John Dubay, a results-oriented, international management professional with extensive experience in client services, account management and BPO outsource organizations worldwide, takes charge of call center operations for Sound Telecom, a leading nationwide provider of telephone answering, call center and unified communication services.

Spokane, Washington, July 31, 2012

Sound Telecom, a leading nationwide provider of telephone answering, call center and unified communication services, today announced the appointment of John Dubay as Director of Operations.

“We are very excited to have John Dubay join our operations team in Spokane, Washington,” said Brian Gabriel, Sound Telecom’s COO. “Mr. Dubay has years of experience and a proven track record of developing process improvement to deliver world-class customer service.” As Director of Operations, John Dubay will be responsible for managing the day-to-day operations of Sound Telecom’s multiple service delivery centers. Mr. Dubay has vast experience in managing, developing, fostering, maintaining and growing complex, enterprise-level client relationships. “We are thrilled to have John on board with us,” states president and founder of Sound Telecom Michael LaBaw. “John’s management style and extensive international call center experience will help us reach our aggressive 5 and 10-year growth plans.”

John brings to Sound Telecom 20-plus years of experience in client services, account management and operations management with outsourced BPO and customer service organizations worldwide. His consistent management and ability to deliver client-specific operational metrics will add value to both Sound Telecom and its diverse client base.

More at http://www.sound-tele.com