Zeacom is a New Zealand based company that supports approximately 4,000 call/contact centers in 28 countries with their technology. Starting out with a computer telephony (ACD) product for NEC systems Zeacom has grown their products and services into UC and BPA.
Brady Cox, VP of Business Development, speaks with us about who Zeacom is, Zeacom Communications Center for Lync, how Zeacom markets their products and how they form symbiotic relationships, and how they can help existing customers migrate their contact centers from legacy systems to full VoIP/UC solutions, and expanding their channel program; especially within the Lync ecosphere.
Zeacom is in booth 345 at the current Microssoft WPC in Toronto where they have made two important announcements;
- Zeacom Launches ZCC Helpdesk for Lync at 2012 Microsoft Worldwide Partner Conference in Toronto (press release at http://www.telecomreseller.com/?p=27762). ZCC Helpdesk offers a wide range of features and functionality, including skills-based routing, in-queue announcements, real-time monitoring and reporting. ZCC Helpdesk queues and routes calls and emails to the most appropriately skilled person, and Priority Routing ensure that the most important customers and tasks are attended to first. In addition, ZCC integrates with Microsoft Dynamics CRM to help process contacts more efficiently, and to dramatically improve the customer experience
- Ronco Communications and Zeacom Forge Partnership to Deliver Leading-Edge, Enterprise-class Contact Center Solutions (press release at http://www.telecomreseller.com/?p=27760). As a UC Systems Integrator, Ronco provides consulting, implementation and support services for UC solutions. Through this partnership, the two industry leaders, and certified Microsoft Partners, will deliver integrated communications solutions to enterprises of all sizes.
More at www.zeacom.com