Industry analysts have calculated that the cost to process a telecom move, add or change (MAC) is approximately $125. This cost adds up to a significant amount of money over time. Fortunately, this expense is avoidable.
Using a self service portal to off-load telecom changes to your employees such as voicemail password resets and more is an extremely effective way to significantly reduce telecom expense.
In this short, 30-minute webinar, we will discuss and demonstrate how a new self service portal called LineOne can:
- Immediately reduce the volume of work tickets and their expense by 40%
- Be configured to only allow employees to change what you want
- Execute changes immediately – 24 hours a day, while improving your SLAs
The event will be fast paced, educational and to the point.We will not waste your time.
Date: Thursday, September 27, 2012
Time: 1:00 pm
Duration: 30 minutes
LineOne handles changes for phone AND voicemail systems in single AND multi-vendor environments all on ONE screen. Changes are sent directly to the phone and voicemail systems eliminating the time and expense of human intervention and work ticket processing. LineOne is compatible with systems from Avaya®, Nortel®, Cisco®, AVST®, and Microsoft®.
LineOne is a platform independent, web-based solution that is compatible with today’s most popular browsers including Internet Explorer®, Safari®, Firefox®, and others. Because of this, employees can make changes to their phone and voicemail settings from their office, home, or anywhere on the globe with internet access. LineOne is also mobile and works with tablet devices.
The benefits of using LineOne are immediate and measurable. They include reduced operational expense, stronger security, and improved internal customer service levels. “Telecom and IT departments have waited a long time for a solution like LineOne,” said Phil Moen, Unimax President and CEO. “There is no other product on the market that enables employees to make immediate changes to so many phone and voicemail settings across so many vendor systems all on a single screen from anywhere with internet access. The big winners here are telecom and IT managers who are responsible for budgeting and cost reduction. Because changes made in LineOne are sent directly to the voice system, it eliminates all overhead. Additionally, LineOne reduces telecom support calls and their related work tickets by up to 40%. The result is a significant amount of savings that can be applied to other initiatives such as unified communications, bring your own device (BYOD), and other projects.
In some cases, the return on investment payback period will be measured in weeks instead of months or even years. This product should, and will, be in every company’s stable of network and voice administration tools.” “A key requirement of LineOne was to give telecom and IT departments control over what can be updated by an employee,” said Teresa Dixon, Unimax Director of Product Management. “Different companies want to offer different self service options to their employees. LineOne gives a telecom or IT administrator the ability to configure the settings that can be viewed and changed by an employee together with the option of defining the help content and the field labels. Additionally, LineOne can be configured to match a company’s intranet or corporate style guide. The product is extremely versatile,” said Dixon “Also, because LineOne is designed to eliminate telecom work tickets, it needed to be easy for an employee to understand and use. Our development teams worked hard at this, and the result is a very intuitive tool that requires no training or knowledge of telecom technology or terminology. Within seconds after logging in, an employee can find the setting they need to change, make the change, receive email confirmation that the change was made, and move on with their day. There is no waiting or need to call a Telecom Administrator or the Help Desk for assistance.”