Key Takeaways:

  • Innovative workforce optimization (WFO) solutions, including recording, quality assurance, surveying, workforce management and analytics, can be ordered directly from Avaya and its channel partners.
  • Enables easier access to Avaya-compatible technology that extends the value of a company’s unified communications network.

February 7, 2013 – [HENDERSON, NEVADA] – Today KnoahSoft, a workforce optimization (WFO) solutions provider, announced that its Harmony suite of recording, quality assurance, surveying, workforce management and analytics solutions will be sold through Avaya, a global provider of business collaboration and communication solutions, through the Avaya Select Product Program.

The Avaya Select Product Program offers customers a streamlined way to order Avaya-compatible, third-party applications chosen for the powerful capabilities they bring to Avaya’s portfolio.

KnoahSoft’s Harmony suite that is offered through the program has been compliance-tested for compatibility with Avaya Aura and compliance testing is underway with Avaya IP Office. By integrating with an Avaya platform, it makes it easy for companies to improve regulatory and business process compliance, improve agent performance and increase customer satisfaction. Harmony, combined with Avaya communications solutions, provides a comprehensive, secure, highly-scalable workforce optimization solution for small, medium and large enterprises. As part of Avaya’s orderable solution set, KnoahSoft solutions can be easily purchased through both Avaya and its channel partners. Customers can add specific capabilities to their existing Avaya platform or can source a complete Avaya-based communications solution that incorporates KnoahSoft Harmony.

KnoahSoft and other companies participating in the Select Product Program are Technology Partners in the Avaya DevConnect Program – an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

Streamlined ordering through the Avaya Select Product Program is available in the U.S. and Canada, and is expected to expand globally during 2013. Delivery, implementation, service and support are provided by Select Product Program companies.

Quotes:

“KnoahSoft is pleased to be working with Avaya through its Select Product Program (SPP) to bring customers both sets of technology with simplicity and ease. We want to make sure every user has the opportunity to benefit from the value Avaya and KnoahSoft can deliver together to streamline their operations and optimize their workforce.” – RALPH BARLETTA, PRESIDENT AND CO-FOUNDER, KNOAHSOFT

“The combination of Avaya and KnoahSoft has significantly improved our ability to serve our membership. Our teams are in the right place with powerful tools that allow them to deliver the kind of contact center experience our members expect and deserve. Knowing that KnoahSoft Harmony was Avaya compliant made our selection process much easier – we knew what we needed and they delivered.” – L. DEAN ODLE, VICE PRESIDENT MEMBER CARE, DELTA COMMUNITY CREDIT UNION, AN AVAYA AND KNOAHSOFT CUSTOMER

“Adding Technology Partners like KnoahSoft to our DevConnect Select Product Program further underscores our commitment to making it as easy and seamless as possible for our customers to acquire solutions that can meet all of their customer interaction needs. Using the same technology as Avaya Speech Analytics, Harmony helps Avaya users get the most out of their agents, understand customer feedback, and act on the insights they obtain to continuously improve.” – ERIC ROSSMAN, VICE PRESIDENT, DEVLOPER RELATIONS, AVAYA

Additional Resources:

275 queries. 0.659 seconds.