Advanced WFO solution equips service providers to easily offer profitable business-critical call recording and WFO capabilities to the growing list of companies seeking cloud-based services.
Allen, TX – July 16, 2012 – TelStrat, a global supplier of comprehensive contact center solutions and business call recording products, today formally launched its new Engage Cloud solution. Engage Cloud provides contact center outsourcers, multi-tenant environments, and Software as a Service (SaaS) hosted providers a core suite of call recording and WFO capabilities optimized for public or private cloud deployments.
In today’s challenging, fast-changing business environment, many companies and contact centers seek the advantages of enterprise-grade call recording and WFO without the effort and expense to build and manage the necessary infrastructure. TelStrat designed Engage Cloud to give service providers an easy-to-implement way to address this growing market.
Engage Cloud is ideal for deployment over the public Internet or across a private Wide Area Network (WAN). Its efficient architecture helps ensure cloud-based users enjoy highly responsive access, while the intuitive, Web 2.0 interface means they master operation with minimal training. The system’s Web-based centralized management streamlines server and account configuration and control.
Engage Cloud solutions meet PCI DSS, HIPAA and other regulatory compliance program requirements with the same advanced security capabilities found across TelStrat’s Engage Suite Portfolio. Full support for Secure Sockets Layer (SSL/HTTPS) connections, 256-bit AES encryption, and securely partitioned resources means rock-solid client security and data integrity. Engage Cloud also supports a wide variety of disaster survivability/recovery configurations.
“Engage Cloud is ideal for hosted service providers who want to offer their customers cloud-based call recording & WFO services. Its enterprise-grade feature set and no-compromise performance make it easy to offer highly-profitable services with minimal effort”, said Bob Carroll, TelStrat CEO. “Bringing our customers innovative solutions like Engage Cloud is just one reason why, to date, 2012 has been the best year in our company’s history.”
More at http://www.telstrat.com