VPI Empowers Real-time Decisions with Unified Contact Center Reporting
Many companies view their contact center as a necessary evil- a cost center that the company …
Podcast: Play in new window | Download (Duration: 20:53 — 9.6MB)
Recording
The term Unified Communications first emerged because at the dawn of VoIP people began to imagine that an enterprise’s separate systems were not only unifiable, …
Podcast: Play in new window | Download (18.5MB)
As the communication market changes, resellers are looking for opportunities that are natural fits for the new technologies their customers are buying. Clear2there offers telecom …
Podcast: Play in new window | Download (Duration: 12:49 — 14.7MB)
Endorsement for Company’s Long-Standing Pro-Environment Policy
Mahwah, NJ, Feb. 10, ’11 ASC (www.ascamerica.com), a leading global provider of innovative solutions to record, analyze …
By Jeff Owen
Avaya recently released their “Eleven Communications Trends for 2011.”
Their prognostication includes;
- Compliance Catalyzes Collaboration,
- Consumerizing the Enterprise Accelerates,
- Social Media Morphs
…
Newburyport, MA. January 12, 2011— eZuce Inc., the leading provider of open communication solutions, announced today it has entered into a technology partnership with SIP …
By Jeff Rodman, Polycom Co-founder and Chief Evangelist
As we peel the lid off 2011’s juicy can of opportunities and challenges, there are three major …
Toshiba Publishes White Paper On the Use of Throughput Measurement to Evaluate Network Video Recorder Performance
IRVINE, CA, December 10, 2010 — Toshiba Surveillance & …
with Next-Generation Video Management Software and Network Video Recorder
DALLAS & MELVILLE, N.Y.–(BUSINESS WIRE)–Verint® Systems Inc. (NASDAQ: VRNT) today announced key …
Call recording and transcription offers businesses benefits over and beyond that of just solving disputes, according to Natterbox, a new pioneer of large and small …
Call Recording and Quality Assurance Application Is Compatible With Avaya’s Key SMB Communications Solutions
HENDERSON, NV–(Marketwire – September 3, 2010) – KnoahSoft, a leading provider …
SmartRecord delivers a cost effective call recording solution that empowers resellers with its simple, straightforward installation process and self-care upgrade tools.
“The data we collect will provide a valuable foundation and a credible picture of the huge amount of economic vitality and employment our industry contributes to the domestic and global economies.”
Rick Purnell who represents 2Ring in North America his company’s powerful set of solutions and innovations for Cisco users. 2Ring’s product line-up includes Agent Desktop, …
Podcast: Play in new window | Download (Duration: 7:11 — 4.1MB)
TEAC VP-101N is a single-channel voice-logging and recording solution that features
Ethernet / LAN access for expandability and scalability. The system could be expanded easily and quickly if needed with centralized control.
TelStrat introduces total recording, quality monitoring, and workforce optimization solution for ShoreTel users.
ASC (www.asctelecom.com), a leading global provider of innovative solutions to record, analyze and evaluate communications will invest more than $24 million for research …
David Wilding, Vice President of Sales for Telstrat discusses his company’s ongoing commitment to supporting Cisco users with innovative products in call recording, quality monitoring, …
Podcast: Play in new window | Download (Duration: 8:13 — 4.7MB)
“Now providing SIP trunk and speech analytics integration, the call recording and contact center management solutions each have an architecture and associated APIs that enable integration with third-party solutions and make the them even more valuable to a variety of businesses including larger enterprises, public sector organizations and healthcare environments,” said Dick Bucci, analyst, Pelorus Associates.
Based on the Latin proverb, “Verba volant, scripta manent” (spoken words fly away, written words remain), Verba made its premier at CiscoLive. In this podcast, …
Podcast: Play in new window | Download (Duration: 7:13 — 4.1MB)
ASC announced implementation of its communications recording solution by The Energy Authority, a U.S. public power energy trading and risk management company. The solution for …
Voiceprints taking place of PIN numbers
Your fingerprints, your iris, your retina and your face. And now your voice. All these features are more accurate …
Oaisys announced introduction of SIP trunk recording and speech analytics functionality for its Talkument voice documentation and Tracer interaction management solutions. The solutions now integrate …
TR Advertise
Telstrat – All Pages
