Q:  What is the difference between a telecom tax and a surcharge?

A:  Taxes are financial assessments levied against telecom goods and services by local, state or federal governments.  They are collected by telecom service providers and remitted to the taxing government.  Surcharges are fees that providers assess and collect for telecom goods and services provided.  They are often referred to as cost recovery fees, as the amounts collected are used to defray the costs for providing services.  Also, surcharges and fees are frequently subject to taxation.

Q:  My company is evaluating a BYOD program for all employees.  If we do move ahead, what obligations would we assume for providing helpdesk support to these users?

A:  Outside of maintaining allowed applications and application permissions, there are no specific obligations to meet other than those that are determined by your company.  Allowing users to bring their own mobile device into the workplace for business use typically assumes they would expect email delivered to their device.  In order for this to occur, some technical configuration support is required.  If access to other business systems is allowed, users will expect application support.  All support you chose to provide should address applications, permissions and data security at minimum.

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