Hosted by Telecom Reseller, this webinar will explain how to reduce telecom expense by off-loading voicemail password resets and more to end users
MINNEAPOLIS, September, 14, 2012 – Unimax Systems Corporation, a leading provider of Self-Service Telecom Management tools, Automated Telecom Management, and MAC Administration software, today announced that it will participate in an industry webinar about Employee Self Service Administration for voice systems with the media group Telecom Reseller.
This educational webinar will explain Self Service Telecom Administration and demonstrate the latest technology available in the marketplace. Self Service Administration is used by telecom and IT departments to off-load voicemail password resets and other moves, adds, and changes (MACs) to employees. The result is a significant decrease in telecom expense and improved service levels.
“The webinar will present telecom and IT professionals with an opportunity to better understand how far self service technology has advanced,” said Todd Remely, Unimax Director of Marketing. “Today’s self service tools have moved well beyond what the industry is familiar with. For example, employee self service can now give telecom and IT departments control over what settings and preferences can be updated by an employee (i.e. voicemail password reset). Recent technological advances have also made it possible for self service to work in both single and multi-vendor environments. Additionally, it is now possible for employees to access the self service portal using the same password they use to login to their computer. This eliminates the need to remember a different password. These examples are just the beginning. In the webinar, we will discuss all the latest features and advances in Telecom Self Service.”
“We are very excited to be hosting this webinar with Unimax,” said Doug Green, Editor and Publisher of Telecom Reseller. “Employee Self Service for telecom has been gaining a lot of attention recently. Telecom and IT managers are under more pressure than ever before to control costs. They must do more with less. This webinar will demonstrate how to save telecom expense via self service. ’
The webinar will include a demonstration of Unimax’s LineOne product. LineOne is a web-based, self service portal designed for employees to change their own voicemail passwords, phone PINs, speed dials, zero out extensions, call forwarding numbers, simultaneous ring settings, phone labels, voicemail notification preferences (i.e. via phone, email, text, etc.), find me settings, and more. LineOne is highly configurable. The telecom and IT departments decide what an employee is able to view and change. Changes are immediate. No waiting. No support calls. No work tickets. No expense. LineOne handles changes for phone AND voicemail systems in single AND multi-vendor environments all on ONE screen. Changes are sent directly to the phone and voicemail systems eliminating the time and expense of human intervention and work ticket processing. LineOne is compatible with systems from Avaya/Nortel, Cisco, AVST, and Microsoft.
The webinar is scheduled for Thursday, September 27, 2012 at 1:00 pm (Central). To register, visit the official webinar registration site at unimax.webex.com. For additional information, please email Unimax at TellMeMore@unimax.com or visit www.TelecomSelfService.com.
Listen to our podcast about this webinar at http://www.telecomreseller.com/?p=30734
Unimax believes that administering PBX and voice messaging systems can be far less complex and costly, while delivering much better service levels.
Unimax provides a self service telecom management portal called LineOne, automated telecom management tools, an advanced telecom reporting dashboard called Spotlight as well as unified MAC administration software to replace the use of vendor provided administration interfaces for single and multi-vendor PBX and voicemail systems. Our Unified Voice Administration product called 2nd Nature unifies the management of important telecom administrative functions such as moves, adds, and changes (MACs), transaction auditing, reporting, and much more.
Our solutions reduce operational costs, strengthen security, Increase visibility and control, and improve internal customer service. Unimax’s technology is compatible with PBX and voicemail systems from Avaya/Nortel, Cisco, AVST, and others. Our solutions also integrate voice systems with critical business software such as Microsoft’s Active Directory, human resource applications, call accounting, E-911, and others.
Unimax Systems Corporation is a privately held corporation based in Minneapolis, MN. For more information, please call (800) 886-0390 or visit www.unimax.com.
About Telecom Reseller
Telecom Reseller reports on Unified Communications for enterprise and SMBs. We report extensively on both customer premises based solutions such as Hybrid and IP-PBX as well as cloud based and hosted platforms. Avaya, Cisco, NEC, Siemens, Mitel, Vertical, Polycom, Aastra, snom, are among the many key brands we routinely write about. Alternative approaches to delivering UC in private and public sector commercial grade settings include open source and Microsoft’s Lync. Telecom Reseller is published both in print and on line.
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