Open source platform delivers advanced video and reporting solutions
(DALLAS) – Fonality, a pioneer in IP-based business communications solutions for small and mid-size businesses, has recognized one of its most prolific international partners, Hitech Solutions, for its innovative use of Fonality trixbox Pro, an open standard, software-based IP-PBX solution. Based in New Zealand, Hitech is Fonality’s largest international channel partner, having sold more than 6,250 seats in just four years catering to small and mid-size businesses (SMBs) throughout the region.
“Fonality trixbox Pro has proven to be a nimble, yet stable open source platform that encourages the development of productivity-enhancing applications,” said Fonality CEO David Scult. “We have always encouraged innovation and Hitech has done a phenomenal job of making the Fonality trixbox Pro experience even better. Their advancements provide SMB customers with enterprise-like features so they can operate as efficiently as possible.”
Hitech Solutions’ exclusive Fonality trixbox Pro applications include:
This user friendly, cloud-based application makes multi-party video and web collaboration easier than ever. The solution integrates with a variety of other platforms, including contact center software without time-consuming downloads. The portal can be “white labeled” for consistent customer branding with virtually unlimited video ports and log-in while supporting the “Virtual Receptionist” solution.
Leveraging FaceMe, this application combines projection, touch and display, and video collaboration technology to create an inviting experience for office visitors. A list of employees can be accessed through a touch screen interface so customers can notify their arrival by voice or video for an onsite appointment, among other features.
The web-based application offers a suite of advanced tools for conducting outbound automated calls with detailed reporting and updating capability.
This feature delivers customized reports to help users mine data for actionable business intelligence to improve customer service and interaction.
“The Fonality trixbox Pro platform offers a powerful foundation for advanced communication solutions that can be customized to meet the unique needs of our customers,” said Danny Tomsett, director for Hitech Solutions. “From video and web-based collaboration tools, to video supported ‘virtual receptionists,’ our applications have been extremely popular and have helped us differentiate in the market place. With Fonality trixbox Pro, we are only limited by our imagination!”