SAN ANTONIO–(BUSINESS WIRE)–SecureLogix Corporation, the leader in Unified Communications (UC) security policy enforcement and ROI intelligence, today announced that former Nortel business leader Rod…
Avaya
United Voice and Data System Enables Constant Contact
FAIRFAX, VA–(Marketwire – July 27, 2010) – Avaya Government Solutions, a wholly owned subsidiary of Avaya,…
Avaya and Acme Packet extend relationship for session border controller technology Avaya Aura Session Border Controller, powered by Acme Packet addresses the needs of mid-sized enterprises, branch offices and small contact centers
Israel – July 26, 2010 – AudioCodes (NasdaqGS: AUDC), a leading provider of Voice over IP (VoIP) technologies and Voice Network products, today announced the…
Garry Audin Vendor Support Projects.
MACERATA, Italy – Empix evolve srl, a software developer providing unified communications, presence, full IP fax and Skype integration solutions, today announced it has been
…
Central to the new offerings is Avaya Aura Contact Center, a multimedia work assignment application for mid-size contact centers that connects customers and their information to the right agent or expert via any communications mode (i.e. voice, video, e-mail, chat).
Avaya Launches Next-Generation Customer Service and Collaboration Applications
Amcom Software, a leading provider of unified communications solutions, today announced that its pc/psap 911 call center system is compliant with Avaya AuraTM Application Enablement…
EAGAN, Minn., July 13 /PRNewswire/ — NACR (North American Communications Resource, Inc.) today announced it has earned full accreditations to provide sales and services for…
Avaya Expands Network of Companies to Create Innovative, IP-Enabled Unified Communications Applications That Extend the Value of Multivendor Networks
CUPERTINO, Calif.–(BUSINESS WIRE)–Talari Networks,…
According to Wiggins, “ReliaTel is designed to manage and monitor the entire business computing infrastructure, across data systems and devices; LAN, WAN, and voice networks; as well as environmental and security devices. In the context of voice, ReliaTel provides a consolidated management solution across a wide variety of devices, networks, and environments to ensure optimum voice QoS levels across the entire infrastructure. Whether the voice switches are TDM/IP hybrids or a full-on IP, whether the network elements are of common or disparate origin, and whether the network is of a single-site or global multisite configuration, ReliaTel offers a converged management solution through a single pane of glass, so to speak. ReliaTel is completely vendor and platform agnostic and can automate routine tasks that normally require a level 1 technician.”
Acquisition Means Still Stronger TEM Solutions
Veramark Technologies, a leading provider of Telecom Expense Management (TEM) solutions, recently acquired the enterprise TEM…
Podcast: Play in new window | Download (Duration: 22:22 — 25.6MB)
Here’s the honest truth. Today, the people responsible for a stable, performing network are pushed to their limit. They have few resources and ever increasing responsibilities—which leaves them with very little time to research the causes of transient slowdowns or problems. And when they do have time, the problem has gone away (the very nature of a “transient” condition).
The most common approach when faced with a “gremlin” is to wait until the problem occurs again. But this certainly won’t gain you any points with your customers—in fact, every time you do this you tarnish IT’s reputation.
As part of a just announced three-year strategic agreement, Avaya and HP are adding elements of Avaya’s Unified Communications and Contact Center products…
“Now providing SIP trunk and speech analytics integration, the call recording and contact center management solutions each have an architecture and associated APIs that enable integration with third-party solutions and make the them even more valuable to a variety of businesses including larger enterprises, public sector organizations and healthcare environments,” said Dick Bucci, analyst, Pelorus Associates.
Market research firm Infonetics Research (http://twitter.com/infonetics) announced results from its first quarter 2010 (1Q10) Enterprise Unified Communication, VoIP, and TDM Equipment forecast report…
AdvanTel Networks announced today it has achieved full-service accreditation for Avaya products that are now part of its small to large enterprise communications portfolio. Partners who…
Black Box Resale Services, a leading provider of certified repair and remanufactured telephone equipment increases standard warranty offering from two to five years. Most remanufactured or repaired telephones will now be fully covered under a five-year warranty by the company.
Harry Finer, Vice President North America Sales of Braxtel Communications discusses Braxtel’s solutions at the Avaya DevConnect Partner Conference.
Podcast: Play in new window | Download (Duration: 7:50 — 4.5MB)
