Innovative, Cost-Effective Tracking and Measurement Tool Delivers Invaluable Insights and Call Flow Management
PHILADELPHIA, PA– (08/20/12)- Alteva, a leading cloud-based Unified Communications (UC) solution provider and subsidiary of Warwick Valley Telephone Company (WWVY) (referred to as WVT Communications Group), today announced the addition of Alteva Call Reporting, a hosted call reporting and accounting platform, to its comprehensive line of hosted UC services.
Alteva Call Reporting is sold as a retail and wholesale offering, adding value for hosted IP voice customers and resellers at companies of all sizes. The product interface serves as a continuous archive for all telecommunications activity, tracking all call details, noting incoming and outgoing, phone number and extension as well as caller ID information. Alteva Call Reporting also features an invaluable call flow measurement report computing percentages of departmental call activity and totals of incoming and outgoing calls for each day of the week. It is an especially valuable tool for service industries such as Legal, Healthcare and Education. With a wealth of detailed reports, every department across an organization may benefit from this product.
This hosted reporting product has a streamlined installation process and requires no new equipment purchase or capital expenses. Alteva Call Reporting provides a range of call tracking applications such as account code tracking and billing. In addition, with Alteva Call Reporting, businesses, campaign managers and customer service providers can measure activity to ensure accurate staffing of resources.
“The launch of the Alteva Call Reporting is essential as Alteva continues to deliver best-in-class products and services that meet the demands of today’s competitive small and medium-sized business customers,” said Mike Timar, Vice President, Product Management at WVT Communications Group.
“In particular, the addition of call reporting features to our platform enhances Alteva’s Unified Communications offering, providing customers with access to previously unavailable, underutilized data and insights about critical business operations, efficiency and excellence in customer service. This new tool further optimizes our increasingly comprehensive suite of unified communications and supports our mission of cost effectively enhancing productivity for our customers.”