Avaya acquired Aurix, a global provider of speech analytics and audio data mining technology, in October of 2011 and has been incorporating their technology into Avaya’s Contact Center and Unified Communications portfolios since.  Aurix’s technology enables real-time identification, search and data mining of large volumes of audio and audio-visual material. Built on scalable, open architecture, the company’s applications integrate with Avaya Aura as well as applications from other vendors.

Susan Terry, Global Sales Director of Avaya Speech Analytics, gives us an overview of what speech analytics is, how it is used, the Aurix technology vs. legacy systems, its ease of use and affordability.

More at www.aurix.com  or  www.avaya.com/devconnect

Podcast: Play in new window | Download (Duration: 15:01 — 6.9MB)