Telrex, developer of call recording and monitoring software for SMBs using IP-PBXs or hosted PBX services, has announced CallRex Hosted, a hosted VoIP call recording platform for service providers. It is also ideal for hosted call center applications as customers can now easily record calls made by their agents regardless of their location, including home-based.
"Covad has long offered CallRex Professional for customer-premise VoIP call recording for training, dispute resolution and regulatory compliance," says John Grady, Director of Product Management. "With CallRex Hosted, our customers will have a choice of deploying call recording on-site or including it as part of their monthly VoIP services."
Installed in the hosted provider's operations center, it is scalable and supports multiple tenants in a single system. It has a web-based interface with the ability to provision licenses and configure and administer settings.
"Service providers have requested a hosted VoIP call recording platform from Telrex and their feedback was critical to the design of CallRex Hosted," says Robert Kapela, president. "In addition to offering their customers a complete VoIP solution, it creates a new revenue stream."
For more visit telrex.com.
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