6 introduces real time APIs and event feeds that “transform the call center into a dynamic contact center that feeds off the information to self adjust, react and reorganize to enhance the customer experience,” according to Kevin Gavin, ShoreTel Vice President of Marketing.
David Wilding, Vice President of Sales for Telstrat discusses his company’s ongoing commitment to supporting Cisco users with innovative products in call recording,…
Podcast: Play in new window | Download (Duration: 8:13 — 4.7MB)
Avaya Expands Network of Companies to Create Innovative, IP-Enabled Unified Communications Applications That Extend the Value of Multivendor Networks
CUPERTINO, Calif.–(BUSINESS WIRE)–Talari Networks,…
According to Wiggins, “ReliaTel is designed to manage and monitor the entire business computing infrastructure, across data systems and devices; LAN, WAN, and voice networks; as well as environmental and security devices. In the context of voice, ReliaTel provides a consolidated management solution across a wide variety of devices, networks, and environments to ensure optimum voice QoS levels across the entire infrastructure. Whether the voice switches are TDM/IP hybrids or a full-on IP, whether the network elements are of common or disparate origin, and whether the network is of a single-site or global multisite configuration, ReliaTel offers a converged management solution through a single pane of glass, so to speak. ReliaTel is completely vendor and platform agnostic and can automate routine tasks that normally require a level 1 technician.”
Based on the Latin proverb, “Verba volant, scripta manent” (spoken words fly away, written words remain), Verba made its premier at…
Podcast: Play in new window | Download (Duration: 7:13 — 4.1MB)
Roland Russwurm, Stefan Grossberger and Christopher Morris of Andtek discuss their portfolio of Cisco solutions, presented at CiscoLive 2010. Just prior to…
Podcast: Play in new window | Download (Duration: 12:28 — 7.1MB)
Primas has offered professional contact center integration services since 1994. We recently interviewed Brad Odom, Director of Sales, who provided some background and a look towards their future. He said, “The company is tech-heavy with a core group of seasoned veterans who provide contact center design, development, implementation and integration services and support, both on-site and remotely.
Call Center and Unified Communications specialists, Zeacom presented its line of solutions at IAUG. Brady Cox, Vice President of Sales discusses how its products help…
Podcast: Play in new window | Download (Duration: 6:02 — 3.5MB)
Paul Leatherman, CTO for West Coast Operations and Director of Unified Communications for Communication Resources Inc. (CRI) discuss CRI’s “stop the drop” approach to ending…
Podcast: Play in new window | Download (Duration: 13:55 — 8.0MB)
AmCom’s Alliance Manager Ellen Rogers talks about how AmCom is enabling large-scale pager users, such as hospitals to replace expensive legacy pagers with a way…
Podcast: Play in new window | Download (Duration: 10:35 — 6.1MB)
Brad Odom discusses how Primas is changing the call center technology market with innovative products that’s tackling the challenge of first call resolution. Visit Podcast: Play in new window
| Download (Duration: 14:32 — 10.0MB)
Debbie Diersch, CEO and President of Chrysalis, discusses Chrysalis commitment and focus on delivering excellence in the field of interactive voice response. The company has…
Podcast: Play in new window | Download (Duration: 11:08 — 7.6MB)
Calabrio, Inc., a leading provider of contact center management and customer interaction software, today announced it will make its new Calabrio One™ workforce optimization suite available to Avaya customers this year.
Amcom Software, a leading provider of mission-critical communications solutions, today announced that its contact center applications are compliant with Avaya Aura™ Application Enablement Services (AES). Avaya is a global leader in enterprise communications systems.
