Avaya just released an update to their new whitepaper, “12 Communications Trends for 2012.” This is the first year that Avaya has provided a check-point to their pronostications.

In this podcast, Ajay Kapoor, Vice President of Customer Services and North American Field Operations, answers questions about the progress of these trends.

More at http://www.avaya.com

Download a copy of Avaya’s Update to the 12 Trends for 2012 at http://www.avaya.com/usa/resource/assets/whitepapers/12CommunicationTrendsfor2012Update.pdf

Podcast: Play in new window | Download (Duration: 12:04 — 5.5MB)