If there is any theme in IT today, it is a flat or reduced the IT budget. One budget candidate is using SIP trunking and retiring the old T1 and PRI carrier connections. SIP trunking can in most cases produce enough savings to warrant the change. The proliferation of SIP trunking makes the bandwidth calculations for those SIP trunks an issue that the IT organization must resolve. Too much capacity and money is wasted. Too little capacity and calls will be blocked, callers will abandon the call, the enterprise agents will be less productive and the enterprise’s reputation for service may be harmed.
This presentation was delivered by Gary Audin at ITExpo in Austin, TX October 3 and 4. Click here to access the PowerPoint slides.